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Work Background
CIEE Council on International Educational ExchangeProgram Coordinator - CIEE Prague Semester Study Aborad Programs + Internship Programs
Jan. 2022Hlavní město Praha, Česko• A primary point of contact for participants of 3 semester programs, the Summer Global Internship Program, and several customized internship programs • Facilitated positive group dynamics, fostered community-building, and built personal trust with participants
• Oversaw the re-launch of the summer Global Internship program in Prague in 2022, including the rebuilding of internship partners network, pre-placement guidance and advising to students, on-site orientation, and extra-curricular activities
• Designed, promoted, and led weekly non-academic excursions, activities, and get-togethers
• Collaborated with the local Housing and Academics department, Center Director, and the global staff on various aspects of program preparation and delivery
• Participated in a 24-7 "on call" rotation to respond to participant emergencies, and support care of medical, safety, and behavioral issues
• Accompanied students during medical visits and appointments at the Ministry of Interior
• Designed and contributed content to CIEE Prague marketing channels
Leadspicker.comAccount Manager
Jul. 2020 - Dec. 2021Hlavní město Praha, Česká republika• Served as the lead point of contact for ca. 90 B2B customers.
• Ensured the timely and successful delivery of Leadspicker solutions according to customer needs and objectives.
• Oversaw up to 30 client campaigns at a time, while maintaining sharp attention to detail. • Performed cross-selling and upselling; hit 149% target at sales KPI.
• Assisted in the onboarding of account managers.
• Communicated across departments including sales, operations (analysts), and IT/Dev.
• Maintained and updated client information in the CRM software and internal documents (Google Workspace).
CIEE Council on International Educational ExchangeProgram coodinator - Communications, New Media + Journalism Program, Internship Programs
Sep. 2017 - Jun. 2020Hlavní město Praha, Česká republika• Coordinated the internship placement of ca. 300 U.S. undergraduate students in Prague, mainly in marketing and business development.
• Functioned as the professional lead contact for students and internship mentors; regularly provided the students with internship advising.
• Oversaw the development of the CIEE semester internship program and summer Global Internship Program in Prague; implemented the newly-designed AIC customized internship programs in Prague.
• Advised students on career and employability.
• Served as the main point of contact for students on health and safety-related issues.
• Was responsible for the CNMJ study abroad program coordination including pre-departure planning, on-site logistics, and leadership including budgeting.
• Redesigned various CIEE Prague marketing materials, both printed and digital; built an internship-promo website.
• Led the training and supervised the program assistant.
CIEE Council on International Educational ExchangeProgram Assistant - Communications, New Media + Journalism Program, Internship Programs
Jan. 2017 - Sep. 2017Hlavní město Praha, Česká republika• Searched for the new internship opportunities, scheduled, and participated in the company visits. • Assisted with the implementation of the CIEE summer Global Internship program in Prague.
• Assisted with the administration and logistics of the CNMJ program and the internship programs.
• Prepared and led the extra-curricular trips of the CNMJ program students and the summer students. • Covered the student services coordinator position and was in charge of visa-assistance to more than 250 incoming students from April to August 2017.
• Redesigned the student handbooks of all the CIEE Prague study abroad programs.
BridgestoneNational Customer Service Representative
Oct. 2015 - Dec. 2016Hlavní město Praha, Česká republika• Processed orders and claims of Bridgestone B2B customers in Slovakia and the Czech Republic.
• Acted as the first person of contact in the sales processing department for the whole Slovak market and for the Czech agriculture-tire market.
• Processed up to 60 phone calls per day with the customers, sales department, and the warehouse/logistics team.
• Was a member of a team that oversaw the implementation of the new ordering system for the Slovak and Czech market in April – June 2016.
• Trained new customer service representatives.
Forum 2000 FoundationProject Coordinator
Jun. 2014 - Sep. 2015Hlavní město Praha, Česká republika• Conducted about 80 interviews, oversaw the onboarding of new volunteers, and was in charge of the group of more than 100 young people who acted as the assistants to the foreign delegates of the 19th Forum 2000 conference. • Executed Freedom Express project in collaboration with Václav Havel Library in Prague in August 2015; communicated with the partner organizations, participants, and the contractors; oversaw the budgeting of the project.
• Coordinated the organization of eight working breakfasts held during the 18th Forum 2000 and six working breakfasts held during the 19th Forum 2000 Conference. The partner organizations included embassies of France, Germany, the UK, and the U.S. in the Czech Republic.
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