Shay McShane

IT Manager @Self Employed

Business Owner✔️ IT🧨 ConsultingSystem ArchitectTech SupportBusiness Analyst

Highly skilled, analytical, and multifaceted professional, offering more than 25 years of experience in IT support and operations, including database administration, project management, systems solution architecture Design and implementation, and programme administration. Successful at handling various projects while ensuring on time and under budget delivery. Knowledgeable of ITIL service principles, networking, security, acquisition, contracting, and service level agreement (SLA) negotiation. Strong leader recognized for establishing, training, motivating, and enabling global teams to achieve established goals across complex and evolving environments. Proficient in the effective engagement and negotiation with both internal and external stakeholders at all levels, including influence and identification of commercial requirements in the development of bespoke IT solutions. Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.

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Work Background

EY Technology SolutionsSenior Manager - Tech Consulting

Jul. 2023Dublin, County Dublin, IrelandIn this dynamic role, versatility is the cornerstone. Every day unfolds with its unique set of challenges, demanding an agile mindset and a proactive approach to embrace a spectrum of responsibilities as client opportunities materialize. Collaborating seamlessly with clients and colleagues has been instrumental, necessitating a fine equilibrium between nurturing business development ventures and architecting tailor-made solutions.

IDA IrelandIT Section Manager

Jul. 2022 - Jun. 2023Dublin City, County Dublin, Ireland

EYSenior Infrastructure Project Manager

May. 2021 - Jul. 2022Dublin

HIQA - Health Information and Quality AuthorityICT Coordinator

Jan. 2021 - Apr. 2021Dublin 7, Co. Dublin, Ireland

Duftar Information Technology Field Engineer

Dec. 2020 - Jan. 2021Dublin, County Dublin, IrelandFreelance Temp position working with Duftar Delivering a best in class IT onsite service for VIP customers Managing customer escalations and being the point person for all initial reports and updates. Providing executive level visibility to operational performance, incident and outages. Ensuring data governance methodologies are adhered to.

Seeking EmploymentUnemployed Senior IT Business Manager

Sep. 2020 - Dec. 2020Cork

MusgraveTechnical Project Manager

Feb. 2020 - Sep. 2020Cork, IrelandShort term contract opportunity encompassing a few different roles with the following outcomes: • Designed and conducted Oracle Java compliance Discovery and Mitigation project yielding a significant saving per annum whilst also implementing a forward thinking strategy to preserve audit baseline. • Technical PM/QA consultation on Azure Migration Project for a large financial On-Premise application suite with three environments. • Provided technical QA on large Hardware refresh project. • Team interface for technical queries. • PM for RedHat upgrade from RH 6 to RH 8.2 for 3 production servers.

Health Service ExecutiveHead of IT Infrastructure for the PCERS

Sep. 2014 - Nov. 2019- Leading the IT infrastructure team. - Coordinating highly skilled IT staff in order to ensure the effective creation and implementation of support management systems. - Managing a complete overhaul of a 15 year plus legacy environment. - Overseeing all IT requests and planning/deploying the latest trend infrastructure features for the business. - Undertaking routine architectural evaluations of hardware and software platforms in order to analyse their performance and recommend changes based one specific requirements. - Implementing a best practice tools and ensuring effective ITIL alignment. - Architectural solutioning: conceiving and taking existing Infrastructure concepts in order to transform them into everyday Infrastructure components - Managing all key projects, ensuring all work is delivered on time and within budget. - Managing the creation and maintenance of hardware configuration plans in order to add to operational efficiency and technical clarity. - Conducting due diligence to ensure all new services are suitable for use. - Ensuring all incidents and BAU requests are documented, responded to and resolved in a timely manner. - Ensuring all staff members adhere to company procedure and industry best practice at all times. - Gathering business requirements to enable technical understanding of how projects will be realised and implemented. - Root cause analysis: analysing technical issues and create a sustainable solution with minimum business disruption - Creating technical documentation where required to increase clarity and efficiency. - Overseeing all areas of business continuity and disaster recovery planning, as well as system security and data confidentiality. - Planning, developing and governing company IT networks (including, database management, networks, and IT support). - Infrastructure Project Manager: working with vendors, and negotiating contracts for equipment and services.

AtosICS NSS Service Lead / Technical Services Manager for Atos Ireland

Sep. 2012 - Aug. 2014Dublin, Ireland- Maintaining full responsibility for all aspects of staff management, infrastructure, network support and all facets of the day-to-day running of the managed service division. - Coordinating a team of 17 direct reports (with 7 indirect reports) comprised of Technical Support, Desk Side Support, Systems Admin teams and Security Support Engineers. - Overseeing the management and delivery of outsourced solutions and hosted services to customers. - Responding to all staff issues. - Communicating complex technical information to non-technical parties with relative ease. - Ensuring constant adherence to company policies, legislations and industry best practices. - Coordinating all areas of procurement in line with strategic goals. - Maintaining an excellent understanding of business needs and IT functions. - Acting in a problem solving capacity and successfully resolving critical issues at an escalated level. - Overseeing staff morale and continually promoting professional development. - Managing all contract negotiations and vendor relationship management. - Conception and implementation of preventative and reactive technical strategies, including disaster recovery. - Working in strict accordance with SLAs.

KefronSenior System Administrator

May. 2007 - Aug. 2012

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