Shona Jordan

Operations Manager @Large Minority

TourismTranslatorOffice AssistantPersonal AssistantAdministrative AssistantAssistantCustomer Care SpecialistCustomer Success ManagerCustomer ServiceEmail Marketing ManagerContent ManagerMarketing

I’m the Operations & Growth Manager with over three years of experience helping boutique businesses — especially in the travel industry — streamline operations, enhance customer experiences, and drive growth. Currently, I oversee the day-to-day management and strategic development of Large Minority Travel, a niche adventure travel company, where I manage trip logistics, partner communications, marketing campaigns, and client journeys from inquiry to post-trip follow-up. With a strong mix of organizational, creative, and strategic skills, I specialize in building scalable systems, managing client communications, and executing marketing initiatives that deliver results. My background in operations and marketing makes me uniquely suited to support small, growing businesses that need a reliable, proactive partner to help them stay organized and focused on growth.

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Work Background

Large Minority Ltd.Operations & Marketing Manager

Feb. 2022ColombiaI deliver exceptional customer experiences and ensure the seamless execution of our adventure travel itineraries. Responsible for overseeing all aspects of the customer experience and tasked with ensuring customers have a safe, enjoyable, and unforgettable adventure travel experience. I work closely with service providers, hotels, and other partners to create and promote adventure travel packages that meet the needs and preferences of customers.

Easy Language Mastery Virtual Office Assistant

Feb. 2022

HolidogCustomer Service Representative

Apr. 2020 - Aug. 2022Colombia

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