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Work Background
Rockwell AutomationSenior Manager, Global Network Operations
Jul. 2021Grand Rapids, Michigan, United States• Lead global network infrastructure engineering teams supporting 330+ manufacturing, engineering, and corporate sites worldwide.
• Own strategic vendor and infrastructure partner relationships with network, telecommunications, and OEM providers, serving as escalation point for technical, commercial, delivery, and roadmap alignment issues.
• Drive global architecture standards and long-range infrastructure roadmaps aligned to growth initiatives, platform scalability, deployment requirements, and cybersecurity policies.
• Design/engineer latency-sensitive, high-availability network architectures and secure data flows required for advanced analytics, automation, and other workloads.
• Ensure infrastructure platforms meet enterprise security, resiliency, and performance expectations in regulated, mission-critical environments.
The Shyft GroupInformation Technology Operations Manager
Oct. 2019 - Jun. 2021Charlotte, Michigan• Directed infrastructure and operations across 14 North American manufacturing facilities.
• Managed manufacturer, vendor and systems integrator relationships supporting telecommunications, network, server, voice, and security platforms.
• Led modernization and separation initiatives while maintaining production uptime in high-availability engineering and manufacturing environments.
The Iserv CompanyConsultant
Oct. 2019 - Nov. 2019Grand Rapids, Michigan
The Iserv CompanyDirector of Operations
Jun. 2016 - Oct. 2019Greater Grand Rapids, Michigan Area• Led a regional ISP, voice infrastructure and cloud services provider with full P&L responsibility to parent company across sales, engineering, operations, and finance.
• Designed, launched, and commercialized a public cloud platform hosted in a Tier IV enterprise data center, supporting compute and network-intensive workloads, partner-integrated solutions, and driving 33% year-over-year growth and $1M+ in recurring revenue.
• Negotiated and managed executive-level relationships with infrastructure, data center, hardware OEM, ISV, and telecom partners to deliver scalable cloud, edge, and connectivity services.
• Collaborated with customers, partner engineering teams, and sales organizations on solution architecture, technical integrations, capacity planning, and performance requirements for data-driven and adjacent applications.
• Aligned pre-sales, solution architecture, pricing, and delivery teams to support customer adoption and partner-enabled growth.
City of Grand Rapids, MIIT Manager
Jan. 2008 - Jun. 2016• Led all municipal IT infrastructure and telecommunications.
• Managed $6M+ annual IT budget and long-range technology planning.
• Consolidated data centers and strengthened disaster recovery capabilities.
Northrop GrummanNetwork Manager on City of Grand Rapids Contact
Apr. 2007 - Dec. 2008Greater Grand Rapids, Michigan Area
Defense Logistics AgencySite Lead
Oct. 2005 - Apr. 2007Battle Creek, MI and Columbus, OH
Secant TechnologiesConsultant
Jan. 2004 - Dec. 2005Kalamazoo, Michigan Area
The UPS StoreExecutive Director, Network Operations
Jan. 2001 - Oct. 2002Greater San Diego Area• Led enterprise network operations, data center services, corporate help desk, and franchise third-level support functions supporting a 24x7x365 global franchise environment.
• Owned a $7M annual operating budget and $4.5M capital budget, managing all corporate network and computing assets.
• Delivered significant cost discipline, finishing FY2001 24% under budget and FY2002 17% under budget while maintaining service quality and availability.
• Directed infrastructure projects exceeding $5M in scope, overseeing planning, execution, and vendor coordination.
• Supported 325 corporate users, 200 servers, and connectivity for 3,400 franchise locations nationwide.
• Architected and led the migration from a satellite-based WAN to a VPN architecture, converting 2,583 locations in under nine months and reducing network operating costs by $7M annually. Managed the vendor relationships to provide the required hardware at desired budget amounts. Managed the franchisee relationships to assist their telecommunications procurements.
• Partnered with Quality Assurance and Software Development teams on infrastructure and platform changes supporting franchise systems.
• Planned and executed network and telecommunications infrastructure for the 2002 UPS / MBE Franchise Conference.
• Designed and implemented a corporate site management system that reduced end-user wait times and improved service responsiveness.
Applied Digital AccessManager, Systems Test
Jan. 1999 - Dec. 2000Greater San Diego Area
CMI Competitive Solutions, IncTechnical Services Manager
Jan. 1998 - Dec. 1999Greater Grand Rapids, Michigan Area
FIRST OF AMERICA BANK CORPNetwork Planning Analyst
Aug. 1992 - Jun. 1998Coordinated with bank representatives to ensure their IT systems were functioning as desired
Managed improvements/additions to First of America's Wide Area and Branch Networks
Designed a network for the 36 branch Florida bank acquisition within 15 days
Managed the cutover of 55 locations to Frame Relay from Multi-drop Analog to improve performance
Managed the roll out of a remote sales platform with 350 laptops, and 45 desktops
Managed many projects with budgets over $250,000
Designed, coordinated and implemented a project for a state main office with 300 persons
Created install documentation, managed project lists, and updated issues logs
Followed up on project lists and issues logs to ensure a high level of customer satisfaction
Marine Corps RecruitingSGT
Jan. 1986 - Dec. 1992
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