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Work Background
Royal Caribbean GroupCorporate Senior Manager, F&B Operations and Development, Private Destinations
Jun. 2024Miami, Florida, United States
Royal Caribbean GroupCorporate Senior Manager of Restaurant Operations
Apr. 2023 - Jun. 2024Miami, Florida
Royal Caribbean Cruises Ltd.Corporate Manager of Restaurant Operations
Jul. 2018 - Apr. 2023Miami, Florida
HEI Hotels & ResortsFood And Beverage Director of Hotel Transitions
Apr. 2017 - Apr. 2018TravelingTransition the development of 20+ newly-acquired hotels in the discipline of Food and Beverage within a multi-brand portfolio. Act as an interim Director of Food and Beverage in the absence of one. Responsible for each location until completion of criticial path. Key Achievements:
• Successfully introduced corporate management programs, SOPs, and safety regulations.
• Built relationships with new management team to implement best practices, train staff and leadership.
• Forecasted, executed, and reported on budgets and revenue.
• Identified operational supplies and equipment needs and provided tools to the job.
• Increased productivity and volume by implementing labor tool; leveraged cover counts to significantly reduce labor costs, maximize efficiency, streamline scheduling, and increase guest impact at the right times.
• Drove new business and expanded the client base by creating food/beverage promotions.
Red Restaurant GroupManager/Opening General Manager
Sep. 2015 - Apr. 2017Cleveland, Ohio• Fostered a consistent, exceptional and non-traditional dining experience in 1 of the top 10, multiple award winning Steakhouses in the country
• Retained a staff capable of delivering guest satisfaction to every guest, every time
• Maintained a superior beverage program, created by a Certified Sommelier
• Managed highly regarded $6M culinary expertise to promotion of opening General Manager in new concept within Red Restaurant group: 811 Kitchen, Bar & Lounge • Promoted to manage all aspects within restaurant image of globally influenced modern American Kitchen, Bar & Lounge. The newest addition to Red family of restaurants.
• Controlled overall operation to run efficiently and profitability using style & sophistication • Coordinated diligently to ensure an in depth working knowledge of all facets of day to day functions within both Front of the House, Back of the House and Corporate
• Developed initiatives to build sales and guest/public relations, built relationships with patrons and expanded relationships with high profile clientele • Maintained guest satisfaction by evaluating and auditing all food and beverage offerings, initiating improvements, implementing features and pairings with beverage
• Provided leadership to the restaurant through building relationships, coaching, teaching and mentoring others along with responsible for holding all staff accountable by utilizing company policies and procedures outlined in handbook to develop structure and growth
DoubleTree by HiltonFood and Beverage Director
Sep. 2014 - Sep. 2015cleveland, ohio• Recruited to plan, direct and manage the entire opening of a new restaurant concept to include hiring, ordering, inventory, POS set-up, marketing, and menu development for location inside Doubletree by Hilton in Beachwood with Twin Tier Hospitality
• Responsible for all aspects of financial performance, P&L management, labor tracking, training, marketing and adherence to operating standards put forth by Driftwood Group • Introduced and designed several events to increase revenue, such has; Paint Night, Wine and Canvas, match.com, networking events, wine and beer tastings and cooking demonstrations to bring in local community members and increase awareness about the restaurant • Responsible for a $1M Food and Beverage operation budget that included Restaurant and Room Service revenue as well as an additional $5m in Banquet sales
• Created Private dining room sales and handled servicing from conception to follow up
• Received the Open Table “Diners Choice” award in May 2015
Winegardner & Hammons Hotel Group, LLCRestaurant Manager/Task Force Executive Housekeeper
Mar. 2013 - Sep. 2014greater pittsburgh area• Oversaw the $1.5M Food and Beverage operation including Restaurant, Room Service and a Starbucks located in the lobby with an additional $5.5M in banquet services
• Controlled the ordering and inventory of all beverages, while maintaining rapport with distribution companies
• Conducted training and created schedules in coordination with the hotel business forecasting • Initiated entrance and participation into Pittsburgh Restaurant Week and received “Best Restaurant” award in August 2013
• Hired initially for Restaurant Manager and transitioned to an acting AGM Task force role for Cleveland Marriott East including position of Executive Housekeeper
Locale Cafe & BarGeneral Manager
Jun. 2011 - Mar. 2013Astoria, NY• Oversaw the daily food and beverage operation of a modern Italian concept restaurant along with supervision of Lucas Steakhouse under the same ownership
• Maintained high standards, quality control and health and safety in compliance with Health Department regulations
Norwegian Cruise LineRestaurant Manager
Jun. 2006 - Jun. 2011Miami, FL• Functioned a Multi-Unit Restaurant manager for 21 outlets specializing in the French Bistro and Modern Steak House on board and provided consistent high end customer service
• Supervised and created schedules for 250+ international union employees and monitored overtime for 50+ team members • Started career with NCL has a waitress and was quickly recognized and promoted to an Assistant Restaurant Manager and Restaurant Manager internationally • Received the “Dazzling our Guests” award in June 2009 & November 2010; and the “Extraordinary Manager” award in September 2009
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