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Work Background
Bridgestone South Africa (Pty) LtdTravel Coordinator
Feb. 2018• Arrange and co-ordinate all the travel related requirements and visa application for the head office staff. Accountable for coordinating the Global Travel & Expense teams ensuring accurate and timely processing of all service requests within the required SLA.
• Coordinate and coach a global team to be passionate about providing a superior customer service
• Build and develop relationships within a complex business environment across various stakeholder levels across multiple geographies
• Develop procedures, processes and guidelines to ensure compliance and standardization of the Travel & Expense service across the three regions are harmonized and provided consistently to all stakeholders globally
• Develop and maintain level 4 and 5 process documentation for the Travel & Expense service line.
• Ensure all teams are right sized to deliver operational excellence and individual development/training plans are actioned on an annual basis
• Accountable for all Concur user permissions ensuring all Concur Administrators have the correct permission level requirements in line with GDPR requirements
• Drive Concur systems compliance and standardization across all Business Units and Group Functions (monitoring authority over travel requests and expense spend) ensuring align with relevant Group Travel and Expense policies.
• Establish a quality assurance/audit standard to continuously perform expense spend audits. Accountable for follow up with the client to ensure responses are received to recommendations made.
• Drive strong business relationships adding value through optimal customer service, improved processing efficiency, ensure the evolving business needs are met and continuous improvement is the core focus
• Overall administration related to the Company Credit Cards /Expense reimbursements and staff accounts to ensure that all expenses are in line with policies.
Negotiate rates with suppliers where applicable.
Update Travel policy and negotiate rates with hotels.
Aspen Logistics ServicesSecretary
Mar. 2015 - Jan. 2018Germiston• Responsible for managing the front reception desk and switchboard
• Answering and screening inbound telephone calls
• Transferring calls to the relevant extension or department
• Taking and relaying accurate messages when required
• Compiling documentation as required
• Typing letters and memoranda
• Booking courier services when required
• Managing the parcel receiving and dispatch register
• Attending to caller queries and requests when possible
• Ensuring the reception area remains neat and presentable. • Booking Board rooms and preparing meeting packs
• Preparing documents for presentations as well as PowerPoint slideshow.
• Welcoming visitors and clients to the premises
• Offering refreshments to visitors and clients
• Compiling documentation as required
• Typing letters and memoranda
• Booking courier services when required
• Managing the parcel receiving and dispatch register
• Providing support to other departments as required
• Assigning duties to the company Messenger
• Receiving and relaying fax messages
• Maintaining the general filing system
• Making preparations for meetings and conference calls
• Booking travel and accommodation
• Processing expense claims
• Liaising with car rental companies for travel bookings
• Managing stationery and office inventory
• Ordering stationery and consumables when required
• Maintaining an up-to-date telephone list
• Taking and typing minutes of meetings
• Managing the Managing Director's diary
• Scheduling appointments and events
• Capturing data onto the system and reconciling the MD’s slips
• Assisting with diesel orders and E-toll slips
• Attending to ad-hoc tasks and requests
• Assisting with invoicing and statements
Nimble Group (Pty) LtdReceptionist/Office assistant
Feb. 2012 - Feb. 2015Sandton• • Responsible for managing the front reception desk
• Answering and screening inbound telephone calls
• Transferring calls to the correct extensions or departments*
• Arranging appointments on behalf of staff
• Planning meetings and conference calls
• Typing letters and memoranda
• Taking and relaying accurate messages
• Ensuring the telephone list remains up to date
• Updating monthly statistical reports
• Taking and typing minutes of meetings
• Receiving and relaying fax messages
• Attending to caller enquiries and requests
• Welcoming and directing visitors
• Assisting the Director in presentations when required
• Arranging refreshments for visitors
• Ensuring the reception area remains neat and tidy
• Creating and binding documents
• Booking Board rooms
• Responsible for diary management functions
• Making travel arrangements
• Sorting mail
• Arranging courier services
• Monitoring the delivery of parcels
• Managing the parcel register
• Managing and ordering office supplies
Ipsos South AfricaTelephone Interviewer
Sep. 2010 - Sep. 2011Randburg• Conducting Market Research Surveys • Calling people from South Africa, Australia, United Kingdom
• Client satisfactory studies
• Making outbound calls
• Conducting telephonic market research
• Interviewing customers to determine their perception of brands*
• Working on campaigns for:
o DStv
o Mediclinic
o Volvo, etc.
• Capturing data onto the system
• Assessing customer satisfaction
• Data capturing
• Outbound research telephonically
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