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Work Background
Constellation Service CompanyTraining Administrator
Mar. 2024 - Sep. 2024United StatesAs a Training Administrator, I oversee training content creation efforts, monitor staff training and certifications, and administer the LMS (Learning Management System). I collaborate with subject experts to ensure the training content's quality, relevance, and integrity.
I also create leadership and new hire training to close gaps in skill or knowledge.
Some of my key contributions include:
Drive the development and distribution of training materials, presentations, and resources for staff.
Developed engaging training content, increasing participant satisfaction by 20%.
Orchestrated training-related logistics, reducing training costs by 15%.
Optimized training content distribution, increasing employee engagement by 25%.
Led the design and delivery of leadership training programs, resulting in a 15% increase in leadership competency scores.
Analyzed training effectiveness through feedback collection, surveys, and metrics analysis, providing improvement recommendations as needed.
Completed the HR compliance program in three months, improving employee retention and engagement.
Hill's Pet NutritionTraining Specialist, HR Training Coordinator
May. 2022 - Mar. 2024United StatesAs HR Training Coordinator and a vital member of the Knowledge Management team, I orchestrated content creation efforts to train new call center employees in Hill’s product offerings. I successfully improved training effectiveness and staff engagement by adapting training materials to meet each learner’s training needs.
Some of my contributions include:
I onboarded structured content and ensured all compliance training was successfully assigned and completed for the Emporia plant. Worked with floor SMEs to develop and maintain new training programs.
Created tailored training programs, reducing new hire onboarding times by 30%. Administered LMS content, ensured compliance with regulatory standards, and improved user accessibility by 20%.
Facilitated in-person/virtual training sessions, increasing employee retention by 25%. Audited HR data and reported on KPIs, achieving 98% accuracy in crucial training metrics.
Audited corporate training materials to ensure consistency of HR policies and 100% compliance with regulatory requirements.
Adapted curricula based on each training participant’s educational attainment and learning capabilities.
Implemented employee relations and engagement initiatives to enhance employee morale and well-being.
Intensified collaboration between technicians and engineers, thus allowing the engineering team to focus on value-added work.
Overhauled the production team to increase retention, engagement, and production.
Managed the performance management system using e-360 feedback tools.
EduScience Teacher
Aug. 2015 - Jun. 2022Dallas-Fort Worth MetroplexI instructed AP Science classes to K-5 to K-7 students, developing highly differentiated lesson plans to maximize knowledge transfer. I leveraged advanced learning tools and online instructional platforms to enhance learning effectiveness. Some of my additional contributions include:
I have built productive relationships with teachers, administrators, and parents, collaborating to ensure student success.
I developed STEM-focused lesson plans and workshops, increasing engagement with STEM by 40%.
Co-chaired the Student Council and increased the Science State Assessment passing rate by 10%.
I served as Science Camp Director, overseeing operations for the 4-week STEM summer camp and providing students with learning and interactive team activities to help them fulfill their potential for intellectual, emotional, physical, and social growth. I enhanced student skills by 30% through interactive activities and team collaboration.
Bank of AmericaCustomer Relationship Management Manager
Sep. 2010 - Dec. 2014Plano, Texas, United StatesAs Customer Relationship Manager, I was responsible for managing ~400 cases. I worked closely with delinquent homeowners to provide delinquency remediation solutions and alternatives for resolving title or mortgage issues. I also provided support and guidance throughout the entire process.
Some of my key contributions include:
Resolved 95% of escalated issues related to mortgage delinquency.
Mentored new staff in customer service, reducing delinquency by 20%.
Consistently met or exceeded target goals for loss mitigation; enabled 10%+ of assigned customers to retain their homes.
Child and Family Guidance CenterCase Management Specialist
Apr. 2006 - Mar. 2010Dallas-Fort Worth MetroplexBetween 2006 and 2010, I orchestrated case management and training efforts for a challenging customer base with prior criminal offenses and drug addiction issues. I ensured total compliance with treatment plans to minimize recidivism rates.
Some of my key contributions include:
Provided mental health counseling services to children, parents, and caregivers in various settings.
Instructed customers in maintaining healthy lifestyles, rectifying negative behavior, observing changes in social behavior, and enhancing productivity. Designed curricula, instructed psychosocial group sessions for ex-offenders, and provided lectures on topics related to Anger Management, Managing Schizophrenia, and Dual Diagnosis.
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