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Work Background
CVC Web SolutionsProduct Manager
Aug. 2022 - Apr. 2025Germany, Berlin- Lead the end-to-end product lifecycle including product strategy, roadmap development, and execution, resulting in an increase in user engagement and growth in revenue.
- Collaborate cross-functionally with engineering, design, marketing, and sales teams to define product requirements and ensure alignment with business objectives.
- Conduct market research, customer interviews, and competitive analysis to identify opportunities for new features and improvements, enhancing user satisfaction.
- Prioritise product backlog and work closely with the engineering team using Agile methodologies to deliver high-quality product releases on time and within budget.
- Develop and monitor key performance indicators (KPIs) and used data-driven insights to inform decision-making, optimise features, and drive continuous improvement.
- Facilitate go-to-market strategies, including launch planning, user onboarding, and post-launch analysis.
- Present product vision, strategy, and updates to stakeholders and executives, fostering a shared understanding and driving consensus.
MiDigitalLifeProduct Manager | UX designer
May. 2017 - Jun. 2018Cape Town Area, South Africa
TeamworkSOLVEDDirector - LMS development & CSM
Jan. 2017 - Mar. 2024Cape Town Area, South Africa- Managed a portfolio of enterprise clients, driving customer satisfaction, retention, and expansion by delivering tailored onboarding, training, and ongoing support.
- Developed comprehensive Learning Management System (LMS) training materials, including video tutorials, interactive modules, and user guides, resulting in increased user engagement and product adoption.
- Led customer training sessions and workshops to educate users on best practices, product features, and new releases, significantly reducing support ticket volume.
- Collaborated with product, marketing, and support teams to gather customer feedback and insights, driving product improvements and enhancing the overall customer experience.
- Created and implemented customer success plans, KPIs, and health scores to proactively manage and mitigate churn risk.
- Built strong, trust-based relationships with key stakeholders, serving as a strategic advisor to help customers achieve their business objectives and maximize ROI.
- Analyzed customer usage data and trends to identify growth opportunities and upsell potential
PERMISSION COACHING AFRICADirector
Jun. 2016City of Cape Town, Western Cape, South Africaeducator and coach based in Cape Town, South Africa. I work with coupes and individuals to help them overcome difficulties, and improve their connection with their sexuality. I provide virtual and in person workshops, as well as online educational resources.
This Is ProductivityDeployment Consultant
Apr. 2016 - Mar. 2017Cape Town Area, South AfricaDeliver SaaS user training and implementations - virtually or on site - tailoring each approach to best align with partner and client needs. Provide expert product knowledge and consulting support to enhance the customer onboarding experience, ultimately increasing adoption rates and buy in from clients.
Develop collateral, materials and methodologies for clients and consultant team, to facilitate future onboarding, and change management and adoption, for intervals of 3-6months post deployment.
Guide clients in implementing SaaS tools based on discovery interview, use-case analysis, and workflow and process review
Support client team in developing their account including workspace, change management, and roll out
Train users in the platform navigation, terminology and key features.
Develop training materials, and train deployment consultants in new partner software.
Develop collateral for use by clients and consultant team for all partners
Write articles for company magazine upon request
ENMSOperations Director
Feb. 2012 - Jan. 2016Cape Town Area, South AfricaManage the operations processes and practices of the school across all faculty, volunteers and students, developing robust systems for the future management and expansion of various departments. Coordinate across national and international partners in order to facilitate conferences. Work with finance and executive team to develop budget proposals. Develop scalable operational models for successful and sustainable distance learning.
Collaborate to develop and execute marketing strategies
Research and development of online learning models and materials
Collaborate with Executive Directors to develop, and maintain the annual budget
Planning and coordinating annual conference for all students.
Forms Media Independent (Africa) PTY (LTD)E-Procurement: Enablement and Implementation
Feb. 2011 - Mar. 2016western cape, south africaWork with sales executives to set up demonstrations, and subsequent training and onboarding of clients, on to the eProcurement system. Provide back-end data support and administration to ensure correct pricing and stock matrixes for each client's individual basket of goods within the Western Cape region.
Responsible for the initiation and development of the internal staff newspaper circulated monthly across all 9 branches throughout the country. Writing monthly submissions as well as receiving, reviewing and editing submissions from branches
Effectively demonstrate the benefits of utilizing the eProcurement system to clients, and providing all training and collateral needed.
Maintain back-end data for the system and provide client support.
Write, edit and distribute company eNewspaper
Manage personal client sales and requests.
Forms Media Independent Africa (PTY) LTDSales Executive
Sep. 2007 - Feb. 2011Cape Town Area, South AfricaProvide the “TOTAL office solution”, providing stationery, printing, consumables, janitorial and promotional products nationally, through developing long-term relationships with clients in order to effectively create repeat sales revenue each month, with an increasing budget year-on-year. Understand the individual needs of each client, and tailor approach to meet their expectations and facilitate the best sales returns possible.
Have a working knowledge of the full office products range
Develop relationships with suppliers to ensure best service and pricing.
Rhodes UniversityOffice Administrator
Jan. 2006 - May. 2006Managing general office administration, and secretarial duties, and overseeing payments of private tuition to lecturers.
Student/ Staff liaison Oversee security and general maintenance of the Department of music and musicology
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