Camila Oliveira

Customer success & Marketing Manager @PocketSuite

Business Development ManagerPartnerships Manager💸 MarketingInfluencer Marketing Manager👍 Sales & BizDev🗿 HR🧨 ConsultingCustomer Success ManagerHead HunterRecruiterAdministrative SpecialistEngagement Manager

I served as the Customer Success and Marketing Manager at PocketSuite, a business management software company. I am an experienced professional with a strong background in customer service, marketing and business development. Prior to joining PocketSuite, I held various roles in customer service and marketing in different organizations. My expertise includes managing customer relationships, developing marketing strategies, and driving customer success. I possess exceptional problem-solving skills and dedication to customer satisfaction, which made me a valuable asset to the PocketSuite team. I was committed to ensuring that clients achieve their business goals using PocketSuite's innovative solutions, and am now in search of my next conquests!

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Network Power<100 people

Roles

🔥100%

Startup Founder

✨100%

Business Owner

🧑‍💼100%

C-level Executive

Geos

🇦🇪50%

United Arab Emirates

🇧🇷50%

Brazil

Work Background

PocketSuiteCustomer Success Manager/ Product Marketing Manager

May. 2022Remote• 10X'd the onboarding capability by implementing streamlined and more efficient processes resulting in a three-fold increase in conversions • Automated the streamlined onboarding process, resulting in fewer employees needed to onboard clients • Ran point on several Product Marketing Initiatives aimed at increasing engagement and decreasing churn. • Established strong relationships with clients through regular communication and follow-up activities. • Monitored customer usage data, health indicators and growth opportunities, translating into strategies for success. • Identified opportunities for upsell and cross-sell services based on customers' usage data and preferences. • Conducted training sessions for customers on how to use the company's products or services efficiently. • Managed customer accounts by responding promptly to inquiries, resolving issues, and following up on action items. • Collaborated with sales, operations and product teams to ensure customer requirements are met.

ALL In LearningSales Rep / Implementation Coordinator

Feb. 2020 - Sep. 2022Palm Beach County, Florida, United States• Cultivated long-term relationships with key clients to increase customer loyalty and retention. • Organized trade shows and events that created opportunities for direct customer engagement. • Identified and established relationships with key decision makers in target markets. • Provided ongoing support for existing clients while actively pursuing new business opportunities. • Supported sales efforts by assisting with questions concerning product applications or performance. • Traveled through assigned territory to solicit orders from regular and prospective customers. • Conducted seminars for customers to elevate understanding of company products and services. • Implemented CRM software system to streamline processes related to tracking leads, prospects and customers. • Conducted regular market research to identify customer needs and preferences.

PowerSchoolCorporate Trainer

Oct. 2021 - Sep. 2022Remote• Ensured compliance with industry standards through regular audits of trainee records and documents. • Utilized data analytics techniques to measure the effectiveness of training initiatives across departments. • Advised managers on appropriate use of instructional technologies such as Learning Management Systems. • Implemented creative solutions for streamlining administrative tasks related to scheduling classes, tracking attendance and issuing certificates. • Demonstrated exceptional organizational skills by managing multiple projects concurrently while meeting tight deadlines. • Organized virtual meetings utilizing web conferencing technology for remote staff members. • Maintained records of completed training and required recertifications. • Scheduled classes and training sessions based on classroom and equipment availability.

i9 SportsProgram Director

Sep. 2020 - Aug. 2021Wellington, Florida, United States• Initiated and set goals for programs based on organization's strategic objectives. • Evaluated program outcomes and performance against established goals and objectives. • Approved and developed operational budget for program. • Monitored program activities and reported progress to senior management. • Utilized strong organizational skills to prioritize workloads, meet deadlines, and exceed expectations. • Provided technical guidance and mentorship for staff members throughout the duration of projects. • Established policies and procedures for program management activities such as scheduling, tracking progress, reporting outcomes. • Implemented process improvement initiatives to streamline operations, reduce costs, and improve efficiency. • Coordinated with external partners to ensure the quality and timeliness of program content. • Identified areas of improvement in existing programs or services based on customer feedback. • Negotiated contracts with vendors providing goods and services related to programs or projects..

Department of Defense Education Activity (DoDEA)Lead Teacher

Jan. 2018 - Jan. 2020Iwakuni, Japan• Initiated and set goals for programs based on organization's strategic objectives. • Evaluated program outcomes and performance against established goals and objectives. • Approved and developed operational budget for program. • Monitored program activities and reported progress to senior management. • Utilized strong organizational skills to prioritize workloads, meet deadlines, and exceed expectations. • Provided technical guidance and mentorship for staff members throughout the duration of projects. • Established policies and procedures for program management activities such as scheduling, tracking progress, reporting outcomes. • Implemented process improvement initiatives to streamline operations, reduce costs, and improve efficiency. • Coordinated with external partners to ensure the quality and timeliness of program content. • Identified areas of improvement in existing programs or services based on customer feedback. • Negotiated contracts with vendors providing goods and services related to programs or projects.

K12Online Instructor

Nov. 2015 - Sep. 2019Remote• Developed and implemented online teaching plans for students of all ages and abilities. • Researched current trends in online education to stay abreast of best practices in the field. • Created interactive lessons using a variety of digital tools and resources to engage learners. • Organized virtual classes with the help of video conferencing software such as Zoom or Microsoft Teams. • Led virtual field trips to introduce students to new topics related to the curriculum. • Employed technology-based instructional approaches such as flipped classrooms and blended learning models. • Communicated effectively with administrators, staff members, parents and guardians, and other stakeholders. • Integrated technology into daily lesson plans by utilizing various web-based applications. • Participated in training courses and professional development opportunities to improve teaching skills. • Used varied tools to perform both formative and summative assessments.

The School District of Palm Beach CountyEnglish Teacher

Aug. 2010 - Dec. 2017• Managed multiple projects simultaneously while meeting tight deadlines under pressure. • Maintained accurate records of student attendance, grades, special programs participation, and other related data points. • Collaborated with school administrators to develop and implement district-wide policies for teacher evaluation and performance review. • Organized professional development sessions on topics such as differentiated instruction, student assessment, and technology integration. • Developed a library of instructional materials and resources for faculty use in the classroom. • Served as a mentor for new teaching staff members through ongoing coaching sessions focused on best practices for classroom instruction. • Developed solutions using problem solving skills when issues arose within the school system or among faculty members. • Utilized excellent organizational skills to ensure smooth workflow during high volume times.

The School District of Palm Beach CountySubstitute Teacher

Nov. 2008 - Jun. 2010Palm Beach County, FL.• Planned and implemented engaging lessons to meet the individual needs of students in grades K-12. • Facilitated small group instruction to enhance comprehension of concepts covered in class. • Encouraged critical thinking skills through open ended questions, problem solving tasks and collaborative group activities. • Provided differentiated instruction to meet the diverse needs of students in grade levels K-12. • Enforced school rules and regulations while maintaining order within the classroom setting. • Integrated technology into lesson plans to facilitate student understanding of subject material. • Employed various instructional strategies such as lectures, demonstrations, multimedia presentations and hands-on activities. • Managed classroom environment, helping students learn in absence of regular teachers.