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Work Background
TwillMember Expert
Apr. 2024
BryteDirector of Customer Success
May. 2022 - Apr. 2024North Carolina, United States · RemoteProgram manage the hardware and software integration of Bryte’s proprietary sense and respond Bryte Tech Core into the construction of a major brand’s mattress to marry together subjective and objective sleep metrics and establish the restorative sleep category with support from clinical research through HeSaas.
• Zipper and align different, at times conflicting, product development milestones, KPIs, and engineering validation methodologies across 3 distinct organizations to meet contractual obligations.
• Oversee Engineering, Sourcing, Supply Chain, Quality, Manufacturing deliverables in accordance with partner process and expectations while ensuring alignment to internal KPIs.
• Design and develop aesthetics for physical product and derivatives with partnership with contract manufacturing and textile experts.
• Develop and collaborate on go to market strategy, retail strategy, hospitality partnerships, supplier relationships, and manufacturing partner integration with emphasis on change management within the category.
Endura ProductsProduct Development Manager
May. 2021 - May. 2022Colfax, North Carolina, United States*Led bi-coastal product development department in compliance with building industry national and local regulatory standards. Responsible for all product management from design concept through obsolescence, specializing in exterior residential door components and multi-point locks. * Develop and implement product development process to include cross-functional team engagement and detailed project and design reviews to ensure accountability to timelines, quality, and financial commitments.
* Author Product Roadmap to shift PD engineering efforts from reactionary problem solving to
industry game-changing innovation exploring on sustainable alternative lumber options and building unique R&D facilities for beta-testing.
* Design launch preparation plan for EntrySync, a smart, discreet multi-point lock to ensure internal
sales and service teams are equipped with the appropriate scripts and training for company’s first direct interface with homeowners.
Tempur Sealy InternationalCategory Manager
Jun. 2019 - May. 2021Lexington, KentuckyPromoted to position to leverage a unique skill set bridging and translating cross functional jargon and KPIs to set up field sales teams for successful product launches and on-time deliveries throughout the product lifecycle. Point of contact and Subject Matter Expert on full product portfolio for US field sales teams. New Product Development Sales Planning lead on all 2019-2021 tollgate approved cross functional project teams. • Design and execute launch plan batting order by retailer to maximize plant manufacturing capacity while onboarding two retailers with large distribution. Coordinated cross functionally and gained functional alignment amongst levels of leadership from Director upward. • Create and design the parameters of Category Manager role on the Sales Development team with a concentration on product lifecycle management and product launch execution across the complete TSI portfolio of products and wholesale channels. • Represent Sales/Sales Planning on tollgate approved new product development projects with Open to Ship dates from 2019 to 2022 by providing the voice of sales/voice of the customer, consulting on prototype designs, approving manufacturing craftsmanship reviews and developing strategic launch plan in partnership supply and demand partners in operations (18 projects). • Facilitate product set-up and dealer differentiation through multiple functions across the organization and support sales team as point of contact for all product specific information.
Tempur Sealy InternationalSenior Product Design Engineer
Mar. 2019 - Jun. 2019Trinity, North CarolinaWork on cross functional technical and core teams to develop new product for Tempurpedic, Stearns & Foster and Sealy using a tollgate process. Develop differentiated feels for products to be sold at retail partners. Write specifications for new product to be verified through prototype and specification builds. Research and analyze competitive data. Support sales and sales training teams with technical specification. In-position promotion executed March 2019.
Tempur Sealy InternationalProduct Design Engineer
Nov. 2015 - Jun. 2019Trinity, NCWork on cross functional technical and core teams to develop new product for Tempurpedic, Stearns & Foster and Sealy using a tollgate process. Develop differentiated feels for products to be sold at retail partners. Write specifications for new product to be verified through prototype and specification builds. Research and analyze competitive data. Support sales and sales training teams with technical specification.
Tempur Sealy InternationalTerritory Sales Manager
Jan. 2014 - Nov. 2015National Accounts, Boston NorthTraining focus on leveraging the TempurSealy portfolio through a top-down selling message at each account. Present product as a subject matter expert during store calls and work with district and regional management to increase slots on the sales floor and overall balance of share. 2014 Excellence Award.
SealyRetail Sales Specialist
Aug. 2009 - Jan. 2014New EnglandExecute brand strategies for Sealy, Sealy Posturepedic and Stearns & Foster to increase balance of share and gross profit margins. Implement on-going training initiatives for multiple national department stores and regional sleepy shops. Design point-of-sale and training materials to service the changing needs of retail environment. Partner with management team to develop most productive merchandising strategies and eliminate non-performing product. Develop and maintain professional relationships with retail associates and management.Excellence Award 2013
T-Mobile USARetail Training Store Manager
Mar. 2006 - Aug. 2009Developed an in-store training initiative to ready new hires for floor ready integration. Program was piloted in the NY metro region and later adapted for national use with virtual training support. Hosted 3-4 training classes monthly consisting of 3-8 new hires while maintaining operational and sales excellence of assigned sales location. Also responsible for continuing education classes which focused on new product, consultative selling, the WOW experience for veteran sales personnel.
T-Mobile USARetail Sales Manager
Aug. 2004 - Aug. 2009Responsible for overall sales, service and operations in various medium and high volume locations in NY, CA, MA and NH. Managed employee performance, exceeded sales goals and managed P&L for each location. A focus on sales and professional development led to the advancement of 14 associates to management positions. Developed the new hire in-store training program that was implemented throughout the NY metro region and later adapted for national use.
T-Mobile USARetail Sales Associate
Jan. 2001 - Aug. 2004
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