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Tenaga Nasional BerhadRisk Management Services & Communication Senior Executive
Jan. 2016 - Apr. 2021Malaysia🔻Risk Management: Ensured that TNB Risk Management policies, frameworks, guidelines, and circulars were kept current through strategic regular coordination and support of their development, which included negotiating, managing, and coordinating events like forums, and conferences internally for TNB employees, as well as the ASEAN Risk and BCM HAPUA conference. 🔻Risk Analysis: Successfully implemented appropriate risk management interventions and assisted with the implementation of risk management recommendations for all divisions in TNB. 🔻Stakeholder Management & Liaison: Successfully organized and managed major events at AEISAP 2018 and CEPSI
Tenaga Nasional BerhadBusiness Intelligence & Project Development Senior Executive
Jan. 2015 - Aug. 2015Malaysia🔻Business Development: Led the analysis of the market for support of strategies, devised intuitive reporting methods, and analyzed the performance of future projects bid on by TNB - Sumsel 10, Indonesia which resulted in the development of multiple business opportunities. 🔻Established reporting methodologies, performed market analysis to support strategies, analyzed performance for future investments, and participated in project bidding for TNB-Sumsel 10 in Indonesia.
Tenaga Nasional BerhadCustomer Management Senior Executive
Oct. 2010 - Dec. 2014Malaysia🔻Organizational Development: Implemented McKinsey's method for analyzing and planning customer initiatives for the Division of Transmission. Developed a customer communication package for the Transmission Division of The Large Power Customer and The TNB Distribution Company. 🔻Risk Audit: Spearheaded Risk Manager in monitoring and ensuring the safety of profiles by conducting risk audits for the Transmission Division.
Tenaga Nasional BerhadHuman Resource Planning Executive
May. 2006 - Sep. 2010Malaysia🔻Human Resources Planning: Led & managed human capital planning for a reorganization of Grid's 3000+ manpower to meet the division's needs through structured manning levels, full-time equivalents (FTEs) and developing job descriptions 🔻Human Resources Planning: Revised job descriptions across all levels, shadowed and interviewed employees to construct an accurate picture of the duties and skills required for each position. 🔻Performance Management: Contributed to the development of performance management processes, including assisting hiring managers with recruitment and onboarding.
Tenaga Nasional BerhadCustomer Communication Manager (CRM)
Mar. 1997Malaysia🔻Communication and Liaison: Enhance business and brand awareness through the division's overall brand strategy, including developing the division's Business Communication Plan for Group Corporate Communication, and other departments within Retail, including TNBX and GSPARX. 🔻Communication & Marketing for Data Centres: Developing internal & external communication strategies with the collaboration of marketing teams, for clients, partners, and stakeholders. Managing social media accounts to promote TNB particularly Retail Division services towards establishing data centres in the regions. Assisting with branding efforts to ensure a consistent and professional image for the data center
🔻Crisis Management: Successfully provided appropriate responses to stakeholders and impacted parties through the distribution of communication materials for crisis communication. 🔻Marketing and Business Development: Develop marketing policy and governance aligned with Group Corporate Communications in order to manage the overall brand strategy of the division. 🔻Public Relations & Event Project Management: Responsible for press releases, MOUs, and MOAs on ESG initiatives. 🔻Creative & Media Agency: Responsible for coordinating and managing creative & media agency for the Retail Division in the execution of branding initiatives. 🔻Compliance Management - Managing the implementation of risk management framework and quality management at the department level.
Tenaga Nasional BerhadAdministration Clerk
Mar. 1997 - Apr. 2006Malaysia🔻Business Administration: Played a significant role in streamlining accounting procedures by providing a proactive approach and technical insight. 🔻Business Process Management: Managed the amount of revenue generated from other agencies into CIBS and processed refund payments, and kept track of utility bill collections and payments. 🔻Time & Resource Management: Surpassed administrative support goals by providing constant and consistent clerical support to three departments across the company’s offshore branches.
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