ArrivalHead of Quality Assurance
Nov. 2022 - Feb. 2023Tbilisi, GeorgiaLed the Quality Assurance function and served as Delivery Manager for multiple internal projects in the Business Systems Department. Managed QA initiatives, set up new teams, and developed comprehensive frameworks to evaluate and enhance department-wide performance. • Played a key role in developing and automating the Health of Technology Department Framework, creating metrics to assess speed, quality, and efficiency for over 15 parallel projects, improving project monitoring by 25%.
• Launched and scaled four dedicated QA teams from scratch for critical projects, including ERP ODOO, E-Commerce, Traceability Platform, and Data Platform, achieving a 30% reduction in defects across these systems.
• Took on Delivery Manager responsibilities for several cross-functional internal projects, including integrations between Business Systems and platforms like Traceability, Data Platform, and E-Commerce, leading to a 20% improvement in delivery speed.
• Initiated key CI/CD process improvements, which led to a 20% faster time to market (TTM) and a 35% reduction in production defects.