Customer Service Representative@Primary Health Medical Group
Verified
Dedicated IT Support and Customer Service professional with strong experience in healthcare billing environments. Over 5 years of customer service expertise, including 3+ years supporting users in medical and technical roles. Proven ability to troubleshoot software and hardware issues, manage system access, and guide users through technical processes with clarity and patience. Experienced with eClinicalWorks (eCW), MiCollab, Ignite, and medical billing workflows including claims resolution, coding validation, and insurance coordination. Adept at bridging the gap between IT and billing operations to ensure efficient, compliant, and user-friendly systems.More...