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Work Background
Royal Caribbean InternationalProduct Owner
Apr. 2022
Royal Caribbean InternationalShipboard Systems Analyst
Dec. 2017 - Apr. 2022Miramar• Handle planning for the Infogenesis POS platform for new ships as well as dry dock • Lead POS RFID Ship conversion, including deployment of new POS terminals as well as new payment devices including contactless payment devices
• Handle interface changes for Infogenesis POS during PMS Conversion projects
• Maintain and support system interfaces such as TPG interface, GHS, Fidelio
• Work with Business Partners to develop user requirements and adjust applications as needed
• Conduct System Integration Testing (SIT), User Acceptance Testing (UAT) of systems for new build ships as well upgrades and dry docks
• Test and certify version updates received from system vendor as well as test and certify new hardware
• Work with Lab team to deploy environments for testing of new applications as well as newer version of existing applications
• Production support of shipboard POS and GHS including duty phone/after- hours support
AgilysysImplementation Specialist
Jul. 2014 - Dec. 2017• Perform Infogenesis POS installation including but not limited to building customer databases, setting up user rules and restrictions, system configuration, Hardware setup, training as well as deployment and live monitoring for clients in various industries including Hotels, Resorts and Casinos. • Coordinate with the client teams to develop processes, procedures, and documentation to enhance our implementation and training services.
• Configure and test system configuration during user acceptance testing phase to maximize efficiency and provide operational consistency.
• Stage and deploy hardware (including tablet, Bluetooth and pin pad devices)
• Ensure interfaces and integration components are scheduled and tested for example POS2PMS interfaces with systems such as Opera, HMS, LMS as well as inventory & procurement management systems like Stratton Warren, Yellow Dog also promotional and tracking programs such as MGT, GHS
• Prepare training materials and conduct training sessions.
• Monitor operations by providing end user assistance once the product line is implemented.
• Provide detailed project documentation upon completion of project to ensure that the customer service team has all relevant information to handle support for client going forward.
Steele Meetings & Events, LLCProject Manager
Sep. 2013 - Jun. 2014Boynton Beach, Fl• Develop request for proposal (RFP) based on client needs • Negotiate and contract group hotel blocks • Update website with rate and room information to allow attendees to make reservations
• Manage room blocks and renegotiate contracts as needed • Worked as liaison between attendees and hotels. • Review event bills for accuracy, and approve payment.
• Travel on-site to meetings and events as needed based on meeting scope.
Magnolia Customer Care Center, LLCContractor
Feb. 2010 - Jun. 2014Service inbound customer service and sales calls for clients in travel, vacation exchange and insurance claims and sales.
Starwood Hotels & Resorts Worldwide, Inc.Sales Reporting Systems Analyst
Jul. 2007 - Feb. 2010• Manage the daily operations of the Reservation department. • Perform duties of the Director of Revenue Management during his absence • Assist Director of Revenue Management with Rate Management and Revenue maximization. • Work with New Market Support for troubleshooting Delphi & MeetingBroker issues; as well as with Galaxy Hotel Systems support on issues with Galaxy Lightspeed PMS software
• Create rates and packages for the resort • Prepare all monthly sales and catering and submitting accurate reports in a timely manner.
Crowne Plaza Oceanfront Singer IslandRevenue Manager
Jan. 2007 - Jul. 2007Riviera Beach, FLManaged the daily operations of the Reservation department. Performed duties of the Director of Revenue Management during his absence Assisted Director of Revenue Management with Rate Management and Revenue maximization. Established procedures to assure that new programs were being implemented. Created rates and packages for the resort Prepared all monthly sales and catering reports, including but not limited to, SMARTS reports, revenue management, booking analysis and incentive calculation reports for individual and team production, submitting accurate reports in a timely manner.; Purchased by Marriot Vacation Club Provide market strategy expertise and leadership to the resort, regional and corporate stakeholders.
Analyze competitive set including price positioning, seasonality, price/value relationship, mix and displacement. Develop and implement a competitive sales strategy for the resort.
Develop short and long-term usage forecasts for the resort (which also include rate forecasting). Implement finalized forecast and consistently monitor actual results to forecast to ensure assumptions are achieved.
Develop business strategy plan.
Provide targeted and timely communications, achievements and challenges to all stakeholders.
Conduct inventory and revenue analysis to make recommendations on best use of inventory and best business processes. Extracts relative data to draw actionable business conclusions.
Research market conditions. Proactively develops and implements rate initiatives and strategies.
Effectively utilize revenue management systems and tools to maximize rates and availability.
Ensure compliance to protect the interests of the resort.
SBA CommunicationsReal Estate Administrator
Aug. 2005 - Dec. 2006Prepare legal documents associated with specific projects such as Ground Leases, Tenant Leases, Amendments and related closing documents
Prepare Closing documents for tower Build to Suit Deals, Easement Agreements, Amendment to ground leases
Organize and retain documentation for all new tower build activity
Ensure that all documents were in order prior to SBA taking final assignment of towers
Reviewed all ground leases and various other documents to ensure that they were in compliance with SBA policy; draft amendments when necessary to add SBA approved language prior to closing
Assisted site acquisition specialists with ground lease negotiations
Negotiated lease terms and language with ground owner's attorney
Consulted with Director of Leasing and SBA legal on issues outside of the scope of my experience
Successfully negotiated with landlords for additional ground space under existing leases
Worked with various departments to ensure that documents were promptly recorded and properly indexed
Ensure that ground owners received payment upon execution of Options and Leases
Assisted with training new associates
Crowne Plaza Oceanfront Singer IslandAssistant Revenue Manager/ Group Coordinator
Jan. 2001 - Aug. 2005Managed the daily operations of the Reservation department.
Trained several; employees on reservation procedures
Worked closely with Sales department and meeting planners to ensure rate and room availability on incoming groups.
Worked with the accounting department to ensure proper billing.
Performed assigned duties of the Revenue Manager during her absence
Assisted Revenue manager with Rate Management and Revenue maximization.
Established procedures to assure that new programs were being implemented.
Built all rates and packages for the resort
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