Mihail Mihaylov

Product Manager @Firescape Partners

ScrumKanbanMVPProject ManagerE-commerceProduct ConsultantFounderProduct Manager✨ Business Owner✔️ IT🔥 Startup Founder

As a highly motivated and engaged professional, I possess a solid ability to establish and maintain positive relationships with individuals from diverse nationalities and cultural backgrounds. I'm experienced in the IT industry, with a focus on developing cutting-edge digital products and digital experiences. My profile crosses multiple domains of expertise and interests which, among others, are : • Product Management and Ownership – from ideation to delivery; • Translation of business and user needs to technical requirements, prioritization of features and trade-offs, and product feature specifications. • Agile Project Management - SAFe, Scrum and Kanban frameworks and tools. As a Product Manager, I successfully led the development and launch of several innovative products, resulting in a significant increase in adoption, user satisfaction and revenue. I have implemented effective product strategies that improved efficiency and productivity. I also excelled in fostering cross-functional collaborations, which led to a more integrated approach in product development and marketing creating products that meet market needs and customer expectation.

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Work Background

VMwareProduct Manager | Customer Experience and Success

Feb. 2022Sofia, Bulgaria · HybridProduct Manager | Digital Experience | Customer Experience and Success(CXS) - Developing internal tools to empower Professional Services and Customer Success teams. - Collaborate with senior stakeholders to set business goals and success metrics

Shutterfly, Inc.Product Manager | Monetization & eCommerce Experience

Oct. 2019 - Feb. 2022San Francisco Bay AreaProduct Manager Contractor for Shutterfly under ScaleFocus • Lead Bloomreach CMS integration for the e-Commerce platform • Roadmap planning; • Product ownership for project execution and delivery; • Define features and break down to smaller tasks for the technical teams; • Define and monitor success metrics pre- and post-product launch; • Product lead for Agile teams

ScaleFocusProduct Manager

Oct. 2019 - Feb. 2022Contractor for Shutterfly

Huawei TechnologiesFront Office Radio Access Network (RAN) Engineer

Feb. 2017 - Aug. 2019Copenhagen Area, Capital Region, Denmark• Interfacing Customer Care department and responsible for technical troubleshooting • Real-time mobile RAN - 2G, 3G-UMTS, 4G-LTE network and infrastructure operation monitoring. • SLA responsible throughout the entire customer initiated TT lifecycle until a final resolution is found. Huawei is a leading global information and communications technology (ICT) solutions provider. Huawei offers products and solutions to telecom operators, enterprises and consumers, and is currently leading the roll-out of 4G networks in Denmark.

Softologic.dkCo-Founder and Project Lead

Jan. 2016 - Dec. 2021Copenhagen Area, Denmark• Lead business relationships and strategic partnerships. • Own and manage the company’s business and IT projects, tasks, and activities from initiation to closure. • Initiate and improve internal business processes and methodology • Fiscal Responsibility • Technology and Business Analytics Softologic is Web and Mobile Apps development house based in Copenhagen. We guide and advise small business and startups on good IT strategy in embedding new IT technologies.

Aalborg UniversityResearcher | eWALL Project, European Comission-FP7

Mar. 2014 - Oct. 2016Ålborg Area, Denmark• Scientific Researcher and Technical Executive Engineer. • Part of the Project Coordinator's team, working in close collaboration with the Technical Manager for the eWALL Project. • Prepare, drive and document user pilots. • Develop and build a prototype for IoT driven Ambient Environment Sensor node. • Researching new technologies for addressing complex technology and business objectives The project is led and Coordinated by the Center for Teleinfrastructur(CTIF) at Aalborg University(AAU) with a total of 13 international partners and budget of 8.8M € for a period of 3 years. eWall developed an interactive electronic wall that can help elderly to enjoy greater independence and increased quality of life at home.

BlizooIP Network Support Expert, 2nd level.

Aug. 2010 - Aug. 2012Bulgaria• As a 2nd Level Expert, I took part in innovative projects for implementation of new IP monitoring software and improving the service level KPIs of the company; • Involved projects for training and education of the new employees; • Participated in company's committee for improving the customer's and employees’ satisfaction and giving regular feedback of all the changes. • Monthly I was assessed between 98% to 100% for ‘Complex Quality of Work Score’ and received the reward for designated top performers. Blizoo Media and Broadband was the largest broadband telecommunication operator in Bulgaria.