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Work Background
ESQAQuality and Delivery Excellence
Aug. 2024Barcelona, Catalonia, Spain𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗔𝘂𝗱𝗶𝘁
• Assessment of QA processes, tools, and teams to identify areas for improvement.
• Evaluation and implementation of test automation and performance testing strategies.
• Development of key quality metrics and analysis of SDLC bottlenecks.
• Recommendations for optimizing manual testing and automated testing pipelines.
• Introduction of modern testing approaches, including Shift Left/Shift Right strategies.
• Assistance with compliance processes like SOC1/SOC2 certification. 𝗛𝗶𝗿𝗶𝗻𝗴 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲
• Comprehensive support in candidate evaluation: requirements analysis, interview preparation, and competency matrix creation.
• Development of testing scripts and practical tasks for candidates.
• Providing detailed feedback and recommendations for hiring decisions.
• Assistance with building effective and high-performing QA teams. 𝗧𝗲𝗮𝗺 𝗮𝗻𝗱 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻
• Optimization of QA team efficiency and alignment with organizational goals.
• Analysis of incident management processes and recommendations for improvement.
• Evaluation of technical debt and creation of actionable plans for resolution.
• End-to-end management of test operations (TestOps) for client projects. 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝗦𝗵𝗮𝗿𝗶𝗻𝗴
• Conducting training sessions for manual testers, performance engineers, and API automation testers.
• Organizing meetups and knowledge-sharing sessions on modern QA trends and methodologies.
• Developing QA policies and guidelines to standardize testing processes across teams. 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗚𝘂𝗶𝗱𝗮𝗻𝗰𝗲
• Audit and recommendations for CI/CD processes with a focus on testing integration.
• Establishing test plans and creating frameworks for continuous improvement.
• Analysis and implementation of efficient methodologies, aligning QA goals with business objectives.
NDAHEAD OF QUALITY ASSURANCE
Feb. 2023 - Aug. 2024Barcelona, Catalonia, SpainLed Quality Assurance for a comprehensive platform serving the US retail sector, including CRM, Inventory Management, Marketing, E-Commerce, Store Management, and POS systems. Spearheaded the development and delivery of various applications in line with business goals and customer expectations. Key Achievements: • Restructured QA and QC Processes: Implemented a comprehensive overhaul of our QA and QC methodologies to enhance efficiency and effectiveness.
• Served as Delivery Manager for the E-Commerce project, optimizing resource allocation and improving time to market by 20% within 4 months.
• Controlled the execution of quarterly goals and policies, maintaining up-to-date information, and providing status on the implementation of policies or quarterly goals.
• Automated Production Incident Management: Developed a custom, highly effective incident management process that is fully automated, delivering high-quality data for analysis and decision-making.
• Established Data Quality and Performance Testing Teams: Built specialized teams to focus on data quality and performance testing, ensuring our products meet the highest standards.
• Expanded Automated Testing: Advanced our test automation efforts, validated and organized crucial changes to our test automation approach, significantly improving our coverage and reliability.
• Recruited Top Talent: Hired over 30 exceptional professionals.
• Developed Comprehensive Analytics and Reporting: Established a system for thorough product and process quality analysis and reporting.
• Achieved Compliance Certifications: Played a pivotal role in our successful SOC1 and SOC2 compliance certifications.
• Automated SDLC Processes: Introduced numerous automation solutions within the Software Development Life Cycle (SDLC), enhancing overall productivity.
• Managed QA Budget: Efficiently managed and optimized the budget allocation.
ArrivalHead of Quality Assurance
Nov. 2022 - Feb. 2023Tbilisi, GeorgiaLed the Quality Assurance function and served as Delivery Manager for multiple internal projects in the Business Systems Department. Managed QA initiatives, set up new teams, and developed comprehensive frameworks to evaluate and enhance department-wide performance. • Played a key role in developing and automating the Health of Technology Department Framework, creating metrics to assess speed, quality, and efficiency for over 15 parallel projects, improving project monitoring by 25%.
• Launched and scaled four dedicated QA teams from scratch for critical projects, including ERP ODOO, E-Commerce, Traceability Platform, and Data Platform, achieving a 30% reduction in defects across these systems.
• Took on Delivery Manager responsibilities for several cross-functional internal projects, including integrations between Business Systems and platforms like Traceability, Data Platform, and E-Commerce, leading to a 20% improvement in delivery speed.
• Initiated key CI/CD process improvements, which led to a 20% faster time to market (TTM) and a 35% reduction in production defects.
ArrivalSenior Quality Assurance Lead
Oct. 2021 - Oct. 2022Tbilisi, Georgia Built QA Team (11 engineers) and established testing process in 40+ people Business System Department working on ODOO ERP (Supply Chain, MRP, Accounting) solution and many business system integration projects (SIT).
Led UAT process with Procurement Business Unit.
Led hiring and QA/QC process for several in-house software products, such as Traceability Platform, E-Comm Web Site, SupplyHub etc.
Led a number of process improvements for the development lifecycle in Business Systems
Developed risk based unusual testing approach for a complex custom-made E-Comm solution, with an effective Beta testing phase, and zero major defects in production after the first urgent release.
ARRIVALQA Lead in Traceability Project
Dec. 2020 - Oct. 2021St Petersburg, St Petersburg City, RussiaTraceability Project (10+ engineers). Led a group of QA engineers with performing related hiring, performance management and tasks planning activities
Performed requirements, user story and tech documentation verification for further test analyses and planning needs
Performed feature, confirmation and regression testing of the Traceability Platform
Planned test automation and actively participated in the decision-making process for automation tools and approaches
Stayed updated with new testing tools and test strategies through networking and researching
Assisted and helped dedicated Security and Performance testing engineers
Researched and implemented API Documentation Strategy
EPAM SystemsSenior QA Engineer and Support Team Lead
Oct. 2016 - Dec. 2020Saint Petersburg, Rusya FederasyonuLed quality assurance and support activities for a comprehensive BI software solution for a large pharmaceutical clients (Astrazeneca and Merck). Managed end-to-end testing processes and client communications related to delivery and release management. • Performed feature, confirmation, and regression testing for complex BI software, improving system accuracy and reducing defect rates by 20%.
• Led a support team responsible for data analysis, conversion, and technical issue resolution, which resulted in a 25% improvement in customer satisfaction.
• Conducted basic performance testing using JMeter, identifying and addressing performance bottlenecks, leading to a 15% increase in system stability.
• Took on the role of Delivery and Release Manager, overseeing successful client communications and ensuring timely project deliveries, with a 98% on-time release rate.
• Trained and mentored team members, enhancing team productivity and ensuring high-quality deliverables.
EtiyaSenior QA Engineer
Jan. 2014 - Feb. 2015Istanbul, Turkeyed testing efforts for the Telaura CRM product, developed to meet the business requirements of Avea Telecom. Played a key role in ensuring high-quality deliverables and seamless communication with stakeholders. • Managed end-to-end testing, including writing detailed test scenarios, reviewing and validating requirements, and executing test plans. Logged defects and errors in comprehensive reports, ensuring product stability and reducing defect rates by 15%.
• Trained junior team members on quality standards and testing procedures, improving team efficiency and knowledge-sharing.
• Organized and led User Acceptance Testing (UAT) sessions with business stakeholders, facilitating smooth communication and achieving a 100% acceptance rate on first-pass tests.
• Worked closely with stakeholders and clients to validate requirements and ensure alignment with business needs, resulting in a 20% reduction in requirement-related defects.
• Acted as a bridge between the technical and business teams, ensuring that client expectations were consistently met and that project timelines were adhered to.
Partnera DanışmanlıkOracle HRMS Functional Consultant
Jul. 2011 - Oct. 2013Istanbul, TurkeyPlayed a key role in the customization and implementation of Oracle EBS products at client sites, specifically for Turkcell. Led both technical testing and client interactions to ensure smooth project execution. • Performed end-to-end testing, including feature, integration, and UAT, to ensure the successful deployment of Oracle EBS solutions. Troubleshot issues and optimized configurations, reducing post-deployment defects by 20%.
• Prepared comprehensive user manuals, simplifying complex processes and improving user adoption by 25%.
• Led communication with clients at all levels, from clarifying stakeholder requirements to guiding focus groups through acceptance and beta testing, ensuring a seamless transition from development to deployment.
• Managed release processes, coordinating with both internal teams and clients to ensure on-time delivery and high-quality product rollouts.
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