Mercy Santoro

Professional Consultant @The Santoro

Customer ServiceOperationsChief Customer Officer (CCO)Customer Success ManagerC-level ExecutiveConsultingEducationCOOProfessor🧨 Consulting🧮 EducationLecturerSoft Skills TrainerEngagement Manager

The Santoro Group provides a wide range of services to non-profits, schools, and government organizations to achieve your goals. Mercy heads up the Group and has nearly 30 years combined experience in municipal and County government, school district and local government executive leadership roles. Mercy works with other consultants as needed based on project type, who are experienced and dedicated to meeting client needs efficiently, effectively and most importantly, empathetically. We believe in building strong local government/school/community relationships and providing personalized solutions to unique organizational needs. We use a participatory approach to gathering diverse sources of data to inform recommendations. From appreciative inquiry summits, world cafes, vision boards, we create accessible and unique methods to carryout qualitative methods for local government research that uplifts everyone's voice. The Group's affirmative approach to engagement, meeting design, training, team building, and research have led to award winning programs, cross-governmental/community partnerships, and high performing teams and coalitions.

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