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BLACKBURN'SVice President Operations
Aug. 2022Tarentum, PA
UPMC Children's Hospital of PittsburghSenior Director,
Nov. 2018 - Aug. 2022Pittsburgh, Pennsylvania, United StatesAs a highly qualified senior director, I deliver leadership and direction to improve strategic planning, operational efficiency, and process improvement. With my critical and analytical thinking abilities, I can quickly evaluate the situation and find effective solutions to deal with the challenge, developing and rolling out policy for 18 pediatric subspecialty groups. I proved myself as a top-level professional with demonstrated experience championing innovations and improvements. I identify areas of improvement and implement best practices to optimize clinical and academic programs. My role revolves around overseeing service, quality, and financial operations. Some of my key contributions are...
• Built and maintained collaborative relations with hospital leadership, department/division Chiefs, and administrative leaders to align operations with strategic objectives.
• Lead collaboration with pediatric specialists to double patient experience rating/rankings using Press Ganey standards.
• Ensured seamless running of operations by creating and managing cost effective budgets for 18 clinical/surgical subspecialty groups.
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