Natalie Disque

Sr Project Manager @Northern Virginia Communuty College

MarketingEducationITConsultingCopywriterProfessorProject ManagerContent ManagerEngagement Manager

Education is the foundation of professional competence. I have my Ph.D. in Management, my Masters in Information Systems, and my Bachelors in Business Administration. I have my PMP certification and over 15 years of experience in Program and Project Management for projects with budgets over $8M. I have managed 15-30 projects simultaneously using Waterfall, Agile, and scrum. I lead teams through strategic planning and approaches for improving efficiency via cloud computing. I have been the single point of contact between business stakeholders and technical resources, managing expectations and ensuring that IT solutions are delivering the required services and solutions within the projects timeline. I love to apply gap analysis to projects, aligning a strategy that will improve efficiency. But I am more than just a resume - I am a curious soul who naturally looks at situations and wants to know the process behind them, assessing and escalating risks as needed. I am a relatable communicator who is confident enough to present to C-level executives while also breaking down task lists to minute details for developers. I am highly organized and known as the "follow-up queen," where things do not slip on my watch. I love working with others to accomplish the same goal - project success! If I have piqued your interest, let's chat via Skype or Zoom! I am available to begin almost immediately. I am flexible to work within your time zone. Shoot me an email and let me know when you are available to discuss the project further. I look forward to hearing from you soon. Natalie Disque, PhD, PMP

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Work Background

Northern Virginia Community CollegeSenior Program Manager (part time)

Jul. 2022Virginia, United States · Remote• Spearhead the development of comprehensive security policies, standards, and procedures, leveraging a profound understanding of security operations, encompassing threat management, incident response, and vulnerability management. • Implemented metrics reporting initiatives, conducting insightful assessments of internal phishing campaigns to enhance user awareness and fortify organizational defenses. • Direct the successful execution of projects within the professional services group, guiding them through the entire lifecycle from initial concept to final delivery, ensuring alignment with established security standards. • Coordinate the schedules of both internal and external resources, aligning with the demands of IT Security projects, and strictly adhering to the organizational Project Management Office (PMO) framework. • Assume a leadership role in customer-facing project meetings, fostering effective communication and collaboration throughout the project lifecycle, ensuring client satisfaction and project success. • Collaborate closely with clients and vendors, actively capturing and formalizing requirements, establishing priorities, and crafting detailed project timelines to meet security objectives. • Maintain vigilant oversight to ensure strict adherence to project schedules, meeting established deadlines and financial parameters, with a strong emphasis on maintaining the highest security standards. • Generate detailed and informative status reports on a weekly and quarterly basis for stakeholders, providing clear insights into the progress and success of IT Security projects. • Analyze discrepancies in project performance, taking proactive measures to rectify deviations and ensuring projects stay on course, promoting efficiency and effectiveness in security initiatives.

The Estée Lauder Companies Inc.IT Project Manager

Aug. 2021 - Mar. 2022• Led Estee Lauder's Agile Center of Excellence online global presence, advancing agile practices within departmental operating models and progressing value streams. • Directed the execution of retail business and IT strategies established by leadership in a matrix environment, ensuring alignment with organizational goals. • Managed all aspects of multiple cross-functional and departmental Enterprise PMO projects in a large global corporation, removing barriers to ensure project success. • Managed communication to internal and external resources, supporting business and technical needs on project status, potential roadblocks, and influencing others on suggested resolutions to mitigate concerns. • Coordinated project meetings, testing, and delivery, directly impacting global functions within the Estee Lauder Companies (ELC). • Managed a vendor upgrade project for the content management system (CMS) used in the Global Communications website, ensuring successful implementation. • Promoted strategic agile direction and transformations in partnership with organizational leaders, providing education, guidance, and recommendations on DevOps practices and implementation planning. • Provided timely and transparent communications on project status, risks, and issues, ensuring stakeholders are informed and engaged throughout the project lifecycle.

Godfrey SystemsProject Manager

Sep. 2014 - Dec. 2015remote• Served as the Scrum Master for the development of several Canadian health internet websites for Johnson and Johnson, including (www.bandaid.ca, www.benylin.ca, www.motrin.ca, www.nicoderm.ca, www.pepcid.ca, http://www.polysporin.ca/cold-sore, www.visine.ca). • Conducted website demos for Project Managers and senior leaders at corporate headquarters, facilitating comprehensive reviews and feedback sessions. • Reviewed and gathered project requirements, created tasks, and developed timelines for developers, ensuring alignment with project objectives. • Managed the progress of development, utilizing JIRA to track all project activities. Provided weekly status reports to keep stakeholders informed and engaged. • Organized and maintained SharePoint folders containing essential project files, ensuring accessibility and efficient documentation management.

Wells FargoSenior Technical Program/Project Manager

Jul. 2014 - Aug. 2023Remote• Collaborated closely with strategic business partners to enhance decision-making, leveraging Business Intelligence (BI) for Intranet and Internet clients. Conducted penetration testing to address security vulnerabilities before deploying application security products. • Championed the adoption of Agile, Scrum, and Iterative development methodologies, utilizing project management tools like Confluence and Jira. Employed Pak2000 and ServiceNow for streamlined change management. • Utilized SharePoint and G Suite tools for effective data governance, management, and retention efforts within IT projects. • Fulfilled the role of an internal consultant within cybersecurity and business groups, focusing on identity and access management. Evaluated processes and presented innovative security solutions to enhance UX while minimizing risk. • Orchestrated the execution of enterprise-level cybersecurity endeavors, including CA Site Minder, PING, Azure AD, and Cloud Foundry. Implemented robust authentication measures such as SSO and MFA. • Led the migration of various cybersecurity projects through the Change Advisory Board (CAB) approval process, ensuring successful deployment to production environments. Conducted regression testing to maintain system functionalities without regressions in security or performance. • Built and nurtured relationships with clients, vendors, and stakeholders. Managed communication to internal and external resources, aligning business and technical requirements, and addressing project updates and roadblocks. • Employed Kanban for transparent visual updates on project statuses and MS Project for meticulous organization of project resources and timelines. • Demonstrated expertise in various project methodologies (Agile, Scrum, Waterfall), developing project plans, leading calls, and effectively tracking and mitigating risks. • Implemented Organizational Change Management and Adoption strategies effectively.

Bank of AmericaSenior Technical Business Analyst - Service Delivery

Aug. 2011 - Jul. 2014Remote• Collaborated with the PMO to determine the most suitable technical approach, defining accurate solutions and establishing high-level requirements. Identified metrics and performance goals for systems in alignment with project objectives. • Led requirements analysis and verification meetings, ensuring completeness, consistency, conciseness, comprehensibility, traceability, feasibility, ambiguity reduction, and verifiability of requirement statements. Ensured adherence to established standards. • Decomposed high-level business and user requirements into functional requirements, presenting them in an appropriate level of detail for the target audience. • Validated requirements met business goals and objectives as outlined in the Project Charter and defined project scope. Ensured alignment with the overall project vision. • Conducted in-depth analysis of business requirements from customers, identifying gaps in the current product and proposing solutions to address them. • Managed requirements traceability information to ensure clear documentation and alignment with project goals. Tracked changes and maintained an organized record of requirements. • Developed use cases and user stories for key functional specifications, providing a clear understanding of the system functionalities and user interactions.

Capital OneSenior Business Systems Analyst

Sep. 2010 - Jun. 2011• Identified and addressed business challenges through strategic analysis of user and client requirements. Provided tactical recommendations and implemented improvements to overcome challenges effectively. • Developed hypotheses, tested solutions, and analyzed operational feasibility. Led implementation efforts, ensuring effective solution deployment. Devised monitoring plans to track post-implementation performance. • Collaborated with the Quality Services team to develop comprehensive business and system requirements. Ensured strict adherence to the test plan, use cases, and scripts, particularly for a complex conversion of two financial systems. • Worked closely with cross-functional teams to administer specific user system security access. Ensured all implementation plans included rigorous testing of access to guarantee robust system security. • Documented detailed functional specifications based on stakeholder requirements within a highly collaborative Agile environment. Maintained clear documentation, ensuring alignment with project goals. • Communicated analysis insights and implementation progress in Subject Matter Expert (SME) review sessions throughout the Software Development Life Cycle (SDLC). Provided transparent updates to stakeholders.

ttc InnovationsContent Developer

Jul. 2010 - Aug. 2010Spearheaded and executed Instructional Design projects, crafting engaging and informative content aligned with project requirements. Incorporated constructive feedback from our Internal QA process and Subject Matter Experts (SMEs), ensuring the content meets the highest standards of quality and accuracy. Managed content creation workstreams to meet designated schedules and budgets, emphasizing efficiency without compromising the highest quality for clients. Proactively communicated project status, identified issues, and potential scope increases to the company Project Manager. Ensured transparent reporting and collaboration throughout the content creation process.

Bostwick LaboratoriesProject Manager / Business Analyst

Nov. 2007 - Sep. 2010• Managed system administration for all corporate health Intranet and Internet sites, controlled user access to in-house developed software, and ensured secure data access on RFID technologies within the laboratory. • Developed comprehensive Project Management Plan documents, including the Project Charter, Stakeholder Analysis, Work Breakdown Structure (WBS), Requirements Traceability Matrix, and Lessons Learned, for multiple IT department projects. • Successfully increased corporate website traffic by 40% through the implementation of Search Engine Optimization (SEO) and Pay Per Click (PPC) strategies. • Reduced Technical Support calls by 10% by implementing a Help feature within the Laboratory Information Management System (LIMS), enhancing user support and efficiency. • Aligned IT projects with business requirements, collaborating with staff departments to ensure project goals were closely aligned with overall business needs. • Enforced Quality Assurance practices for RFID technology, ensuring the highest standards of performance and security. • Utilized MS Project to coordinate project timelines, improving efficiency and optimizing resource utilization for various projects. • Successfully negotiated with vendors, resulting in a 20% reduction in costs, demonstrating effective cost management and procurement skills. • Reported to the Chief Information Officer (CIO) on IT strategic plans, business cases, budget estimates, 21 CFR Part 11 audit compliance documentation, and IT project disaster recovery plans.

Capital OneTechnical Writer

Sep. 2007 - Nov. 2007• Designed, created, and delivered Capital One University call center training guides for classroom facilitation. • Developed course content, edited existing material, and added scripts for facilitator guides, handouts, worksheets, worksheet keys, and presentations. • Worked directly with systems analysts and quality assurance employees to write and edit system documentation. • Edited all work to conform to Capital One internal policies, procedures, and style guide.

Pro Web Commercials, Inc.Online Course Creator

Nov. 2006 - Dec. 2006• Created PowerPoint presentation from already existing course content, adding animation and organization to course material. • Developed online course exam from existing written questions, using Articulate Quizmaker. • Generated online course Glossary from existing terms, adding audio and animation through Articulate Engage product. • Imported shockwave file, Quizmaker exam, and Engage glossary into PowerPoint presentation, publishing it into Flash format for web delivery. • Published PowerPoint presentation into SCORM format for LMS delivery. • Uploaded SCORM files to LMS server to create online e-course demo.

Shaw SystemsTechnical Writer

Jun. 2006 - Jul. 2007• Produced over 1000 pages of documentation and online Help for a complex financial software system in an Agile environment • Gathered requirements and created technical documents for clients (Toyota Financial Services, Wells Fargo, and Willmington Trust) • Increased communication of technical material to end-users by 50%

Circuit CityTechnical Writer

Mar. 2006 - May. 2006• Researched and gathered information to document IT processes for CONNECT3 Promotion Manager System. • Created, managed and maintained technical documentation components of the project, providing guidance were needed. • Collaborate with Circuit City’s Corporate Headquarters’ IT team, developing strong working relationships with members of the team. • Provided the leadership, vision and direction for ensuring that the deliverables met the support team’s expectations and were successfully delivered on time. • Demonstrated excellent communication skills through PowerPoint presentations to different users groups within the MIS team.

Natalie Disque, LLCCIO/CEO

Jan. 2005Virginia, United StatesContract consulting services - Program Management, Project Management, Success Coach and Mentor Creation of many eLearning courses, including PMP PDU courses FrankKern.com, Remote Project Manager 8/2021 – 1/2022 • Managed six and seven-figure client’s digital marketing and advertising campaign projects, delivering exponential ROI results. • Coordinated with content writers on professional copy writing and technical specialists for ad placement needs for client campaigns. • Leveraged data from metrics reports to improve performance of client campaigns. • Managed Trello board for all project and resource status updates. • Communicated with clients on marketing efforts, metrics, and results via phone and email and team via Slack and daily scrum meeting Zoom calls. DRVNGear.com, Remote Shopify Expert Consultant 5/2020 – 5/2021 • Negotiated with suppliers to get best prices on drop-shipping items, recommending suppliers to CEO. • Consulted in eCommerce website’s search rankings and relevant key words to increase exposure and ROI. • Used machine learning to automate the Shopify drop-shipping efforts of daily orders. • Improved sales via upsell bumps. • Mentored and trained other staff, creating process documentation for reference. Iloveroadcycling.com, Remote Project Manager 1/2020 – 5/2020 Project Manager • Managed multiple site projects, researching new ideas for products to sell to achieve business profit goals. • Communicated and negotiated with clients for new products to add to website. • Uploaded new products to website, connecting eCommerce payment and upsell bumps

The College of St. ScholasticaAdjunct Faculty Instructor

Jan. 2005• Instruct graduate students through dynamic online courses, fostering a collaborative and engaging learning environment. • Actively contribute to curriculum enhancement by designing innovative course materials, developing assessments, and integrating cutting-edge online educational tools to enhance the overall learning experience. • Serve as an essential member of the master's thesis committee, providing valuable insights and guidance to students' research endeavors. • Conduct thorough reviews of thesis papers, and offering constructive feedback to facilitate academic growth. • Collaborate effectively within the academic community, actively participating as a valuable member of various committees, including the master's thesis committee, to contribute to the institution's overall academic excellence. • Leverage advanced online educational tools to create an interactive and technology-enhanced learning experience for graduate students in Project Management and Information Systems programs. • Demonstrate a passion for teaching and a commitment to creating a positive and inclusive learning environment for students pursuing advanced degrees in Project Management and Information Systems. Development of 5 masters level IT courses taught at the college - Agile Project Management (Graduate level) - Quality Management course (Graduate level) - IT Project Management course (Graduate level) - Emerging Topics of Project Management (Graduate Level) - Leading Global and Diversified Teams (Graduate Level)

Active InternationalProject Coordinator

Jan. 1998 - Dec. 2000