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Network Power<100 people
Roles
💬66%
Customer Service
💸33%
Marketing
✔️33%
IT
Geos
Work Background
Looking for my next opportunitySeeking Project Manager | Data Entry | Customer Service
Mar. 2025
Arch Mortgage Insurance Company (Arch MI)Underwriting Support Specialist
Jul. 2020 - Dec. 2024Greensboro, North Carolina, United StatesI managed daily lender and borrower calls and emails, ensuring prompt responses within our service level agreement timeframes. I prioritized providing excellent customer service with a strong focus on accuracy. Additionally, I contributed to special projects and regularly updated procedures to improve efficiency. I also supported my peers by providing training on various tasks as needed.
Arch Mortgage Insurance Company (Arch MI)Loan Expeditor I
Jan. 2017 - Dec. 2020Greensboro, North Carolina, United StatesAs a Loan Expeditor, I enhanced workflow efficiency by tracking and processing paper documents into imaging software. I conducted daily quality assurance checks on scanned and imaged documents. I had to meet and exceed performance benchmarks for accurate document classification and grouping. I trained my peers in document prep and scan. I met performance benchmarks for data entry on documents processed through the validation program.
United Guaranty CorporationRecords Imaging Specialist
Jan. 2012 - Dec. 2016Greensboro, North Carolina, United StatesI handled the daily processing of both paper and digital media deliveries, ensuring everything was organized and accounted for. Managing special projects was another key part of my job, and I enjoyed serving as a liaison for an external lender to keep things on track.
VeBridgeOperations Supervisor
Jan. 2008 - Dec. 2012Lexington, Kentucky, United StatesI supervised 8-20 employees across first and second shifts, ensuring smooth operations and maintaining team productivity. I led daily operations meetings, strategically assigned tasks, and created workflow to enhance efficiency and manage costs. I collaborated with clients to plan current and future projects. Previous Roles: Operations Generalist I & II
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