ServiceNowSenior Manager, Global Talent Experience & Excellence
Nov. 2023 - Jul. 2024Austin, Texas, United States-Internal & Executive Communications (Chief of Staff for Sr. Director of HRIS Technology)
Responsible for internal & external comms Presentations for executive leadership, intranet updates, Teams/Slack, email communications, meeting agendas, weekly reporting updates AOPs/budget reporting & roadmap visualizations -TA Product Lead: Focused on driving consistency, adoption, and operational rigor of TA tools and products
Led global transformation strategy for program delivery with stakeholders across Recruitment and TA product, global alignment, process improvement, elimination of manual friction, and best-in-class processes (SOP development/documentation)
Ensured TA product and experiences work seamlessly together for the benefit of ServiceNow’s candidates, hiring managers and TA Team
Key in constant drive to be the best Customer Zero on the Now Platform related to TA toolsets
Built out HR products supporting Recruiting as well as partnering with varied stakeholders to ensure the best experiences
Developed strategic business vision and roadmap for our internal Recruiting Products through thought leadership and design thinking to impact the hiring of top talent to fuel ServiceNow’s continued growth
Partnered with Technical Product Management, Engineering, Digital Technology and UX/Design to ensure delivery against the roadmap
Leveraged trends and data to identify Recruiting opportunities and influence changes to operations, process or programs & continuously monitor external market to ensure market competitiveness in Recruiting experiences
Oversaw change management strategies for product rollouts / enhancements in partnership with key internal enablement teams -Global People Strategic Programs:
Responsible for key strategic initiatives across Global People teams including hiring attainment, requisition approval, workforce development, HRIS/Workday enhancements, vendor management, program optimization, embedding opportunities for GenAI and more