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Work Background
Primary Health Medical GroupCustomer Service Representative
Jul. 2024• Managed patient inquiries and concerns with professionalism and care.
• Assisted with appointment scheduling, billing inquiries, and insurance verification.
• Triaged incoming calls and routed them to appropriate departments.
• Documented all interactions accurately within the Electronic Health Record system.
Primary Health Medical GroupHelp Desk Technician
Sep. 2022 - Jul. 2024Garden City, Idaho, United States• Managed and refined imaging processes, improving efficiency in computer replacement.
• Deployed software using PDQ and manual methods to ensure up-to-date systems.
• Created PowerShell scripts for automated account creation and IT orientation for staff.
• Resolved hardware and software issues through helpdesk calls and on-site visits.
Primary Health Medical GroupCharge Poster
Aug. 2021 - Sep. 2022Garden City, Idaho, United States• Ensured accuracy of medical claims by reviewing and adding missing CPT codes for timely reimbursement.
• Collaborated with clinic staff to resolve claims issues and verified in-house pharmacy charges.
• Ran Crystal Reports to identify and correct erroneous entries, supporting compliance with payer requirements.
Primary Health Medical GroupPediatric CSR
Jul. 2020 - Aug. 2021Meridian, Idaho, United States• Managed patient inquiries and concerns with professionalism and care.
• Assisted with appointment scheduling, billing inquiries, and insurance verification.
• Triaged incoming calls and routed them to appropriate departments.
• Documented all interactions accurately within the Electronic Health Record system.
Coding DojoResident Full Stack Developer
Jan. 2020 - May. 2020Boise, Idaho, United StatesDevelopment Projects Claim Management
App for managing denied claims
- Utilized Django models to setup user and form validations to ensure accurate data and logging of user activities and claim modifications
- Leveraged Python and Jinja to display and sort relevant claims for the most efficient access
- Applied password hashing via bcrypt to keep patient medical information private Login And Registration The App
Collaborative App for building .NET projects with login and registration
- Created C# classes and utilized Microsoft Entity Framework to create models, controllers, and views for the login and registration for .NET project
- Generated code for above components utilizing string arrays and model properties to create personalized code
- Provided detailed instructions for building the project and simplifying the creation of login and registration components
Idaho Urologic InstituteBilling Representative
Jun. 2017 - Dec. 2019Meridian, ID• Reviewed and resent denied claims electronically to improve processing time and tracking.
• Cultivated positive relationships with UnitedHealthcare Provider Representative for better claim payment resolution.
• Collaborated with billing manager to create interactive billing spreadsheets for increased efficiency.
• Documented business processes for employee training and reference.
Saltzer Medical GroupInsurance Clerk
Apr. 2016 - Apr. 2017Nampa, Idaho, United States
Saltzer HealthCall Center/Customer Service Representative/Physician Clinical Business Associate
Mar. 2012 - Apr. 2016Meridian, Idaho, United States• Established best practices for patient service and paperwork management to ensure quality outcomes.
• Maintained positive relationships with providers, coworkers, and patients to foster a supportive work environment.
• Provided one-on-one training to front desk employees to enhance job performance.
TeleTechCustomer Service Representative
Jul. 2011 - Jan. 2012
WIS InternationalInventory Associate
Mar. 2011 - Jul. 2011
DIRECTVCustomer Service Representative
Mar. 2006 - May. 2010Boise, Idaho Area• Provided technical, programming, and billing support to DIRECTV customers over the phone.
• Managed difficult customer situations effectively.
• Navigated various computer systems to assist customers.
• Deciphered and corrected problems on a variety of DIRECTV equipment and peripherals.
WalmartSales Associate
Jun. 2003 - Mar. 2006Nampa, ID
University of IdahoJanitor
Oct. 2002 - Apr. 2003Moscow, Idaho, United States
Idaho State School and HospitalHTML Intern
Jun. 2001 - Aug. 2002
Idaho State Department of AgricultureIT Technician
Jun. 2000 - Aug. 2000
Idaho Department of AgricultureIT Technician
Jun. 1999 - Aug. 1999
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