Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power100+ people
Roles
👍66%
Sales & BizDev
🔥33%
Startup Founder
💸33%
Marketing
Geos
🇧🇧33%
Barbados
🇹🇷33%
Turkey
🇿🇦33%
South Africa
Work Background
VP, Sales & Business Development
Suuchi, Inc.VP, Sales & Business Development
Nov. 2023
Director of Business Development
Suuchi, Inc.Director of Business Development
Nov. 2023 - Jan. 2024The GRID is a next-generation supply chain management platform for innovative businesses of all sizes. A cloud-based technology, the GRID’s connected product suite can be used as a standalone platform or sit seamlessly on an existing tech stack. The GRID provides a seamless end-to-end view of the supply chain from product conception through sourcing, production, and distribution. Join over 200 companies on the GRID, and the digital revolution transforming supply chains.
Administrative Assistant
Clear Law InstituteAdministrative Assistant
Jan. 2023 - Nov. 2023
Vice President Operations
Automation Empire LLCVice President Operations
Jul. 2020 - Jan. 2023Miami, Florida, United States-Oversee Customer Service and Suspensions Departments -Manage incoming and outgoing tickets in Freshdesk and ensure that the respective departments handle all tickets related to their department -Ensure that solutions and canned responses are up to date in Freshdesk -Identify and assess customers’ needs to achieve satisfaction -Build sustainable relationships and trust with customer accounts through open communication -Provide accurate, valid and complete information by using the right methods/tools -Handle customer complaints, provide appropriate solutions and alternatives -Follow communication procedures, guidelines and policies -Managing clients stores and updating store statuses as need be -Ensuring regular updates regarding suspended stores are sent out to clients weekly and when needed -Proofreading appeals
Data Validation Contractor
InstacartData Validation Contractor
Oct. 2018 - Aug. 2020San Francisco Bay Area-Assisting catalog manager with product edits on website -Ensure that all website data is correct -Ensure that product data is labeled correctly and fix any issues which may be present -Research
Data Validation Contractor
InstacartData Validation Contractor
Oct. 2018 - Aug. 2020San Francisco Bay Area-Assisting catalog manager with product edits on website -Ensure that all website data is correct -Ensure that product data is labeled correctly and fix any issues which may be present -Research
Customer Service Representative
X-HONG International GroupCustomer Service Representative
Jul. 2016 - Jun. 2020-Responding to customer emails -Responding to customer calls -Responding to emails via Amazon Seller Central -Responding to emails via Walmart Seller Center -Responding to emails via eBay -Managing products on Shopify -Updating customers with tracking information and status of repairs -Responding to customer reviews and questions via Bazaarvoice -Providing technical support to customers via email and phone -Handling company's social media accounts
Customer Service Agent
Instant Rewards NetworkCustomer Service Agent
Apr. 2012 - Oct. 2018Chicago, IllinoisManaging the support ticket system Email Handling and live chat Addressing and resolving customer product complaints empathetically and professionally. Gathering and verifying all required customer information for tracking purposes. Defusing volatile customer situations calmly and courteously. Accurately documented, researched, and resolved customer service issues. Evaluating consumer reports on a monthly basis. Refer unresolved customer grievances to designated departments for further investigation. and specific questions. Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.

Requests

Touchpoint image
0
Looking for a Job
Sales Manager Job Search Request
Show more
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
📝
Get Recommended to New Customers
👋
Connect with Like-Minded People
💸
Raise Capital
🚀
Find a side project
😎
Reach Top Niche Experts
⚡
Find Jobs on a Hidden Market
💼
Find a Perfect Co-Founder
🙌
Find a Trusted Mentor
🤝
Hire Top Global Professionals
See more people like Sherma on Intch
Startup Founder
248622 people
15
Industry Strategy Consultant @ Strategy Reloaded
15
CEO & Founder @ You're Amazing Consultancy
16
Marketing Consultant @ Out West Agency
Startup FounderFounder
93164 people
15
Industry Strategy Consultant @ Strategy Reloaded
15
CEO & Founder @ You're Amazing Consultancy
16
Marketing Consultant @ Out West Agency