Enterprise Rent-A-CarFlagship Branch Manager
Oct. 2016 - Dec. 2018Elizabeth, New Jersey· Manage the efforts of Branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service, as well as training by example.
· Use initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems. Some examples include: approving rate deviations, approving extensions of rental tickets without deposits or where customer is delinquent, determining when to retrieve cars if customers are overdue, approving rentals for drivers under 25 and over 70 years of age, approving cash deposit rentals and unusual credit card and rental requests, and approving write-offs. · Develop and maintain Branch operational plan. · Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance. · Prepare effective and timely employee reviews and participate in the review process. · Administer and/or recommend disciplinary action, promotions, transfers and/or other personnel actions. · Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection. · Supervise and train other employees regarding branch receivables. -Aided numerous promotions at various levels. -2 time #1 Branch Manager in the Region. -Triple Crown winner (Above regional average with Sales, Customer Service and Growth) twice.
-24 of 29 months there was at least one person who represented the branch at the Regional Elite Club.