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Work Background
Heinemann Americas, Inc.Contract Project Manager
Jan. 2023United States · HybridManage the production of required deliverables;
Plan and monitor the steps throughout the process between the idea and the delivery of the final requested project;
Adoption of any delegation and use of project assurance roles within agreed reporting structures;
Preparation and maintainance of the project, stage and exception plans as required when it is needed;
Support to Operations when it is required;
Among other responsibilities during the execution of the most variable projects.
Heinemann Americas, Inc.Inventory/Project Manager
Jul. 2022 - Jan. 2023Miami, Flórida, Estados UnidosAudit and Inventory Control in cruise ship duty free stores;
Loss prevention implementation;
Shrinkage control(loss, theft, damage);
Preparation for new contracts
Closing down for handover between concessions;
Heinemann Americas, Inc.Fleet Operations Supervisor(interim)
Jun. 2022 - Jul. 2022Miami, Flórida, Estados UnidosAdministrative and operational management of retail teams at Duty-free stores on Carnival Cruise Lines ships;
Analysis and development of goals by category, collective, individual and monthly;
KPI's analysis and control;
Control and analysis of shrinkage and loss-prevention on board;
Team rotations, turnovers and substitutions;
Planning and executing strategies in the short and medium term to meet our clients' expectations.
Mateus Costa - Inteligência EmocionalFundador
Mar. 2020Salvador, Bahia, BrasilGestão de conhecimento, Desenvolvimento pessoal personalizado, Consultoria e treinamento
Ativador de identidades através de ferramentas baseadas em estudos de neurociência, coaching e gestão de negócios de alta performance. Experiência de engajamento com mais de 20 nacionalidades, ou seja, treinamento adaptável para qualquer nacionalidade e posição a ser desenvolvida.
Heinemann Americas, Inc.Retail Manager
Jan. 2018 - Jul. 2022Miami/Fort Lauderdale e Região, Estados UnidosIn charge of the merchandise, inventory and revenue team in cruise ships, creating strategies in order to drive sales, increasing results, developing and managing people.
Working in cooperation with the headquarter in Miami to help the expansion process in different cruise lines, opening a store in a ship from Royal Caribbean Cruise Lines in July, 2018 and helping to open and refurbish few other ships onboard of Carnival Cruise Lines.
Dufry GroupGift Shop Manager
Nov. 2016 - Dec. 2017In charge of the merchandise and revenue team in cruise ships, creating strategies in order to drive sales, increasing results, developing and managing people.
Starboard Cruise ServicesActing Retail Manager
Aug. 2016 - Nov. 2016Managing teams during the transition between concessions in the Pullmantur ships
Starboard Cruise ServicesAssistant Retail Sales Manager
Mar. 2016 - Aug. 2016In charge of the revenue team, creating strategies in order to drive sales, increasing results, developing and managing people.
Starboard Cruise ServicesSales Associate(Promo Ambassador)
Oct. 2014 - Jun. 2016PullmanturBe responsible with the sales team to achieve the sales goals, promotional targets and CSF's of the company;
Utilize add-on selling, cross-selling, upselling in order to meet the guest's needs and maximize sales;
Be successful to close sales, informing the advantages to buy with us;
Acknowledge and offer a welcome greeting to the guest as they enter the store;
Be friendly starting a conversation and establish rapport with each guest;
Ask open-ended questions to determine guest needs;
Present merchandise with enthusiasm, and assist in the selection by making recommendations to the guest;
Create value to the guest by explaining features and benefits;
Thahk the guest for visiting the store and give them to a reason to return;
Ensure all merchandise is accurately SKU'd and priced at all times;
Follow up the stores according with the visual merchandising directives;
Keep shelves and fixtures organized and fully replenished on a timely and ongoing basis;
Maintain an awareness of high shrink merchandise within the shops.
MSC CruisesFloor Runner
Dec. 2013 - Jul. 2014América do Sul, Mediterrâneo e Norte da EuropaGeneral Housekeeping Services
PromovTesoureiro I
Jan. 2012 - Jul. 2013Shopping IguatemiRotinas gerais de tesouraria
Gestão de equipes operacionais
Implantação de nova filial em Salvador, no bairro dos Mares
Implantação de nova filial em Salvador, no Shopping Iguatemi
Lismar Ltda.Sub Gerente
Apr. 2010 - Jul. 2011
CMS Cursos Industriais e Prestação de Serviços Ltda.Supervisor Administrativo
Nov. 2009 - Mar. 2010- Controle de faturamento;
- Controle de pessoal, turnover, absenteísmo, etc.;
- Supervisão das equipes em campo;
- Elaboração de campanhas de marketing;
- Contatos com fornecedores e contratantes;
- Prospecção de novos clientes para novos contratos de prestação de serviços;
- Etc.
Rede CaptaAnalista de Crédito
Jan. 2005 - Dec. 2005Cobrança e negociação de dívida de clientes de telefonia móvel e fixa da Bahia.
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