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Network Power<100 people
Roles
✔️100%
IT
🗿33%
HR
🐦33%
Design
Geos
🇺🇸33%
United States
Work Background
PayRetailersProduct Manager, Cards
Nov. 2023Sofia, BulgariaResponsible for the launch of Prepaid, Debit, and Credit Card products in LATAM by implementing product solutions in collaboration with processing, issuing, and manufacturing partners. Defining and executing the card product roadmap while overseeing internal process implementation and partner relationship management
Paysafe GroupProduct Manager, Payment Gateway
Jan. 2023 - Nov. 2023Collaborating with engineering teams to execute the card acquiring roadmap, including integrations with various acquirers. Partnering with Product Management leadership to plan and deliver value-added features for the company's Payment Gateway
Paysafe GroupIssuing Risk Manager
Apr. 2022 - Dec. 2022Leading the Issuing Risk team, overseeing broader responsibilities. Serving as the primary stakeholder in projects involving the Issuing Risk team and representing the wider Risk team when necessary. Establishing and maintaining effective communication channels with key business partners and peers. Supervising investigations into potential technical issues that could result in financial losses.
Paysafe GroupIssuing Risk Supervisor
May. 2020 - Apr. 2022Managing operational support for all aspects of Issuing processes across digital wallets and external issuing programs. Overseeing and approving the onboarding of new program managers. Ensuring effective processes are in place to identify risks and make recommendations for managing and enhancing the recovery of bad debt. Supervising investigations into potential technical issues that could result in the loss of chargeback rights.
Paysafe GroupIssuing Spesialist
Nov. 2017 - May. 2020Sofia, Sofia City Province, BulgariaEnsuring cardholder satisfaction by accepting and escalating card disputes to the schemes. Managing the end-to-end chargeback process from the issuer's perspective. Actively preventing card fraud by implementing effective risk controls.
Paysafe GroupChargeback Specialist
Mar. 2016 - Nov. 2017Sofia, Sofia City Province, BulgariaManaging digital wallet card deposit-related disputes, ensuring all acquiring partners effectively represent the company’s interests with the card schemes. Actively contributing to fraud prevention and overall reduction of bad debt.
DSK BankGroup Manager
Feb. 2005 - Mar. 2016Sofia, BulgariaPart of the Card Operations division, overseeing all card-based (debit and credit) products and managing end-to-end processes, from card applications to ongoing support for any issues. Additionally, managing operational tasks such as card scheme settlements and ensuring timely delivery of financial updates by overseeing daily processing cycles.
DSK BankSpecialist
Jun. 2004 - Feb. 2005Sofia, BulgariaResponsible for the operational processing of transactional settlements and customer balance updates via mainframe.
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