Rufi Parpan - Senior Consultant, TALENT eXponents

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Network Power<100 people

Roles

🧑‍💼50%

C-level Executive

👍50%

Sales & BizDev

🗿50%

Geos

🇵🇭50%

Philippines

Work Background

Quintegral PhilippinesTraining Consultant

Apr. 2024National Capital Region, Philippines• Trainer and facilitator (certified by the AMA - American Management Association) for Financial Services and Fast Food Services clients; specializations are Banking Operations, Risk Management, Data Visualization, Data Storytelling, Presentation Skills

TALENT eXponentsSenior Consultant

Apr. 2021National Capital Region, Philippines• Consulting services for the following: 1) People + Process + Technology + Property Optimization 2) Go-To-Market strategy and implementation 3) Digital Transformation 4) Strategic Finance 5) Organizational Transformation • Project Manager for the DICT-commissioned Philippine Skills Framework (PSF) for the Global In-House Centers (GIC) industry • Targeted Recruitment

JCVABusiness Development Consultant

Jan. 2022National Capital Region, Philippines• project management, construction management • WELL, LEED, BERDE consultancy • general contracting for commercial and industrial projects

Clark Data Center, Inc.General Manager

Aug. 2023 - Dec. 2023Pampanga, Central Luzon, PhilippinesCDCI offers electronic data and digital image processing services as well as technical consultation and management services. CDCI has been providing best in class services to US clients for over 25 years.

SVI - Information Services CorporationGeneral Manager

Aug. 2023 - Dec. 2023Manila, National Capital Region, Philippines

Software Ventures InternationalHead of Human Resources

Jul. 2023 - Dec. 2023• responsible for all HR concerns of the group of companies' staff in the US and Philippines locations • responsible for development of client solutions for the HR domain

Polytechnic University of the PhilippinesBoard Member, Government-Industry-Academe Board, College of Computer & Information Services

Jul. 2022 - Dec. 2023• advisory on curriculum development and alignment with industry-specific needs

SVI - Information Services CorporationVice-President, Operations & Strategy

Mar. 2022 - Aug. 2023Manila, National Capital Region, Philippines• responsible for all aspects of BPO and KPO operations (People, Process, Technology, Premises oversight) • responsible for business development and project management for a well-established software services firm that specializes in document digitization, document management systems, data management and analytics; focused on financial services and insurance companies clients in the private sector and national agencies and local government units in the public sector in the Philippines as well as US • responsible for transformation of business processes for efficiencies; employee engagement

JPMorgan Chase & Co.VP - Corporate & Investment Bank - Digital & Platform Services, Strategy & Project Management Lead

Aug. 2017 - Apr. 2021Taguig City• deputy to the Site Lead with responsibility over HR, Communications, Real Estate, Finance, Transition of Incoming Work and Processes with a workforce of 2,400 FTE • service delivery excellence (e.g. process improvement, Robotics Process Automation, Artificial Intelligence and Machine Learning, workforce management, facilities optimization, etc.) • drove the LOB-wide Risk & Controls agenda, ensuring a high-level of awareness of as well as compliance to Risk Management policies • drove the digital transformation agenda; member of the team that won the 2017 APAC CEO Award for leading a series of projects under the Digital Transformation initiative • executive lead for the People Agenda++ (employee engagement) program • executive sponsor of the corporate basketball team • active member of the Philippines Corporate Center’s and MBM Wellness Councils

East West Banking CorporationVice-President & Head - Bank Operations & Administrative Services Cluster

Jan. 2017 - Jul. 2017Taguig City• in addition to below, management over bank-wide Administration, Facilities, and Physical Security

East West Banking CorporationVice-President & Head - Bank Operations Group

Apr. 2016 - Dec. 2016Taguig City• process improvement, efficiency and service excellence for internal teams handling middle to back-office fulfillment and settlement of transactions for International Services (e.g. Fund Transfers, Trade Services), Corporate Loans, Consumer Loans (e.g. Auto and Mortgage) and Treasury Operations as well as teams handling customer accounts servicing functions such as Credit Control, Collateral Administration and Loan Servicing

East West Banking CorporationVice-President / Chief of Staff of the Executive Management Office

Jan. 2016 - Mar. 2016Taguig City• representation of the President’s office where necessary on internal affairs • initiation of new projects on ad hoc basis and for hand off to business-as-usual application • strategic support to business units

Coalescent Resourcing Inc.COO & CCO

May. 2013 - Nov. 2015Alabang, Muntinlupa City, Philippines• globally served 30+ businesses engaged in technology, financial services, government property development, charities, food, manufacturing, retail distribution, tourism, skin care, sports, and music • services included social media marketing, research and analysis, lead generation, web and e-commerce development, and start-up services • provided strategic advisory, platform architecture, logistics, legal, administrative, payroll, recruitment, and other services to 3 start-up technology firms

Burner DigitalManaging Director

Mar. 2012 - May. 2013Ortigas Center, Pasig City• design and development of websites, mobile applications and other digital media property for the largest local fastfood chain and five US clients

Ergostudio, Inc.Director; Head of Sales & Project Management

Jul. 2011 - Mar. 2012• a design firm that offers a full range of services such as architecture & interior design consulting, visual merchandising, space planning, design conceptualization, furniture design and manufacture, renovations / fit-outs, commercial and residential construction and total project management • organized outsourced computer-aided-design (CAD) services as a new service offering • responsible for Finance, Human Resources, Business Development, and Project Management • completed projects include one whole floor of online gambling studios at PBCom Tower in Makati, mall-based and stand-alone outlets restaurant outlets, multiple residential condo units, and a house in an exclusive village

FirstCarbon Solutions / ADEC GroupHead - Marketing Services Team

May. 2010 - Jun. 2011• reported to the Group CEO, created, developed and led the Manila-based shared-services, pre-sales marketing team that supported the global sales team and consultants for a group of companies that provides various types of BPO services (data management, financial services back-office processing work, legal process outsourcing, pharma-KPO, carbon management / sustainability and consultancy, online English and Mandarin tutorial services) • collaborated with the global Marketing Director and created strategies for effective three-touch sales and marketing activities (e.g. webinars, email blasts, calling campaigns, etc.) into different global regions and industries • built and directed the research and calling teams for their lead-generation activities • directed web-development, copywriting and graphic design teams during the creation of and maintenance of websites and other electronic publications • directed the technical research and writing team during creation of whitepapers and research reports • collaborated with the executive team during strategic planning for the new businesses • represented the company during sales pitches and local industry association events

TeleTechDirector, Program Operations

Dec. 2009 - Apr. 2010• business and operations lead (22 management and support FTE + 135 agents) for a program that performed Service-to-Sales functions for a leading Australian telco services client • prepared and implemented career developmental plans for the program’s operational leaders • raised the program’s Customer Satisfaction score by 11 percentage points within 45 days and maintained program profitability by at least 3 percentage points over target every month

TeleTechSenior Manager, Client Services

Sep. 2008 - Dec. 2009• director for all on-site visits by prospective high-level clients • resource person for all the company’s sales VPs based in the US, UK, and ANZ • met regularly with the various program operations leads for updates on performance and provided sales VPs with information regarding the company’s 13 local sites and 29 client programs • executed and hosted 61 client visits (5 of which resulted in won contracts) over a 12-month period; wrote and edited internal communications / press releases • represented the company in the industry associations BPAP & CCAP

eXigency Consultants, Inc.Director

Oct. 2005 - Aug. 2008• consultancy services for all aspects of set-up, fit-out and running of small-sized business process-outsourcing (BPO) facilities • prepared and delivered presentations and business plans to various-sized local and foreign investors who were interested in starting their own BPO operations in the Philippines • packaged and closed deals for outsourced IT consulting and Selective Recruitment and Training engagements • managed the build-out of two 30-seat BPO facilities

Integrated Dynamic Services, Inc.President

Jan. 1996 - Mar. 2006• a mid-sized, pioneering local manpower services contracting company with a direct staff of 26 FTE • in five years, increased contractual manpower headcount by 100 percent to 520 personnel, and gross monthly billings by 100 percent to PHP 5.2 million • handled all client-facing responsibilities, new business opportunities, sales and contractual arrangements • maintained a loyal and satisfied client base of up to 21 local and multinational FMCG, consumer electronics and manufacturing clients

Top Gear (Phils.) MagazineAssociate Consumer Editor

Jan. 2005 - Dec. 2005• wrote and edited consumer-related columns, used car reviews and feature articles on various motoring issues for the country’s leading automotive magazine

Street Smart Auto Salon, Inc.Proprietor

Jan. 1993 - Oct. 2004• established and operated a professional auto body repair and painting company that serviced both private and institutional clients • maintained a relationship with a leading insurance company which resulted in a steady stream of auto repair jobs • managed retail sales of auto accessories such as aftermarket rims and tires • managed 9 employees (office staff, tinsmiths, mechanics and painters) who were responsible for working on up to 10 vehicles at a time

Atomic Blue BandBassist

Mar. 1995 - Dec. 1998• co-founded and co-managed an alternative rock band that recorded an album under JML Records • had three songs on regular airplay for a year (1996) on local rock FM stations and performed at various venues and events around Metro Manila

Game Plan; Probe ProductionsTV Host

Jul. 1995 - Dec. 1996• on-camera host and voice-over talent for the Philippines’ first weekly television sports show that utilized the tele-magazine format

Phil. Rustproofing, Inc. / Tuff-Kote DinolBranch Manager; Asst. S&M Manager

Mar. 1991 - Dec. 1992• a leading automotive rustproofing services company that provided services to both the original-equipment (OE) and retail market segments • at the company’s newest and largest retail branch, instituted shop and office systems and personally handled sales efforts at surrounding commercial and residential markets that resulted in net profits within first year of operations • managed a workforce of 3 office personnel, 2 shop supervisors, and 30 auto technicians • supervised work on up to 50 vehicles at a time • prepared and implemented marketing strategies for the company's various automotive products and services • served as management’s representative in the Labor-Management council