UPSManager, Supply Chain Logistics
Feb. 2022 - Feb. 2024Alpharetta, Georgia, United States• Owned and managed a global portfolio of impactful programs, including system conversions, digital strategy, transformation, compliance, and tech debt solutions
• Facilitate adopting standardized business processes designed to cater to customer needs and higher productivity during the entire software development lifecycle. • Conduct monthly prioritization meetings with all stakeholders and participate in deployment and release planning
• Maintain monthly and weekly Scrum cadence meetings to review status and address critical issues
• Work in a Product Manager capacity to manage the Agile board with the Build team to organize Project backlog, manage dependencies across multiple projects and resources
• Expertise in various Software Delivery methodologies to design and implement a hybrid-friendly project management process within our matrix organization, using Lean/ Agile principles
• Provide visibility to executive leadership and stakeholders via KPI reporting for critical initiatives
• Experience in driving new organizational strategies to facilitate Digital transformation to drive success
• Develop risk management and mitigation strategies through contingency planning while thriving for continuous process improvement and facilitating change adoption.
• Change agent with client-centric vision for greater customer satisfaction measured using Net Promoter Scoring
• Mentor and manage multiple local and offshore teams for daily responsibilities and career development and foster collaboration
• Ensure strategic application and solution feasibility by reviewing client proposals, RFP, and Scope documents, actively participating in contract negotiations, and working across multiple applications, including third-party vendors, on-prem legacy applications, and SaaS systems.