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Work Background
VMwareProduct Manager | Customer Experience and Success
Mar. 2022Sofia, Bulgaria · HybridProduct Manager | Digital Experience | Customer Experience and Success(CXS)
- Developing internal tools to empower Professional Services and Customer Success teams.
- Collaborate with senior stakeholders to set business goals and success metrics
Shutterfly, Inc.Product Manager | Monetization & eCommerce Experience
Oct. 2019 - Mar. 2022San Francisco Bay AreaProduct Manager Contractor for Shutterfly under ScaleFocus
• Lead Bloomreach CMS integration for the e-Commerce platform
• Roadmap planning; • Product ownership for project execution and delivery; • Define features and break down to smaller tasks for the technical teams; • Define and monitor success metrics pre- and post-product launch; • Product lead for Agile teams
ScaleFocusProduct Manager
Oct. 2019 - Mar. 2022Contractor for Shutterfly
Huawei TechnologiesFront Office Radio Access Network (RAN) Engineer
Mar. 2017 - Aug. 2019Copenhagen Area, Capital Region, Denmark• Interfacing Customer Care department and responsible for technical troubleshooting
• Real-time mobile RAN - 2G, 3G-UMTS, 4G-LTE network and infrastructure operation monitoring.
• SLA responsible throughout the entire customer initiated TT lifecycle until a final resolution is found. Huawei is a leading global information and communications technology (ICT) solutions provider.
Huawei offers products and solutions to telecom operators, enterprises and consumers, and is currently leading the roll-out of 4G networks in Denmark.
Softologic.dkCo-Founder and Project Lead
Jan. 2016 - Dec. 2021Copenhagen Area, Denmark• Lead business relationships and strategic partnerships.
• Own and manage the company’s business and IT projects, tasks, and activities from initiation to closure.
• Initiate and improve internal business processes and methodology
• Fiscal Responsibility
• Technology and Business Analytics Softologic is Web and Mobile Apps development house based in Copenhagen. We guide and advise small business and startups on good IT strategy in embedding new IT technologies.
Aalborg UniversityResearcher | eWALL Project, European Comission-FP7
Mar. 2014 - Oct. 2016Ålborg Area, Denmark• Scientific Researcher and Technical Executive Engineer.
• Part of the Project Coordinator's team, working in close collaboration with the Technical Manager for the eWALL Project.
• Prepare, drive and document user pilots.
• Develop and build a prototype for IoT driven Ambient Environment Sensor node.
• Researching new technologies for addressing complex technology and business objectives The project is led and Coordinated by the Center for Teleinfrastructur(CTIF) at Aalborg University(AAU) with a total of 13 international partners and budget of 8.8M € for a period of 3 years. eWall developed an interactive electronic wall that can help elderly to enjoy greater independence and increased quality of life at home.
BlizooIP Network Support Expert, 2nd level.
Aug. 2010 - Aug. 2012Bulgaria• As a 2nd Level Expert, I took part in innovative projects for implementation of new IP monitoring software and improving the service level KPIs of the company;
• Involved projects for training and education of the new employees;
• Participated in company's committee for improving the customer's and employees’ satisfaction and giving regular feedback of all the changes.
• Monthly I was assessed between 98% to 100% for ‘Complex Quality of Work Score’ and received the reward for designated top performers. Blizoo Media and Broadband was the largest broadband telecommunication operator in Bulgaria.
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