As a Supervisor for Inbound Operations at Tribe Consulting, the primary responsibility is to oversee and manage the daily activities of the inbound team, ensuring smooth and efficient operations. This includes monitoring call or communication queues, managing workflows, and ensuring service level agreements (SLAs) such as response time, resolution time, and customer satisfaction are consistently met. The role involves supervising a team of agents, providing them with regular coaching, performance feedback, and support to enhance productivity and service quality. The supervisor is also responsible for compiling daily and weekly performance reports, analyzing trends, identifying potential issues, and implementing effective solutions. Additionally, the role requires enforcing company policies, maintaining a high standard of professionalism within the team, and recommending process improvements to optimize efficiency and overall customer experience.More...
Raheel Soomro
Lead DevOps engineer@Alef education
Verified
Alef Education is a leading global education technology company, which is at the forefront of creating innovative and transformative learning experiences. As the Lead DevOps Engineer, Raheel Soomro plays a critical role in maintaining the infrastructure and systems that support these experiences. He oversees the development and operation processes, ensuring the seamless integration and deployment of software updates. Additionally, Mr. Soomro is responsible for troubleshooting and resolving system issues, improving system performance, and implementing new technologies to enhance Alef's educational platform. His work is fundamental to Alef's mission of transforming education through technology.More...