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Work Background
Habitat for Humanity InternationalConstruction Volunteer
Apr. 2022 - Nov. 2022
CiscoPartner Alliance Specialist
Oct. 2021Rochester, New York AreaConsulting engagement through Emerge Growth Services to assist in building out business processes, business development, and marketing strategies
• Develop “deal desk” strategies for enterprise clients
•. Currently delivering sales strategies for the Cisco/Cohesity sales alliance program. • Previously engaged with Cisco/AWS sales alliance program and consistently returning more than 20x ROI
• Work with Americas Partner Organization to create buzz around FSO offerings, including AppD, Thousand Eyes, Duo, and Umbrella
• Create and Present sales forecasting and revenue reporting to leadership using power BI dashboards
• Strengthed the Cisco/AWS partnership by developing effective cloud selling strategies
Park Place TechnologiesCustomer Account Manager
Nov. 2016 - Oct. 2021Rochester, New York AreaSpecializing in delivering 24/7 global technical support, advanced hardware replacement, and complete lifecycle management of networking and data center equipment. • Responsible for all elements of the largest global account spanning the Americas, Europe, South Africa, The Middle East and Asia
o Daily operations, global staffing, new onboarding, escalations, service level agreements, etc. o Develop project plans, schedule project timelines and create all relevant documentation
• Report directly to the executive staff, providing account insights and recommendations
Dimension DataSenior Customer Advocate
Apr. 2007 - Feb. 2016Rochester, New York Area _GlobalSenior Customer Advocate 2010 – 2016
Global Services Delivery/Program Manager 2007 – 2010 A global systems integrator and managed services provider for hybrid IT. • Recruited as a result of superior customer relationship, program and project management
• Responsible for all maintenance, expansions and new projects for a unified communications environment with +/- 35,000 Cisco IP devices and the supporting global infrastructure
• Identified opportunities for internal process improvements by listening to the customer, capturing their ‘voice’ and collaborating with internal stakeholders; driving up customer satisfaction scores
• Analyzed data, identifying trends both in the customer’s client operations, and services usage which revealed opportunities to improve processes and reduce cost • Revenue generation contributing a 30% year over year increase above the original contract value
XeroxProgram Manager
Jun. 1999 - Sep. 2006Rochester, New York AreaRecruited for high-profile position managing, promoting and rolling out a key data center project; part of Xerox’ turnaround strategy. Marketed the company’s data center capabilities internally. Defined product and service offerings—an intangible set of features and benefits to appeal to prospective customers. • Market development. Identified the universe of potential customers internally and from a marketing perspective; systematically targeted each customer and application for conversion. Created the marketing materials and business case behind each prospect.
• Client service. Evaluated old or leased computer servers throughout North America, advised users on upgrade options, and convinced customers to go onto new servers or join a shared environment—resulting in an initial cost savings of several hundred thousand dollars from consolidation of software and reduced hardware purchases.
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