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Work Background
CloudflarePeople Operations Manager, Americas
Oct. 2024Austin, Texas, United StatesWe are helping to build a #betterinternet
ServiceNowSenior Manager, Global Talent Experience & Excellence
Nov. 2023 - Jul. 2024Austin, Texas, United States-Internal & Executive Communications (Chief of Staff for Sr. Director of HRIS Technology)
Responsible for internal & external comms Presentations for executive leadership, intranet updates, Teams/Slack, email communications, meeting agendas, weekly reporting updates AOPs/budget reporting & roadmap visualizations -TA Product Lead: Focused on driving consistency, adoption, and operational rigor of TA tools and products
Led global transformation strategy for program delivery with stakeholders across Recruitment and TA product, global alignment, process improvement, elimination of manual friction, and best-in-class processes (SOP development/documentation)
Ensured TA product and experiences work seamlessly together for the benefit of ServiceNow’s candidates, hiring managers and TA Team
Key in constant drive to be the best Customer Zero on the Now Platform related to TA toolsets
Built out HR products supporting Recruiting as well as partnering with varied stakeholders to ensure the best experiences
Developed strategic business vision and roadmap for our internal Recruiting Products through thought leadership and design thinking to impact the hiring of top talent to fuel ServiceNow’s continued growth
Partnered with Technical Product Management, Engineering, Digital Technology and UX/Design to ensure delivery against the roadmap
Leveraged trends and data to identify Recruiting opportunities and influence changes to operations, process or programs & continuously monitor external market to ensure market competitiveness in Recruiting experiences
Oversaw change management strategies for product rollouts / enhancements in partnership with key internal enablement teams -Global People Strategic Programs:
Responsible for key strategic initiatives across Global People teams including hiring attainment, requisition approval, workforce development, HRIS/Workday enhancements, vendor management, program optimization, embedding opportunities for GenAI and more
ForcepointGlobal Talent Operations Manager
Nov. 2021 - Nov. 2023Austin, Texas, United States-Employer Brand & Recruitment Marketing
-Internal & External Communications
-Executive Leadership
-HR & TA Operations & Strategy Responsible for content development, recruitment marketing efforts and employer branding campaigns that led to an increase in candidate applications and engagement. Was also responsible for driving global culture initiatives such as an org-wide recognition playbook and quarterly recognition award program, driving lift in employee engagement surveys. Optimized the employee referral program through data hygiene activities, provided education program and increased referrals. Pioneered the company’s diversity recruiting program and increased female applicants YoY through strategic diversity recruiting initiatives. Developed new careers page, increased site visitors by 35% within first quarter of deployment. Overall increase in applications YoY by +200%. Developed weekly, monthly and quarterly reporting analytics dashboards for executive review. Managed budgets and AOPs, and provided all HR presentations and executive reporting to the company’s private equity owners, Francisco Partners. Led end-to-end global OKR planning process, collaborating across Finance, People, Ops and other cross-functional teams, resulting in strong alignment for organizational growth.
GartnerGlobal Recruiting Operations Manager, Communications
Jan. 2019 - Nov. 2021Austin, Texas, United States-Recruiting Operations & Strategy
-ATS & CRM Optimization
-Recruitment Marketing
-Communications Led successful implementation of new CRM for global talent acquisition team. Developed new EVP, Careers site and Talent Community. Scope of responsibility included technology optimization, recruiter enablement and both internal communications for a team of 400 (monthly newsletters, Town Halls, recruiter self-serve collateral and training documentation, crisis communications for US & India during Covid-19) and external communications (candidate templates in ATS, developed innovative recruiter-led video creation process and global video campaigns to free up in-house marketing resources and empower recruiters, drove proactive recruiting events and on-demand webinars). Other successes: Increased recruiter morale through rewards and recognition program, developed new job description template, created InMail template archive and best practices guide which led to a 15% improvement in response rate.
GartnerGlobal Digital Marketing Manager
Apr. 2015 - Dec. 2018Austin, Texas Area-Managed 4 B2B technology brands, GTM + employer brand strategy -Content development, Social Media, Email, Community, Live Chat and CX
-Marketing operations: technology + people -People manager for globally dispersed team Built and led global digital marketing team across Gartner Digital Markets portfolio of sites (Capterra, GetApp, Software Advice and Gartner Digital Markets). Responsible for leading brand strategy, content development, social media, email, live chat and CX programs for all brands. Drove lifecycle marketing programs including lead acquisition and customer loyalty. Implemented technology to increase team efficiency (including an enterprise-wide CRM, social listening, content development and analytics tools) developed onboarding and training program for marketing hires, and pioneered employee advocacy, engagement and company culture initiatives. Responsible for developing the processes, best practices, and training that led to Gartner’s SEO Center of Excellence.
Software AdviceSenior Media Relations Specialist
Sep. 2013 - Apr. 2015Austin, Texas Area-Employer brand marketing
-Corporate communications and +400 PR placements -SEO management and analysis
-Promoted to Marketing Manager
-Software Advice acquired by Gartner PR and corporate communications specialist managing thought leadership campaigns for Business Intelligence, Medical, CRM Retail, Construction and HR software markets. Secured more than 400 placements including The Washington Post, MSN, Yahoo Small Business, Telemundo and Entrepreneur. Responsible for employer branding campaigns and SEO analysis of website. Trained junior members of the team. Was promoted twice before being promoted to Marketing Manager. Achieved Gartner E rating 3 times (120% of bonus) – top 25% in company. Software Advice was acquired by Gartner.
TransPerfectVendor & QA Manager
May. 2010 - Sep. 2013Austin, Texas Area-Corporate Communications & Events
-Employee Engagement & Culture Champion
-Executive Leadership
-Change Management Managed all aspects of in-house recruitment, hiring and onboarding. Partnered with engineering and executive leadership on communication plans. Created training documentation and program. Responsible for all employee communications and engagement including corporate event planning, Town Halls, company-wide announcements newsletters, intranet, team presentations and employee engagement surveys. Documented management processes for all departments within location and obtained ISO certification for the business. Led implementation/change management of SharePoint for in-house QMS in collaboration with QA, Translation, Project, and Legal teams.
Affordable HealthcareMarketing Communications Manager
Feb. 2003 - Jun. 2009Austin, Texas, United States-Internal & External Communications
-Customer Success Management
-Executive Leadership
-Lifecycle Marketing Scope of work included digital marketing, communications and operations, partnering with engineering, product, sales & CS teams. Responsible for all content creation for online products, CRM newsletter creation and deployment, press releases, online reputation management and public relations. Built call center of customer service agents. Managed all internal employee communications including employee onboarding and trainings, internal newsletter, Town Halls, executive speeches and meetings, ad-hoc presentations, and other employee communications. Led all weekly, monthly and quarterly reporting for marketing and sales metrics to executive leadership, and regular data analysis for process improvement opportunities. Acquired by New Benefits in 2009 (http://www.newbenefits.com/).
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