Dooly's / Cafe OsmoseGeneral Manager
Aug. 2007 - Nov. 2009Moncton, NBResponsible for all aspects of managing the largest entertainment centre of the type in the province. Oversaw controls, inventory/supplies, accounting, invoices, payments, payroll reports, bank deposits, marketing, communication, member’s relation, ensuring laws, by-laws, policies, and legislation's were respected. Marketing
• Developed marketing campaigns in addition to developing strategic alliances (Molson, Atlantic Lottery Corporation), interacted with Chamber of Commerce members, and collaborated on special events
• Won bid and organized a fully sponsored Provincial tournaments, the largest pool league in NB
• Started the Dooly’s Angel pool team and supported various local charities/sport team fundraisers
Business Development • Engaged a small experienced team, to increase revenues by an average of 18.5% y-o-y in three lines of business and 45% compared to two years prior
• Won bid to become the first ALC-Coasters Entertainment Center in NB
• Expanded revenue generations, brand recognition, and business opportunities Management • Recruited, trained, and led a small and inexperienced team, drastically increased revenues and ventured into new lines of service
• Developed and implemented standardized measures to ensure consistent customer experience and product delivery/presentation, created themes with cultural and international flair
• Mentored managers to be successful upon departure