Mzukisi Soci - Data Analyst, Application Support Analyst, Absa Group

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Network Power<100 people

Roles

🔥100%

Startup Founder

✨100%

Business Owner

🧑‍💼100%

C-level Executive

Geos

🇦🇪100%

United Arab Emirates

Work Background

Absa GroupMarket Abuse Analyst

Jan. 2019South Africa• Conducting communication surveillance: Monitoring and analyzing electronic communications (e.g., emails, chat messages) to identify potential compliance violations and suspicious activities. • Trade surveillance: Monitoring and analyzing trading activities to detect and prevent market abuse, insider trading, and other regulatory violations. • Planning and implementing RPA projects: Identifying opportunities for automation in compliance-related processes and overseeing the implementation of RPA solutions. • Creating and maintaining compliance reports: Preparing regular reports on compliance activities, violations, and remediation efforts. • Training and educating staff: Conducting training sessions to raise awareness about compliance policies, procedures, and the use of RPA tools. • Investigating compliance incidents: Conducting thorough investigations into potential compliance breaches and reporting findings to senior management and relevant authorities.

Absa GroupJunior Software Developer

Jan. 2016 - Dec. 2018• Prepare and maintain the Dev and UAT environments, ensuring they are up-to-date and in sync with the latest code and data. • Restore production application and database instances to the Dev and UAT environments to support application testing and data-related tasks. • Collaborate with development and testing teams to plan and execute changes from UAT SIT to the live Production environment. • Assist in implementing version upgrades for applications and systems, following best practices and minimizing downtime. • Develop and implement ETL automations to streamline data workflows and improve data integrity across environments. • Conduct system health checks on the Production environment at the beginning of each day, ensuring optimal performance and identifying potential issues. • Collaborate with senior developers and system administrators to optimize environment setup and maintenance processes. • Document environment-related procedures and maintain up-to-date documentation for the team's reference.

Absa GroupApplication Support Analyst

Jan. 2013 - Dec. 2015• Conduct routine health checks on the Production environment to identify potential issues and proactively address them. • Manage the deployment of changes to the Production and UAT environments, ensuring proper testing and validation before release. • Perform post-implementation testing to verify the successful rollout of changes and troubleshoot any issues that may arise. • Log and investigate incidents related to production issues, diagnosing root causes and implementing necessary resolutions. • Assist users in effectively managing production issues, providing timely and comprehensive support to minimize downtime. • Escalate complex or unresolved issues to developers and third-party vendor support, ensuring prompt attention and resolution. • Participate in documenting standard operating procedures and disaster recovery plans to maintain operational resilience. • Actively engage with stakeholders to understand their requirements, address concerns, and maintain strong relationships. • Collaborate with cross-functional teams, including developers and system administrators, to implement improvements and optimize application performance.

Absa GroupService Desk Agent

Jan. 2011 - Dec. 2012• Conduct routine health checks on the Production environment to identify potential issues and proactively address them. • Manage the deployment of changes to the Production and UAT environments, ensuring proper testing and validation before release. • Perform post-implementation testing to verify the successful rollout of changes and troubleshoot any issues that may arise. • Log and investigate incidents related to production issues, diagnosing root causes and implementing necessary resolutions. • Assist users in effectively managing production issues, providing timely and comprehensive support to minimize downtime. • Escalate complex or unresolved issues to developers and third-party vendor support, ensuring prompt attention and resolution. • Participate in documenting standard operating procedures and disaster recovery plans to maintain operational resilience. • Actively engage with stakeholders to understand their requirements, address concerns, and maintain strong relationships. • Collaborate with cross-functional teams, including developers and system administrators, to implement improvements and optimize application performance.