Capital OneTalent Transformation Lead
Mar. 2018 - Jun. 2021Richmond, VA | Houston, TXLed talent transformation including training, leadership development, change management, and communications for Small Business Card Underwriting as we reimagine how card risk is assessed, monitored and actively managed by combining the unique insights from human underwriters and the scale of automation Led an agile multi-departmental learning team to build and deliver Paycheck Protection Program underwriting training in partnership with all other involved departments (legal, product, ops, etc) Peer mentored leaders through the 2020 work-from-home transition Co-led DEIB working groups for training updates, process improvements, and vision