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Network Power<100 people
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Geos
Work Background
Enterprise Car SalesArea Manager
Mar. 2022Milford, Connecticut, United States• Executed a comprehensive process/sales management plan to achieve high levels of sales growth by setting clear goals and expectations, monitoring activity and observing behavior, and coaching and developing each employee.
• Manage members of the staff and maintain high level of compliance with internal control of policies and procedures.
• Prospect, interview, hire and onboard new Customer Experience Managers and other members of the team.
• Manage month-end close and reporting, proactively seek out ways to drive additional revenue.
• Risk Management: Identify potential project risks, devise mitigation strategies, and manage any issues that arise.
• Conduct sales calls to help acquire new business and generate additional referrals from current partners.
• Conduct coaching sessions with and performance development meetings with each Customer Experience Manager.
• Inspire team to achieve performance goals.
Enterprise Car SalesCustomer Experience Manager
Feb. 2020 - Feb. 2022Milford, Connecticut, United States• Conduct team sales meetings to recognize performance and identify areas of opportunity.
• Conduct regular performance evaluations, set performance goals, and provide constructive feedback to ensure individual and team growth.
• Foster a positive and inclusive work environment, promoting diversity and equal opportunity.
• Seek to improve job/project performance through self-assessment, skill development, training and goal setting.
• Manage the customer experience to provide a high level of customer service and generate repeat business and referrals.
• Communicate regularly with members of senior leadership to keep them aware of any project progress, customer experiences, employee development and growth opportunities.
• Develop and execute a comprehensive sales management plan to achieve high levels of sales growth.
• Resolve escalated customer issues; review and approve situations outside typical parameters.
• Monitor all touchpoints of customer experience to ensure that customers are moved efficiently. through the sales process, increase close percentage and ensure repeat business.
Enterprise Car SalesSales Consultant
Jan. 2019 - Jan. 2020Elmwood Park, NJ -Twice ranked as a Top Performer in the dealership. -Averaged 12+ deliveries per month over the last 9 months in role.
Enterprise Rent-A-CarFlagship Branch Manager
Oct. 2016 - Dec. 2018Elizabeth, New Jersey· Manage the efforts of Branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service, as well as training by example.
· Use initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems. Some examples include: approving rate deviations, approving extensions of rental tickets without deposits or where customer is delinquent, determining when to retrieve cars if customers are overdue, approving rentals for drivers under 25 and over 70 years of age, approving cash deposit rentals and unusual credit card and rental requests, and approving write-offs. · Develop and maintain Branch operational plan. · Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance. · Prepare effective and timely employee reviews and participate in the review process. · Administer and/or recommend disciplinary action, promotions, transfers and/or other personnel actions. · Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection. · Supervise and train other employees regarding branch receivables. -Aided numerous promotions at various levels. -2 time #1 Branch Manager in the Region. -Triple Crown winner (Above regional average with Sales, Customer Service and Growth) twice.
-24 of 29 months there was at least one person who represented the branch at the Regional Elite Club.
Enterprise Rent-A-CarFlagship Assistant Branch Manager
Apr. 2016 - Sep. 2016Hoboken, New Jersey· Manage vehicle maintenance and repairs, including preventative maintenance, manufacturers' recalls, breakdowns and accident damage. · Manage fleet for rentals. Evaluate fleet mix and utilization. · Manage overall branch operations in absence of and/or request of the Branch Manager.
· Manage the efforts of Branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service, as well as training by example.
-Assisted 3 Management Assistants get promoted to Assistant Branch Managers.
-Won the Customer Service Cup 3 of 4 months in the last Quarter of the fiscal year. -Ranked #1 ABM twice and stayed in the Top 10 each month as ABM.
Enterprise Rent-A-CarManagement Assistant
Feb. 2016 - Mar. 2016Elizabeth, New Jersey-Multiple Elite Club visits for #1 seller in Area Q and Top 5 MT/MA in the region.
-Promoted to Assistant Branch Manager just one month after passing the grill.
Enterprise Rent-A-CarManagement Trainee
Jun. 2015 - Feb. 2016Belleville, New Jersey-Improved satellite branch's Customer Satisfaction score from 76% to 91%.
-Elite Club visit in Sep '15 as a Top 5 MT/MA in region.
-Shaded in the top half of Matrix 7 of 9 months as a MT.
Victoria's SecretOperations and Staffing Supervisor
Aug. 2014 - Jun. 2015Jersey City, New Jersey• Supported the Store Leadership Team in sourcing candidates leveraging social media, outreach tools within the store/mall, and career fairs and events.
• Reviewed applications to verify availability, work history, and other staffing requirements and completes initial screening.
• Coordinated candidate interviewing process with hiring managers.
• Ensured that new hire paperwork is completed to standard and entered into the POS system
• Scheduled associate onboarding activities and follows-up to see that they were completed (e-forms, certifications, etc).
• Supported Sales Leadership Team (SLT) in scheduling monthly performance reviews and tracked completion compliance.
• Worked with selling and merchandising teams to understand each position and key competencies and to build rapport with associates.
• Supported the Store Manager by entering specific components of the weekly schedule involving 60-100 employees.
• Managed all associate engagement and communication materials including store manuals, bulletin boards, and break rooms.
• Reviewed and audited terminated associate files to gain insight on the execution and administration of final pay and termination with reference to state-specific policy.
• Reviewed and maintained associate files to ensure compliance.
• Lead and assisted with processing, replenishment and prioritizing of merchandise receipts in a highly productive manner.
• Ensured visual merchandising strategies and presentation standards were achieved and maintained.
• Assisted in the observation and training of new associates, including role modeling and serving as a shadow partner.
• Understood, adhered to and reinforces brand standards.
Victoria's SecretMerchandise Flow Supervisor
Dec. 2013 - Aug. 2014Jersey City, New Jersey-Lead and assisted with processing, replenishment and prioritizing of merchandise receipts in a highly productive manner.
-Leveraged tools and reports to ensure the sales floor is full and abundant with all styles, colors and sizes represented.
-Lead and executed merchandise flow standards, backroom and understock organization.
-Ensured visual merchandising strategies and presentation standards were achieved and maintained.
-Understood, adhered to and reinforced brand standards.
-Used visual merchandising filters to execute sell down strategies and product placement.
-Supported merchandise assessments and store inventory.
-Assisted in the observation and training of new associates, including role modeling and serving as a shadow partner.
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