As a subject matter expert in Resource Management, I develop custom systems to optimize resource allocation and utilization. With over 20 years of experience in strategic business management, I’ve successfully collaborated with and led cross-functional teams to implement policies, processes, and protocols resulting in greater operational efficiency and margins. Known for radical optimism, empathetic leadership, and an innovative approach to problem-solving, I am equally passionate about the evolving employer/employee partnership as new generations transform workplace expectations, and specialize in leading conversations to identify balanced solutions that ensure maximized profitability in alignment with exceptional corporate culture and morale.More...
David Milne
Director Operations@ARO Inc
Verified
Accomplished Customer Experience leader with 15 years experience, dynamic results oriented leader with extensive experience in developing targeted customer experience programs designed to retain customers and increase revenues through multiple contact strategies. Customer operations experience with coaching teams, virtual leadership, workforce planning, budgeting and e-commerce. Experienced leader with extensive experience building, maintaining, and running successful centres of excellence for B2C and B2B.More...