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Network Power<100 people
Roles
✔️100%
IT
🧨100%
Consulting
🏦100%
Finance
Geos
🇧🇬100%
Bulgaria
Work Background
DconexProduct Manager
Mar. 2025
Paysafe GroupProduct Manager
Aug. 2022 - Feb. 2025Sofia, BulgariaLead the entire product lifecycle from ideation to launch, ensuring alignment with business goals and continuous improvements based on data-driven insights. Manage engineering teams, using Agile and Scrum methodologies, including daily standups, sprint planning, retrospectives, and backlog prioritization. Foster cross-functional collaboration across development, operations, risk and compliance, driving of seamless product execution. Define and execute product roadmap aligned with business objectives and customer and stakeholder needs. Optimize automated processes to enhance efficiency and minimize financial impact. Work on various projects focused on Merchant and Consumer Risk, Compliance, Chargebacks, PCI DSS, as well as optimizing and automating internal processes and products to enhance scalability. Additionally, adeptly handle Project Management and Relationship Management responsibilities.
Transact Europe EADHead of Chargeback Unit
Oct. 2016 - Aug. 2022Sofia, BulgariaPeople management and Team Leader’s role - responsible for delivering high performance of the Team and efficient dispute resolution process. Mitigate financial losses through expert chargeback handling and process improvements. Manage complex, high-value dispute cases, including escalations to Arbitration and Appeals. Collaboration with senior management and contribute to system upgrades. Maintain strong merchant relationships and liaise with card schemes. Hire, onboard and train new team members.
Transact Europe EADSenior Chargeback Expert
Apr. 2016 - Oct. 2016Sofia, BulgariaOversee daily team workflows, ensuring high performance and efficiency. Develop procedures and user manuals for team reference.
Conduct training on dispute regulations for merchants, partners, and new team members.
Stay updated on card scheme dispute rules and regulations.
Utilize internal systems, VROL, and MasterCard Connect for daily operations.
Prepare rebuttal documentation for all chargeback stages.
Address day-to-day inquiries related to chargeback management.
Manage fee collections and fund disbursements.
Transact Europe EADChargeback Expert
May. 2015 - Apr. 2016Sofia, BulgariaPrepare comprehensive chargeback documentation and rebuttals - engage in chargeback dispute resolution processes as an Acquirer representative, specializing in resolving disputes for merchants and partners across all stages of Visa and MasterCard chargeback procedures (including Re-presentments, Pre-Arbitration, Pre-Compliance, Compliance, and Arbitration). Address inquiries, conduct checks, and resolve chargeback-related issues.
Compile weekly and monthly chargeback activity reports.
Stay updated on card scheme dispute resolution regulations.
Groupe Crédit AgricoleOnline Banking Expert
Aug. 2010 - May. 2015Sofia, BulgariaMonitor online banking transactions for security, profitability, and usability.
Develop, test, and implement system enhancements.
Register new clients for E-banking services and investigate and resolve customer issues.
Collaborate with branches and departments, conducting training sessions.
Emporiki Bank Bulgaria EADAssistant at CEO Office and Administrative Department
May. 2008 - Aug. 2010Sofia, BulgariaServe as primary contact for clients and visitors, managing communications via phone, fax and mail.
Ensure backup, organization, and archiving of crucial documents.
Provide operational support to Executive Directors and the Administrative Department.
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