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Work Background
FRAYTStrategic Account Executive - Partnerships
May. 2023Dallas, Texas, United StatesFRAYT is a last-mile and on-demand delivery company that offers businesses professional, reliable on-demand shipping through an intuitive web platform, API, and mobile app. With over 15,000 drivers in over 50 markets across the United States, FRAYT enables businesses and retailers to offer same-day, last-mile delivery to their customers
FlexportSenior Enterprise Account Manager
Dec. 2021 - Feb. 2023Dallas, Texas, United States
PromoRepublicEnterprise Account Executive & U.S. Market Strategist
Jan. 2021 - Dec. 2021
SOLVEFounder
Aug. 2020 - Dec. 2022Dallas-Fort Worth MetroplexVirtual Shopping & Delivery Impact Ventures Spring 2021 Accelerator Cohort
BirdEyeEnterprise BDR Team Lead
Jan. 2019 - Jan. 2021Dallas/Fort Worth AreaBirdEye is the leading customer experience and business reputation platform that allows businesses to turn their customers into a powerful marketing engine using insights from customer feedback across review sites, social channels, and surveys. Happy customers are the most powerful and untapped source of revenue. Customer experience drives ratings. Ratings drive revenue. The BirdEye platform gives businesses complete control of both, to hardwire every business decision around the customer and scale revenue and growth. Say hello to customer-driven marketing. BirdEye is a comprehensive platform that turns feedback into insights, insights into action, and customer happiness into revenue.
AmazonArea Manager II & Transportation SME
Jul. 2017 - Dec. 2018Dallas/Fort Worth Area
AmazonArea Manager
Apr. 2016 - Jun. 2017Dallas/Fort Worth Area• Creates and executes start of shift objectives and provides data results for upcoming shifts
• Meets daily objectives by enhancing internal morale and removing productivity barriers for up to 100 associates
• Leads associates to achieve productivity rates as high as 140% to goal
• Facilitates daily stand ups informing associates of work flow, announcements, awards, and opportunities
• Implements both Amazon safety and OSHA compliance protocols to ensure a safe work environment for all associates
• Conducts daily floor safety inspections, equipment safety inspections, 5S audits, and various quality control audits
• Partners with Area Managers to balance labor and maintain flow of work
• Manages and evaluates critical pull times to meet daily and weekly volume quotas for the entire fulfillment center
• Review work forecasts to examine productivity needs up to 21 days in advance to ensure quality customer experience
• Teaches new and cross-trained employees new task methods in a safe, effective and quality-driven manner
• Directly responsible for maintaining productivity measurements and providing feedback to all associates on a daily basis
• Interacts with associates to define personal goals and improvements, and relay area-related issues and suggestions
AmazonOperations Leader
Jan. 2016 - Apr. 2016Baltimore, MarylandLead and developed a team of Amazon Associates Communicated policies to Associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed Developed performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality Supported all safety programs and OSHA compliance to ensure a safe work environment for all Associates Ensured procedures are followed for building security and product loss prevention Created, managed and supported recognition and communication programs Partnered with the management team to establish and maintain quality control standards
Matson LogisticsOperations Intern
May. 2015 - Aug. 2015Pooler,Georgia Responsible for managerial tasks regarding warehouse processes
Assisted in management of warehouse inventory exceeding 750,000 items/ RFID Scanner use
Evaluated audit warehouse processes from receipt of goods through product shipment
Operation of forklift equipment
Captured and reported daily /weekly metrics relating to inbound freight, production and outbound deliveries
DMC AtlantaAccount Sales
May. 2014 - Aug. 2014Atlanta, Georgia Acquired quality customers for our Fortune 500 clients/managed 35 customer accounts
Carried out marketing tactics and promotional items in order to increase sales by 40 percent
Created brand awareness to client’s target audience
Developed and enhanced sales skills
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