Maurice Caple - Organizational Change Management and Learning & Development Leader, Maurice Caple and Associates , LLC.

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Network Power<100 people

Roles

🔥75%

Startup Founder

👍25%

Sales & BizDev

🗿25%

Geos

🇺🇸100%

United States

Work Background

American Cancer SocietyBoard Member

Dec. 2023Greensboro, North Carolina, United States

Advance Auto PartsSr. Training Specialist

Jul. 2022

AmazonArea Manager

Feb. 2021 - Feb. 2022New Castle, Delaware, United States

AmazonFulfillment Associate

Oct. 2019 - Feb. 2021Colfax, North Carolina, United States

Radial Inc.Supervisor of Operations

Jun. 2019 - Oct. 2019Martinsville, Virginia

Tailored Brands, Inc.Wardrobe Consultant

Dec. 2018 - Jul. 2019Greensboro, North CarolinaWardrobe Consultant

Ralph LaurenRetail Sales Supervisor

Jul. 2018 - Jan. 2019Mebane, North Carolina

NC Department of Health and Human ServicesTrainer

Aug. 2017 - Jan. 2018Raleigh-Durham, North Carolina Area• Experienced in curriculum design and developing training materials for adult learners • Understands the social services programs that drive the efforts of the county, regional, and state staff who administer those programs • Ability to assist with scheduling, preparing for and participating in quality assurance checks on training materials that have been developed. • Experience in computer-based training instructional design, with learning program design systems • Experience with adult learning practices, principles and procedures in classroom and on-line presentations • Ability to clearly communicate in oral and written form, and deal effectively with diverse groups to accomplish the objectives.

Ralph Lauren CorporationManager

Dec. 2011 - May. 2017High Point, North Carolina• Facilitates organizational development and leadership training • Experience in facilitation/delivery of Instructor-Led training • 6 years experience in Learning and Development field • Assists Managers in elevating the performance of low performing Associates • Serves as a liaison between the Director of Training and the Fulfillment Center • Manages and facilitates the design and development of training curriculum • Manages timelines and deadlines, by tracking projects and schedules • Oversees the design, development, and delivery of training and informational materials • Maintains quality and standards of all training materials • Provides design guidance related to the development of training • Assists Managers in the coaching of employees • Conducts training needs analysis with business functional managers • Manages the overall implementation of assigned learning programs • Strong project management, relationship-building, and collaboration skills • Solid understanding and application of adult learning principles and training methodology • Creates training plans as needed for new or ongoing initiatives including staff on-boarding • Proven ability to design and develop competency-based learning solutions to close gaps between current and desired skill levels • Oversees the creation of high quality, detailed and clear training materials including PPTs, worksheets, presenters’ and participants’ guides/agendas and writing templates • Establishes and fosters a culture of training across the organization, in which training is seen not just as a skill development tool, but also as an engagement tool and an opportunity to support the organizational culture • Develops staff members across departments as trainers by involving them in the training creation and implementation process, providing feedback, and by establishing training practice as a norm • Participates in startup of new initiatives for US and Canada by creating and/or maintaining training materials

Ralph Lauren CorporationTraining Specialist

Mar. 2008 - Dec. 2011High Point, North Carolina• Designed, planned, organized and conducted orientation and training events for new hires and current employees, including refresher training • Proficient in MS Office Suite • Partnered with all levels of management to identify current and future training needs • Identified and analyzed training needs • Organized, developed, and maintained training procedure manuals and guides and course materials • Demonstrated ability to manage multiple priorities • Presented information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures • Collaborated with peers to create and maintain a training design strategy and to leverage efficiencies • Used innovative and timely solutions to improve learning content, delivery approaches and training effectiveness • Monitored, evaluated, and recorded training activities or program effectiveness • Evaluated training materials, such as outlines and/or handouts • Responsible for the overall coordination, implementation, execution and timely completion of Instructional Design & Development initiatives • Benchmarked against industry standards, identifying and cultivating new opportunities for instructional innovation • Conducted needs analyses and created development strategies • Detailed working knowledge of the ADDIE model and other adult learning principles • Performed needs analysis to assess training needs to develop effective course curricula in alignment with business needs and learning objectives, making recommendations for areas of opportunity and perceived performance gaps • Provided leadership in design methodologies and the development of innovative and engaging blended learning solutions • In-depth knowledge of ISD models and Adult Learning principles Identified end user’s perspective and created learning experiences that met program objectives • Participated in the startup of new initiatives for US and Italy by creating training materials

UnitedHealth GroupCustomer Service Professional

Dec. 2007 - Jun. 2008Greensboro/Winston-Salem, North Carolina Area• Assist members with selecting the best benefit plan options available to them through the enrollment process, including enrollment in specialized care programs • Resolve member service inquiries related to: Medical benefits, eligibility and claims • Financial spending accounts • Pharmacy benefits, eligibility and claims • Correspondence requests • Educate members about the fundamentals of consumer- driven health care including: • Managing health and well being • Maximizing the value of their health plan benefits • Choosing a quality care provider • Premium provider education and steerage • Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member • Help members navigate myuhc.com and other UnitedHealth Group websites • Intervene with care providers on behalf of the member • Research complex issues across multiple databases and work with support resources to resolve member issues • Assist members with provider appointment scheduling • Connect members with internal specialists for assistance when needed • Partner with others to resolve escalated issues • Provide education and status on previously submitted pre-authorizations or pre-determination requests