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Work Background
Windsor Group LLCRegion East Reporting Manager
Mar. 2024Bethesda, Maryland, United StatesAfter completing the application period on January 17th, I flew to Florida to work in our Gainesville Office. I assisted in maintaining the Gainesville Back Office Smartsheet and assisted the management team with process work and development. I was again promoted to Region East Reporting Manager on January 26th, 2024. In my new role, I ensured program metrics were efficiently and timely reported to our client for Region East.
I developed and maintained the on-the-ground process for the Gainesville file movement within our online database to ensure files between our office and our client side so that applicants receive their payments in a timely fashion.
I have maintained and delivered formatted spreadsheets to our national teams to ensure appropriate files are moved within the online database.
I trained over 20 staff members on new processes while ensuring their work was up to standard. I maintain spreadsheets of data between metrics, barcodes, and other such data to ensure its security and access to our client.
Windsor Group LLCOutreach Director Lead
Oct. 2023 - Jan. 2024Bethesda, Maryland, United StatesI received another promotion to Outreach Director Lead on October 30th 2023. As the Outreach Director Lead, I worked with all of Region East to ensure their outreach events were planned, coordinated, and attended. This involved leading several managers and two other outreach directors in the program's success. My job included but was not limited to:
Maintaining monthly reports with my mentor Beverly White to ensure the data about our outreach efforts for the client.
Communicating and inspiring communication between vendors to promote successful outreach events to reach farmers within the Region East corridor of the program.
Developing and managing communication with key stakeholders. Managed weekly data reported to the client about our outreach efforts on the ground.
Ensured managers had materials, support, and the ability to succeed in their roles to reach the farmers of this nation.
Windsor Group LLCBack Office Manager and Trainer
Jun. 2023 - Oct. 2023Bethesda, Maryland, United StatesAs of August 2023, I was promoted to Back Office Manager for the USDA Discrimination Financial Assistance Program in Bethesda, MD. [From OR Assistant Manager and Trainer] Section 22007 of the Inflation Reduction Act (IRA), signed into law by President Biden in August 2022, directs the USDA to provide financial assistance to producers who have experienced discrimination in USDA’s farm lending programs. This program allows the USDA to deliver financial assistance for those farmers, ranchers, or forest landowners determined to have experienced discrimination in USDA's farm lending programs before January 1, 2021. These funds are one step in the long march toward justice and an inclusive, equitable USDA. The Act requires USDA to contract with nongovernmental program administrators to coordinate the delivery of a national financial assistance program to impacted farmers, ranchers, or forest landowners. As a member of the team: I ensure that PII data is kept confidential and secure. I developed data entry methods for my team and ensured region-wide spreadsheets were kept current.
I support our MOTs (Mobile Outreach Teams) by researching events, preparing documents, and providing technical assistance at events. Administratively, I assist with mailed application requests and receipts. As well as all process steps from start to finish at the Back Office level. I also provide technical assistance to staff and farmers to ensure the quality of our service is exceptional. Since my promotion, I have been managing metrics, supporting new staff as they grow into their roles, and assisting my Chief of Administrative Officer for my region in metrics, outreach, and general daily tasks.
International Language Academy of Washington D.C.English Second Language Instructor
Mar. 2022 - Mar. 2023Baltimore, Maryland, United StatesAt ILA, I taught adult students how to navigate and succeed when applying for and working on their master's degrees in their second language, English, while guiding them to better achieve within the workforce and their daily lives in America.
I used Teams and Zoom exclusively to teach and guide students online and the Microsoft Office suite to better suit the client's needs.
I administered language and academic assessments to evaluate student progress.
I instructed students in using visuals, games, and textbooks to improve writing, speaking, and reading skills.
I provided a supportive, nurturing learning environment to encourage student responsibility.
I attended and offered feedback for team meetings with fellow bilingual teachers to integrate curriculum and improve student learning.
I used Sycamore and Q3 to maintain accurate and complete student progress and growth records.
I helped enter and design our newest testing database for student learning and achievement.
EF English FirstKids and Teens Senior Teacher
Aug. 2018 - Jan. 2022Minhang District, Shanghai, ChinaI educated children ages 3-15 through English language classes. I learned and used Chinese culture and language as a tool for education.
I provided technical support to staff members on software and hardware used by the school.
I mentored new teachers to feel comfortable in China and learn the methodologies and practices behind teaching ESL in China.
I developed real-life activities outside of the classroom for students to engage and apply their language. I used Salesforce for scheduling events, training, and new teacher schedules.
Daily work with email etiquette and proofreading local and foreign documents.
I have given workshops on education-related topics to peers region-wide in Shanghai, China.
I moved to the rank of Senior Teacher in Nov. 2019.
I worked with Salesforce to arrange and design schedules to provide cross-departmental transparency. I spoke bilingually in English and Chinese to further the goals of the company, coworkers, and client understanding.
World Trade Center InstituteProfessional Exchanges Intern
Sep. 2017 - Dec. 2017Baltimore, Maryland AreaI worked with software such as Hootsuite to create an online presence of WTCI via social media. I worked with software such as Salesforce to keep track of our vast member base as a non-profit. I assisted my team in designing professional and cultural programming for visiting delegations of foreign professionals on the U.S. Department of State International Visitor Leadership Program (IVLP). I escorted visiting foreign delegations to meetings with local experts. I maintained and updated databases and website content. I prepared welcome packets for visitors. I researched, planned, and implemented a 3-week program for foreign professionals from Ukraine from start to finish. As well as varying topics to give visitors a personally tailored experience in Maryland on their selected topic. I completed a Shark Tank-style presentation at the end of the internship, including suggestions for the future.
I worked with Photoshop to design a social media page for the visitors' welcome packages.
I performed other miscellaneous duties in the internship program field, such as event planning and office management duties.
Japan America Student Conference69th Delegation
Aug. 2017 - Aug. 2017Japan*Traveled across Japan with 70 other U.S. and Japanese students to discuss and research the U.S. Japan relationship.
*Attended conferences and meetings hosted by the Japanese government and universities to discuss the future of the U.S. Japan relations. *Spoke at panels as a U.S. representative to convey the overall relation and interesting ideas brought about by the U.S. Japan relationship. *Spoke with Japanese students to understand the cultural differences and grow from them.
Franklin & Marshall CollegeNetwork Technician Intern
Mar. 2015 - Aug. 2015Lancaster, Pennsylvania Area*Maintained network connectivity and functionality via replacing network cables and fiber optics. *Assigned and completed help desk tasks autonomously. *Kept a detailed record of all changes to the network infrastructure. *Transition of the Franklin & Marshall network to help install new network switches along with the new access points on campus.
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