BoschWorkshop Concept Manager - Southern and Eastern Africa
Aug. 2004 - May. 2016Johannesburg, Gauteng, South AfricaFranchise Manager for Southern Africa with the responsibility of multiple brands, such as Bosch Service network, AutoCrew and entry level brand, Express Car Service in the automotive aftermarket sector. Management of a team of 12 colleagues for the key focus on managing the current networks ensuring quality standards are adhered to, growth of the networks, brand management, customer care and of course marketing of the various franchise brands. As the Franchise Manager, the responsibility included ensuring legal compliance to local laws and P&L reporting and forecasting of business turnover by the respective franchise categories. In addition, to the responsibility of franchise management, I held the responsibility of supporting on legal topics, ISO certification compliance for the Automotive Aftermarket division and since 2012, handled the corporate communication responsibility for Southern African region.