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Network Power500+ people
Roles
💸50%
Marketing
🐦50%
Design
🎥50%
Entertainment
Geos
🇷🇸50%
Serbia
🇺🇸50%
United States
Work Background
NORBS - National Organisation for Rare Diseases of SerbiaVP of the Board of Directors
Apr. 2024Belgrade, Serbia
NORBS - National Organisation for Rare Diseases of SerbiaEmeritus Board Member
Mar. 2024 - Apr. 2024Belgrade, Serbia · RemoteNational Rare disease association in Serbia - Umbrella organisation for patient initiatives in Serbia
RivianCSR
Nov. 2023Belgrade, Serbia · On-site
National Association of Porphyrias SerbiaPresident
Mar. 2023Pančevo, Vojvodina, Serbia · Remote
Call CannaOperations Manager
Sep. 2022Chicago, Illinois, United States · Remote
HeroSenior Associate - Pharmacy Operations and Member Experience
Jan. 2021 - Mar. 2023Belgrade, SerbiaTechnical troubleshooting; Monitoring and reporting on user analytics and feedback; Analysis of customer success and management of members' data and record transfer; Monitoring and checking the delivery of drugs on a daily basis in cooperation with the partner pharmaceutical company; Mentoring new agents and reporting and evaluating their progress; Actively participating in conducting PRD documents for automation for B2B and B2C system integrations; Billing and invoicing towards both clients and partner pharmacies;
Quince CreativeProject Manager
May. 2020 - Jun. 2021Varvarin, SerbiaCommunicating directly with clients to produce digital advertising assets that require our in-house teams to deliver quality and quantity content.
Responsible for the process and completion of multiple design & animation projects simultaneously, managing the in- and output of the Design, Illustration, and Animation.
Working closely together with international production teams to make sure pixels are pushed to perfection, and that the work meets the client’s strategy, brand, and creative goals, as well as our own quality standards.
Scoping and quoting projects, working with senior artists and department leads to propose timelines and ballparks.
Rhino Digital Media, Inc.Virtual Assistant, OPS
Oct. 2019 - Oct. 2020Dover, Delaware, United StatesContacting customers to resolve shipping claims and billing issues.
Handling daily tasks in a fast-paced environment.
Cooperating and supporting multiple managers with their roles.
Optimizing and editing media files (graphics and videos.
Conducting QA for landing pages,
Creating automation and implementing tools (Zapier, Asana, PlusThis, Stripe,
SendOwl)
Sterling Black CarCustomer Service Representative
May. 2019 - May. 2020San Juan Capistrano, California, United StatesMaintenance of customer accounts by recording account information, processing
adjustment on financial statements, the recommendation of potential products or
services by collecting customer information and analyzing their needs .
Preparing products, service and offers to clients.
Handling complaints, finding and providing appropriate and on-time solutions.
Resolving customer complaints via email, phone, and social media platforms
DynaMD Workers Compensation ClaimsAccount Rep in Workers Compensation claims
Sep. 2018 - Mar. 2019Dallas, Texas, United StatesContacting providers to resolve healthcare insurance and benefits claims and billing
issues.
Resolving customers complaints and handled difficult callers with patience and
professionalism.
Cooperating with different law offices and clinics for exchange of data on the highly
secured level.
Negotiations with attorneys and payers on claims to make sure claims get paid at a
reasonable and fair rate.
Tracking payments for clients and resolving unpaid bills.
Z.U. Zelena Apoteka DavidovacPharmacist
Jan. 2018 - May. 2019Belgrade, SerbiaAdvise customers and patients about medicines (homeopathy, ayurveda and allopathic medicines)
Pharmacy SrbotradePharmacist
Sep. 2016 - Dec. 2018Belgrade, SerbiaSales in the pharmaceutical industry
Viva B Plus Pharmacy ChainPharmacist
Jan. 2012 - Aug. 2016Pančevo, Vojvodina, SerbiaSupervise the medicines supply chain and ensure pharmacy premises and systems are fit for purpose. Advise customers about safe and effective medicines use, and safe and secure supply of medicines. Respond to patients' symptoms and advise on medicines for sale in pharmacies.
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