Raheel Soomro

Lead DevOps engineer @Alef education

SREITUnited Arab EmiratesTech SupportDevOpsBackend Developer

Alef Education is a leading global education technology company, which is at the forefront of creating innovative and transformative learning experiences. As the Lead DevOps Engineer, Raheel Soomro plays a critical role in maintaining the infrastructure and systems that support these experiences. He oversees the development and operation processes, ensuring the seamless integration and deployment of software updates. Additionally, Mr. Soomro is responsible for troubleshooting and resolving system issues, improving system performance, and implementing new technologies to enhance Alef's educational platform. His work is fundamental to Alef's mission of transforming education through technology.

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Work Background

Alef EducationDevOps Lead

Mar. 2022Abu Dhabi, United Arab Emirates · Hybrid- Architected, implemented, and maintained the core platform and infrastructure for a global MQTT implementation, ensuring reliable, secure, and scalable connectivity. - Developed self-healing infrastructure using Kubernetes, Docker, and other Cloud Native Technologies, resulting in significantly improved system reliability. - Collaborated with cross-functional teams to establish Service Level Objectives (SLOs) and Service Level Agreements (SLAs), guaranteeing high system availability. - Managed and enhanced release pipelines to optimize the efficiency and reliability of software deployments. - Monitored and optimized application performance, implemented capacity planning, and proactively resolved potential performance bottlenecks. - Fostered close collaboration with product teams to enable seamless delivery of new products and features on the platform. - Cultivated a culture of teamwork, quality, growth, and excellence within the organization. - Played an instrumental role in enhancing overall platform quality and driving the engineering vision forward.

GaditekAssociate Architect

May. 2021 - Mar. 2022Karāchi, Sindh, Pakistan · Hybrid- Developed and implemented automated deployment and monitoring processes, resulting in a 50% reduction in deployment time and improved system reliability. - Collaborated with cross-functional teams to design and optimize cloud infrastructure, leading to a 30% reduction in infrastructure costs. - Streamlined continuous integration and delivery pipelines by implementing containerization technologies, such as Docker and Kubernetes, resulting in a 40% decrease in time-to-market for new features. - Led migrating legacy on-premises systems to cloud-based infrastructure, successfully reducing maintenance overhead by 25% and enhancing scalability and availability.

GaditekLead Engineer DevOp's

May. 2016 - May. 2021Pakistan- Served as a Lead Engineer in a DevOps capacity, demonstrating exceptional proficiency in automating deployments utilizing Ansible. - Conducted rigorous code reviews, ensuring the adherence to highest standards and best practices. - Facilitated technical discussions pertaining to design and implementation, contributing valuable insights and recommendations. - Leveraged expertise in Python web frameworks, including Django and FastAPI, to streamline development processes. - Demonstrated adeptness in database management, encompassing security patches and network-wide activities.

Tribe Consulting Pvt LtdSystem Administrator

Jul. 2014 - Apr. 2016Karachi- Managed helpdesk, effectively resolving customer issues through the escalation process. - Provided comprehensive system administration and network support for both remote and local offices. - Conducted thorough diagnostics and troubleshooting for system, server, network, and IP telephony problems. - Monitored SQL Server, backup jobs, fax server, and PBX server to ensure optimal performance. - Successfully developed and implemented Goautodial, an open-source PBX solution, for the call centre in the Karachi office. - Oversaw the deployment and maintenance of Sonicwall Firewall. - Demonstrated expertise in VMware ESXi deployment and management. - Administered the Twilio VoIP system for seamless communication. - Skillfully deployed and managed McAfee EPO 5.5 for enhanced security measures. - Led the deployment and administration of SharePoint 2013. - Proficiently handled Google App administration. - Deployed and administered Active Directory for efficient user management.

LN TechnologiesNetwork Lead - Server Management

Jul. 2013 - Jun. 2014KarachiSr. Engineer Network Dept. Recruited as Sr, Network Administrator to support ongoing operations on remote site (Houston and Dallas) Responsibilities are as follows 1. Helpdesk Management, Escalations Process Customer Solution. 2. System Admin/Network Admin support for remote site as well as local Karachi office. 3. Diagnose any System, Server, Network and IP Telephony problems & troubleshoot them. 4, Monitoring of SQL Server, Backup jobs, Fax Server and Televantage PBX Server 5, Development and deployment of Trixbox (open source PBX) for call center in Houston office. 6, Deployment and maintenance of Live response server for web site live chat software 7, Corporate Instant messenger server deployment and maintenance. Projected Completed. • Upgrade ADC from 2008 server to 2012 server. • Upgrade Esxi 4.1 to 5.1. • Upgrade IIS web application server from window 2008 to windows 2012. • Upgrade SQL 2005 to 2012. • Upgraded SharePoint 2010 to 2013. • Deployed Microsoft Lync 2013. • Deployed Elastix (Asterisk PBX) to intergrade with lync2013. • Upgrade Microsoft Exchange 2010 to Exchange 2013. • Upgrade SharePoint 2010 to SharePoint 2013. • Upgrade Microsoft TFS 2008 to TFS 2010.

AxactAssistant Architect - Server Management

Mar. 2012 - Jun. 2013KarachiSystem Administrator, taking care of VMware Could solution with Peer1.net handling Web and Database server mostly. Have mailing solution deployed "Mail Enable" Responsibilities are as follows 1. Helpdesk Management, Escalations Process Customer Solution. 2. System Admin/Network Admin support for online hosted server. 3. Diagnose any System, Server, Network and IP Telephony problems & troubleshoot them. 4, Administrating of SQL Server, Backup jobs, 5, Development and deployment of Elastix (open source PBX) for call center for Karachi and Islamabad offices. 6, Deployment and maintenance IIS 7, IIS 6, Mail Enable 7, Administration of Web hosting, DNS, management Active Directory, Hyper-V, WHQ/C-panel support. Projects Covered in Axact • Web server Migration from IIS6 to IIS7 • SQL server migration from 2005 to 2008 • AD Role Transfer from 2003 to 2008 server • Elastix (PBX) Server deployment for Karachi and Islamabad Offices

LN TechnologiesSr Network Engineer

Mar. 2010 - Mar. 2012PakistanSr. Engineer Network Dept. Recruited as Sr, Network Administrator to support ongoing operations on remote site (Houston and Dallas) Responsibilities are as follows 1. Helpdesk Management, Escalations Process Customer Solution. 2. System Admin/Network Admin support for remote site as well as local Karachi office. 3. Diagnose any System, Server, Network and IP Telephony problems & troubleshoot them. 4, Monitoring of SQL Server, Backup jobs, Fax Server and Televantage PBX Server 5, Development and deployment of Trixbox (open source PBX) for call center in Houston office. 6, Deployment and maintenance of Live response server for web site live chat software 7, Corporate Instant messenger server deployment and maintenance. Projected Completed. Migrated Domain Controller from 2003 to 2008R2 Domain Controller Exchange Migration from 2003 to Exchange Server 2010 IIS7 Migration for all hosted website from IIS6 SharePoint 2010 Migration from Windows SharePoint 3.0 Google Apps Migration to Exchange 2010 PCI DSS compliance documentation and Penetration test for Houston Office

TRGSystem Support Supervisor

Jan. 2008 - Dec. 2010Recruited as System support engineer to provide 1st line of support for multi platform organizations such as Telenor Pakistan, Charter, IDT, and Central Voice Responsibilities are as follows 1. Help desk Management, Escalations Process Customer Solution. 2. Assist in IP Telephony, System Admin, and Infra/Network Problem. 3. Diagnose any System, Network & IP Telephony problems & troubleshoot them

TRG Customer SolutionsSupevisor System Support Engineer

Nov. 2007 - Apr. 2010Recruited as System support engineer to provide 1st line of support for multi platform organizations such as Telenor Pakistan, Charter, IDT, and Central Voice Responsibilities are as follows 1. Help desk Management, Escalations Process Customer Solution. 2. Assist in IP Telephony, System Admin, and Infra/Network Problem. 3. Diagnose any System, Network & IP Telephony problems & troubleshoot them

Ravian Shipping LineNetwork Administrator / System Administration

May. 2006 - Nov. 2007Recruited to establish enterprise-wide information-security program; oversee companywide efforts to identify and evaluate all critical systems. Design and implement security processes and procedures and perform cost benefit analysis on all recommended strategies; accountable for network operations. Collaborate with external Network Administrators to conduct in-depth compliance security and performance testing, presenting results to senior management. Develop curricula and facilitate awareness training. Supervise daily activities of Computer Security Assistant and Internet Administrator. Key Achievements: Instrumental in developing and implementing Security / Disaster Recovery (DRP) Plans for corporate sites throughout Karachi, Peshawar, Islamabad, Lahore and Dubai. Hand selected employees from Information Technology department to build Risk Assessment Team charged with analyzing all critical systems, developing reports to document system vulnerabilities, and recommending appropriate solutions. Created company policies and procedures governing corporate security, email and Internet usage, access control, and incident response. Responsibilities are as follows 1. Server 2003 Installation, Configuration & Maintenance. 2. Shipping Software's support, Configuration & maintenance. 3. Diagnose any System, Network & Troubleshoot the problem. 4. Provide Network support, Installation of new Network & maintenance. 5. Microsoft ISA Server Installation, Configuration & maintenance. 6. Microsoft Exchange Server Installation, Configuration & maintenance. 7. Implement & Design Security & Performance in Network. 8. Implement & Design User Backup & Disaster Recovery.

Flash CommunicationsComputer System Engineer/Network Developer

Jan. 2000 - Jan. 2004Provided remote and on-site support for domestic and international customers, including Support for LAN/WAN products and voice support for system/networks of all sizes. Working Skills: Cisco ATA180, Vega 50/100, Astrix-Server, Cisco 2500 Router, Quantum Tenor VoIP Gateway