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Work Background
TranscardProduct Manager
Jun. 2022 - Mar. 2025As a Product Manager at Transcard, I played a key role in shaping the strategic direction and execution of payment solutions in a fast-paced B2B & B2C SaaS environment, with a focus on bank integrations, ERP integrations, and international expansion. International B2B & B2C Payment Solutions Platform (SaaS) Owned and defined new product features and functionality, aligning with Transcard’s vision and market needs. Acted as the primary liaison between internal teams, external stakeholders, and senior leadership, ensuring seamless communication and product alignment. Managed and prioritized the product backlog, translating strategic goals into actionable development tasks. Gathered input from sales, marketing, customer support, and operations to prioritize requirements and drive impactful product solutions. Led end-to-end technical delivery, overseeing feature development, backlog refinement, and sprint planning. Conducted market analysis and competitive research to identify trends, opportunities, and customer pain points. Developed detailed product specifications and business requirements, collaborating closely with business analysts and development teams. Drove product ideation, technical development, and feature launches, ensuring a user-centric approach and on-time delivery. Served as a subject matter expert (SME) on Transcard’s product offerings, providing technical and strategic insights. Defined and tracked key performance indicators (KPIs) to measure product success and guide future iterations. Acted as a product evangelist, effectively communicating product vision and benefits to clients, partners, and internal stakeholders.
TranscardSenior Business Analyst
Jun. 2022 - May. 2023Requirements Gathering and Documentation: Proficiently collected, refined, and meticulously documented both business and technical requirements, considering the integration of IT systems, data sources, and business processes. Alignment with Objectives: Ensured that requirements were closely aligned with overarching objectives, guaranteeing the delivery of tangible business value in support of the Product Owner's vision. Technical and Functional Expertise: Maintained a comprehensive and up-to-date understanding of both the technical and functional aspects of the product, playing a crucial role in facilitating solution development and effective change management. Problem Identification and Resolution: Applied a keen analytical mindset to identify and resolve complex business and technical issues through rigorous root cause analysis, contributing to the overall improvement of processes and systems. Opportunity Identification: Continuously sought out opportunities for enhancement, conducting thorough analysis and impact assessments to drive improvements in operational efficiency. Cross-Functional Collaboration: Actively collaborated with cross-functional teams to support the implementation and delivery of initiatives, fostering a cohesive approach to project success. Training Material Development: Assisted in the creation of training materials, a vital component of user acceptance testing processes, ensuring that end-users were equipped with the knowledge and tools needed for effective system adoption. Process Documentation: Proficiently documented both current "as-is" processes and future "to-be" processes, providing valuable insights for process optimization and transformation initiatives.
OpSec SecuritySenior Business Analyst
Mar. 2022 - Jun. 2022London, England, United KingdomHeld the position of Product Owner and Senior Software Analyst for Anti-Piracy. Responsibilities
Conducted business and technical analyses of new products and features.
Collaborated closely with Product Management to comprehend high-level requirements and priorities.
Assumed the role of Product Owner in the Agile Scrum process, serving as a vital link between Product Management and Software Engineering Teams.
Generated user stories that transformed business requirements into technical and functional specifications with well-defined scopes.
Managed the prioritization of the product backlog.
Oversaw the prioritization of production bug fixes in consultation with stakeholders and Product Management.
Coordinated activities with cross-functional teams distributed globally.
Responsive DigitalProduct Owner & Senior Business Analyst
May. 2021 - Dec. 2021Cape Town, Western Cape, South AfricaOversaw all phases of planning, execution, and completion within an Agile environment for the development of two noteworthy projects: a cross-border payments Mobile Application for MoneyGram International and a Progressive Web App for the Douglas Murry Trust, aimed at supporting teachers in enhancing child attendance at pre-schools. Responsibilities
Ensured the alignment of project objectives with the overarching company strategy, delivering on the product vision.
Maintained meticulous project compliance, rigorously verifying adherence to regulatory and procedural requirements.
Took ownership of and effectively prioritized the product backlog, facilitating critical Agile ceremonies including daily standups, backlog grooming sessions, sprint planning, and retrospectives. Additionally, played a key role in shaping the ways of working for client engagements.
Managed the implementation of new features, meticulously outlining plans and specifications.
Old Mutual South AfricaLead Business Analyst
Mar. 2021 - May. 2021Cape Town, Western Cape, South Africa
Achievement Awards GroupProduct Owner & Senior Business Analyst
Aug. 2019 - Oct. 2020Cape Town Area, South AfricaResponsibilities
Interpreted and translated business requirements for esteemed clients, including BMW, Distell, Samsung, Mercedes Benz SA, and Standard Bank SA.
Produced comprehensive deliverables such as functional specifications, process maps, data models, system diagrams, user stories, test packs, and training materials to support client programs.
Facilitated strategic decision-making by effectively conveying insights to both executives and end-users.
Drove optimization of business performance by developing best practices, standards, and guidance for project teams.
Utilized data modeling tools and techniques, including data flow models and class diagrams, to define and inform future changes.
Spearheaded continuous improvement efforts, ensuring that the project's vision, objectives, and benefits were clearly understood, documented, and traced throughout the entire project lifecycle, with a focus on implementing technical changes using Agile methodologies.
Maximized project return on investment (ROI) by conducting user acceptance testing to validate user requirements and expectations.
Mitigated financial impact by formulating and executing risk mitigation plans.
Assured the feasibility of proposed solutions through effective collaboration with both business and IT stakeholders. Achievements
Planned and managed business optimization projects that significantly boosted profitability. Employed Agile methodologies to successfully implement new features and enhancements.
Delivered projects on schedule, meticulously monitoring project status to ensure steady progress towards completion.
Achieved a substantial reduction in organizational operating costs through strategic initiatives and efficient resource allocation.
Independent ContractorBusiness Analyst
Oct. 2018 - Aug. 2019Cape Town Area, South AfricaResponsibilities
Collaborated closely with stakeholders to validate alignment between business objectives and technology solutions, consistently recommending effective strategies that met established project specifications.
Successfully managed projects, assuming the pivotal role of primary liaison between clients and various internal teams to ensure clarity of project goals, maintain quality standards, and adhere to strict deadlines.
Demonstrated exceptional teamwork by effectively collaborating with cross-functional design teams to develop software solutions that not only enhanced the client-side experience but also significantly improved overall functionality and performance.
Spearheaded the deployment of new software baselines, overseeing the development, testing, and training phases in both pre-production and production environments.
Partnered with Sanlam Reality to conduct comprehensive data analysis and data audits for the Annual Tiering Process, guaranteeing accurate point allocations to participants.
Engaged in a contractual agreement with Standard Bank to contribute to the UCount Rewards Program by creating and mapping functional requirements for API integration within a mobile application.
Crafted functional requirements for Business-As-Usual (BAU) Offshore Processes and meticulously documented process improvements for Sanlam Private Wealth.
Produced and meticulously mapped functional requirements while developing 23 Functional Specifications for the current platform, a task that had been previously unaddressed, for Eezipay Management Solutions.
Achievement Awards GroupBusiness Analyst
Aug. 2016 - Oct. 2018As the Lead Business Analyst for Sanlam Reality, I spearheaded the analysis efforts for strategic projects, encompassing impact analysis, gap analysis, process analysis, and data analysis. My responsibilities also included the creation of Change Requests, Business Requirements, and Functional Requirements Documentation.
Achievement Awards GroupBusiness Analyst
Aug. 2016 - Sep. 2018Cape Town Area, South AfricaResponsibilities
Led analysis for Sanlam Reality Loyalty Program.
Conducted thorough analysis for strategic initiatives, including impact, gap, process, and data analysis.
Produced comprehensive Business Requirements and Functional Requirements Documentation.
Created User Story Backlogs for Agile Methodology Projects.
Assumed dual roles as Scrum Master and Product Owner for Agile Projects.
Reviewed and refined Training Material.
Excelled in facilitation and stakeholder engagement with external clients and various internal business units.
Direct AxisBusiness Process Analyst
Jan. 2016 - Jul. 2016Cape TownContributed to Loan Operations Sales, both in Inbound and Outbound Call Centre settings, by implementing lean methodology strategies. These initiatives were aimed at reducing average handling times, boosting production efficiency, and ultimately reducing costs within the loan operations sales areas. Additionally, I played a pivotal role in defining the current state (As-Is) and future state (To-Be) business processes for these specific areas of loan operations sales.
PSP IconBusiness Analyst
Jan. 2014 - Dec. 2015Cape Town Area, South AfricaBusiness Requirements Elicitation: Proficiently gathered and meticulously documented business requirements.
Functional Requirements Mapping: Developed precise functional requirement maps, providing clear guidelines for the development and implementation phases of projects.
Documentation of Reporting Requirements: Produced comprehensive documentation outlining reporting requirements for multiple call center processes.
Validation of Business Rules: Conducted rigorous validation of business rules
Process Mapping and Information Gathering: Led process mapping initiatives and skillfully gathered essential information for evaluating Current State (AS IS) versus Future State (TO BE) processes, guiding process optimization.
Gap Analysis and Pricing Model: Undertook comprehensive gap analyses and meticulously evaluated pricing models
User Matrices Creation: Developed user matrices, including role setup, for the Automated Workflow Distributor (AWD), ensuring streamlined user access and efficient workflow management.
Collaboration with Development Teams: Worked closely with development teams.
JIRA and Quality Management Centre Usage: Leveraged JIRA and the Quality Management Centre to create user stories.
Test Case Creation: Produced comprehensive test cases for user acceptance testing (UAT), evaluating end-to-end processes within the Client Contact Centre. User Acceptance Testing (UAT): Conducted rigorous user acceptance testing through three cycles, including a model office environment, guaranteeing the reliability and robustness of systems and processes.
Solution Mock-ups: Assumed responsibility for providing solution mock-ups to stakeholders.
Business User Training: Conducted comprehensive business user training for both inbound and outbound teams within the Client Contact Centre.
Issue and Risk Management: Maintained detailed records of issues and risks, facilitating effective escalation and mitigation strategies as required.
PSP IconProject Coordinator & Office Manager
May. 2009 - Jan. 2014During my tenure as a Project Coordinator at PSP Icon Management Consultants, I had the privilege of contributing to various large-scale programs, collaborating with esteemed organizations such as Old Mutual, the Michael and Susan Dell Foundation, and the University of the Western Cape. My key responsibilities and achievements included:
Project Coordination: Serving as the right hand to the Program Manager, I efficiently coordinated and facilitated various projects within these programs.
Workshop Facilitation: I conducted workshops, including ad hoc process mapping sessions, to enhance project understanding and streamline workflows.
Project Management: I meticulously maintained project plans, tracked benefits, and allocated resources, ensuring the smooth execution of programs.
Steercom Presentation Preparation: I played a key role in preparing comprehensive presentation packs for Steering Committee (Steercom) meetings, providing vital insights to decision-makers.
Reporting and Documentation: I managed and maintained issue logs, RAG (Red, Amber, Green) status reports, and other customized reporting requirements, ensuring transparency and informed decision-making.
Stakeholder Engagement: I actively engaged with stakeholders, fostering collaborative relationships and facilitating effective communication throughout the project lifecycle.
Communication Material Development: I contributed to the development of communication materials, ensuring that project updates and information were effectively disseminated.
Meeting Management: I took responsibility for meeting-related tasks, including minutes of meetings, distribution lists, and the setup of stakeholder meetings and workshops.
Prior to my role as a Project Coordinator, I held the position of Office Manager at PSP Icon for three years, gaining valuable experience that served as a solid foundation for my transition into the project and business analysis space.
oobaExecutive Assistant
Jan. 2007 - May. 2009
ADvTECHPersonal Assistant
Jan. 2003 - Jan. 2007Cape Town Area, South Africa
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