Requests
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Network Power<100 people
Roles
🔥100%
Startup Founder
✨100%
Business Owner
🧑💼100%
C-level Executive
Geos
🇦🇪50%
United Arab Emirates
🇧🇷50%
Brazil
Work Background
PocketSuiteCustomer Success Manager/ Product Marketing Manager
May. 2022Remote• 10X'd the onboarding capability by implementing streamlined and more efficient processes resulting in a three-fold increase in conversions
• Automated the streamlined onboarding process, resulting in fewer employees needed to onboard clients
• Ran point on several Product Marketing Initiatives aimed at increasing engagement and decreasing churn.
• Established strong relationships with clients through regular communication and follow-up activities.
• Monitored customer usage data, health indicators and growth opportunities, translating into strategies for success.
• Identified opportunities for upsell and cross-sell services based on customers' usage data and preferences.
• Conducted training sessions for customers on how to use the company's products or services efficiently.
• Managed customer accounts by responding promptly to inquiries, resolving issues, and following up on action items.
• Collaborated with sales, operations and product teams to ensure customer requirements are met.
PowerSchoolCorporate Trainer
Oct. 2021 - Sep. 2022Remote• Ensured compliance with industry standards through regular audits of trainee records and documents.
• Utilized data analytics techniques to measure the effectiveness of training initiatives across departments.
• Advised managers on appropriate use of instructional technologies such as Learning Management Systems.
• Implemented creative solutions for streamlining administrative tasks related to scheduling classes, tracking attendance and issuing certificates.
• Demonstrated exceptional organizational skills by managing multiple projects concurrently while meeting tight deadlines.
• Organized virtual meetings utilizing web conferencing technology for remote staff members.
• Maintained records of completed training and required recertifications.
• Scheduled classes and training sessions based on classroom and equipment availability.
i9 SportsProgram Director
Sep. 2020 - Aug. 2021Wellington, Florida, United States• Initiated and set goals for programs based on organization's strategic objectives.
• Evaluated program outcomes and performance against established goals and objectives.
• Approved and developed operational budget for program.
• Monitored program activities and reported progress to senior management.
• Utilized strong organizational skills to prioritize workloads, meet deadlines, and exceed expectations.
• Provided technical guidance and mentorship for staff members throughout the duration of projects.
• Established policies and procedures for program management activities such as scheduling, tracking progress, reporting outcomes.
• Implemented process improvement initiatives to streamline operations, reduce costs, and improve efficiency.
• Coordinated with external partners to ensure the quality and timeliness of program content.
• Identified areas of improvement in existing programs or services based on customer feedback.
• Negotiated contracts with vendors providing goods and services related to programs or projects..
ALL In LearningSales Rep / Implementation Coordinator
Feb. 2020 - Sep. 2022Palm Beach County, Florida, United States• Cultivated long-term relationships with key clients to increase customer loyalty and retention.
• Organized trade shows and events that created opportunities for direct customer engagement.
• Identified and established relationships with key decision makers in target markets.
• Provided ongoing support for existing clients while actively pursuing new business opportunities.
• Supported sales efforts by assisting with questions concerning product applications or performance.
• Traveled through assigned territory to solicit orders from regular and prospective customers.
• Conducted seminars for customers to elevate understanding of company products and services.
• Implemented CRM software system to streamline processes related to tracking leads, prospects and customers.
• Conducted regular market research to identify customer needs and preferences.
Department of Defense Education Activity (DoDEA)Lead Teacher
Jan. 2018 - Jan. 2020Iwakuni, Japan• Initiated and set goals for programs based on organization's strategic objectives.
• Evaluated program outcomes and performance against established goals and objectives.
• Approved and developed operational budget for program.
• Monitored program activities and reported progress to senior management.
• Utilized strong organizational skills to prioritize workloads, meet deadlines, and exceed expectations.
• Provided technical guidance and mentorship for staff members throughout the duration of projects.
• Established policies and procedures for program management activities such as scheduling, tracking progress, reporting outcomes.
• Implemented process improvement initiatives to streamline operations, reduce costs, and improve efficiency.
• Coordinated with external partners to ensure the quality and timeliness of program content.
• Identified areas of improvement in existing programs or services based on customer feedback.
• Negotiated contracts with vendors providing goods and services related to programs or projects.
K12Online Instructor
Nov. 2015 - Sep. 2019Remote• Developed and implemented online teaching plans for students of all ages and abilities.
• Researched current trends in online education to stay abreast of best practices in the field.
• Created interactive lessons using a variety of digital tools and resources to engage learners.
• Organized virtual classes with the help of video conferencing software such as Zoom or Microsoft Teams.
• Led virtual field trips to introduce students to new topics related to the curriculum.
• Employed technology-based instructional approaches such as flipped classrooms and blended learning models.
• Communicated effectively with administrators, staff members, parents and guardians, and other stakeholders.
• Integrated technology into daily lesson plans by utilizing various web-based applications.
• Participated in training courses and professional development opportunities to improve teaching skills.
• Used varied tools to perform both formative and summative assessments.
The School District of Palm Beach CountyEnglish Teacher
Aug. 2010 - Dec. 2017• Managed multiple projects simultaneously while meeting tight deadlines under pressure.
• Maintained accurate records of student attendance, grades, special programs participation, and other related data points.
• Collaborated with school administrators to develop and implement district-wide policies for teacher evaluation and performance review.
• Organized professional development sessions on topics such as differentiated instruction, student assessment, and technology integration.
• Developed a library of instructional materials and resources for faculty use in the classroom.
• Served as a mentor for new teaching staff members through ongoing coaching sessions focused on best practices for classroom instruction.
• Developed solutions using problem solving skills when issues arose within the school system or among faculty members.
• Utilized excellent organizational skills to ensure smooth workflow during high volume times.
The School District of Palm Beach CountySubstitute Teacher
Nov. 2008 - Jun. 2010Palm Beach County, FL.• Planned and implemented engaging lessons to meet the individual needs of students in grades K-12.
• Facilitated small group instruction to enhance comprehension of concepts covered in class.
• Encouraged critical thinking skills through open ended questions, problem solving tasks and collaborative group activities.
• Provided differentiated instruction to meet the diverse needs of students in grade levels K-12.
• Enforced school rules and regulations while maintaining order within the classroom setting.
• Integrated technology into lesson plans to facilitate student understanding of subject material.
• Employed various instructional strategies such as lectures, demonstrations, multimedia presentations and hands-on activities.
• Managed classroom environment, helping students learn in absence of regular teachers.
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