Starbucks Coffee CompanyStore Manager and MCM
Apr. 2010 - Jan. 2012Westhills IIStore managers are responsible for ensuring that the Starbucks "Service Experience" is consistently provided for all customers, quality store operations are maintained, store partners are led and empowered in a positive manner, and financial contribution is maximized. KEY RESPONSIBILITIES
I. Financial Contribution
Contributes toward store profitability by seeking opportunities to increase sales, managing appropriate inventory and cost of goods control, and control labor costs.
Maintains daily, weekly, and quarterly financial reports.
Maintains final accountability for store operations, partner development, and financial contribution.
Ensures the proper types and amounts of materials, supplies, and merchandise are ordered and stocked. Effectively communicates new product information to partners.
II. Develops Partners
Trains and develops partners to demonstrate all Starbucks customer service standards and operating standards.
Expects and encourages full participation of partners in creating store goals and developing plans.
Determines daily and weekly staffing requirements, recruits, conducts job interviews, makes hiring and termination decisions, schedules and apportions partner work hours, and schedules partner vacations and days off. Resolves partner complaints and concerns, provides ongoing performance feedback, conducts formal performance and salary reviews, and counsels partners when necessary.
Ensures all company policies and store operating standards, and procedures are communicated effectively to partners, and maintained and followed in a consistent manner. Follows guidelines outlines in the Retail Safety and Security Program to create and maintain the safest environment possible for partners and customers.
III. Provides the Starbucks "Service Experience" Consistently for all Customers
Ensures all customers receive the highest quality product and customer service possible.
Ensures store appearance and equipment are maintained in a consistent manner.