Requests
2
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5
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Network Power<100 people
Roles
✔️50%
IT
👍50%
Sales & BizDev
Geos
🇧🇷50%
Brazil
🇺🇸50%
United States
Work Background
Conselho Regional de Psicologia do Espírito SantoOperations Analyst
Mar. 2025 - Jan. 2026Brazil, VitóriaAnalyzed recurring patterns in customer inquiries and implemented automated email responses, significantly reducing manual workload and response time.
Designed and automated the workflow for professional credential delivery ceremonies using Google Forms and Google Sheets, enabling real-time tracking of registrations, schedules, and capacity without manual intervention.
Structured operational data into dynamic spreadsheets to monitor demand volume, deadlines, and workload distribution across the team.
Managed the distribution and tracking of over 20 types of administrative requests, ensuring compliance with deadlines and improving visibility into team performance.
Created operational reports, tracking sheets, and documentation to support internal decision-making and process optimization.
Provided public-facing support and acted as a procedural and technical reference point for the team.
BRASPAccount Executive
Jun. 2019 - May. 2024Brazil, Vila VelhaCustomer portfolio management, prospecting new business, preparing commercial proposals and construction of solutions;
Registration of new accounts, working on the onboarding process in order to deeply;
study the reality of the new client and establish realistic rules and deadlines for achieving the goals defined in the process of negotiation;
Responsible for managing operations from the beginning to after-sales of products, ensuring customer satisfaction and efficient use of resources;
Carrying out working partnerships, adding knowledge of experts in order to guarantee success in achieving goals and objectives;
Participation in the construction of solutions and commercial proposals for presentation and negotiation of contracts with new clients;
Customer portfolio management through the creation and maintenance of customer service channels open and active communication, offering personalized solutions and services in order to guarantee total satisfaction with the service;
Customer portfolio management, developing new businesses with existing customers and actively seeking new sales opportunities;
Using a consultative sales approach to understand and respond to customer needs.
The Old SchoolhouseKitchen Porter
Dec. 2017 - May. 2018Ireland, SwordsMaintained order and cleanliness of work areas to conform with health codes;
Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness;
Stored perishable food items in freezer or refrigerator to protect from spoilage;
Washed and sanitized plates using industrial dishwashers according to manufacturer instructions;
Acquired new skills to support team and further accommodate customer needs;
Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth;
Swept and mopped floors at end of shift to comply with sanitary regulations;
Developed great team spirit with other personnel by pitching in and helping with task completion.
BANDES S/A - Banco de Desenvolvimento do Espírito SantoIntern
Jan. 2012 - May. 2013Brazil, VitóriaWrote procedures, reports and technical documents in easy-to-understand terminology;
Created status reports on operational activities;
Displayed strong telephone etiquette, effectively handling difficult calls;
Implemented strategies to take advantage of new opportunities;
Worked closely with human resources to support employee management and organizational planning.
MPE-ES - Ministério Público Estadual do Espírito SantoEstagiário
Jul. 2011 - Jan. 2012Brazil, VitóriaCreated status reports on operational activities;
Assisted with event planning, support and execution of virtual and in-person engagements;
Oversaw quality control to identify inconsistencies and malfunctions;
Implemented strategies to take advantage of new opportunities.
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