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Work Background
FanDuelSenior Site Reliability Engineer
Dec. 2022As a member of the FinOps team, monitor cloud spend and proactively engage with various engineering teams to address cost efficiency in architecture and operations. Millions of dollars saved with reserved instances and savings plans.
NS1Senior Manager of Customer Success Engineering
Mar. 2022 - Dec. 2022Incident process management, development of custom tooling against REST APIs for internal and external use, produce documentation and educational material for customers and coworkers, and support CSMs with any product technical details as required.
NS1Senior Customer Success Engineer
Mar. 2021 - Mar. 2022Escalation point for high-severity issues with managed DNS and on-premises DDI services, capturing relevant details in documentation, and replicating those issues in lab environments to assist engineering teams in correcting any product defects.
NS1Customer Success Engineer
Oct. 2020 - Mar. 2021Triage of customer-reported issues with managed DNS services as part of a shift-based on-call rotation. Escalate severe issues with supporting material to appropriate product or operations teams.
NS1Engineer II
Apr. 2020 - Oct. 2020Third engineer on an internal SaaS team managing Nomad deployments and docker build mechanisms.
DigitalOceanSoftware Engineer
May. 2019 - Mar. 2020Designing, building and maintaining custom software tooling around Kubernetes for internal consumption. Maintenance and operation of multiple large-scale Kubernetes clusters.
DigitalOceanInfrastructure Engineer
May. 2016 - May. 2019Clouds need hardware. Orchestrated deployment, configuration management, and ongoing maintenance of physical infrastructure supporting millions of virtual machines.
DigitalOceanCloud Operations Engineer
Jun. 2015 - May. 2016Part of a 24/7 shift of Linux admins handling escalated customer support concerns. Interacted directly with customers and with senior engineers to triage and solve a wide range of technical issues.
New York Public RadioJunior DevOps Engineer
Feb. 2014 - Oct. 2014New York, NYAmazon Web Services operations for WNYC overseeing configuration management and monitoring of streaming platforms, static web properties, archival audio and more.
Ogilvy & MatherSenior Systems Architect
Dec. 2012 - Feb. 2014New York, NYOperations and systems administration for New York, Atlanta, and Chicago offices of Ogilvy One. Oversight of a variety of Windows and Linux servers and environments, integrated with a Jenkins CI cluster. Custom scripting and automation solutions in Bash/Python as needed.
Internap Network ServicesSoftware Developer
May. 2012 - Nov. 2012New York, NYPHP / Javascript development for Ubersmith, a datacenter and client management software package. Planning, designing and implementing new features from start to finish.
AlleyDevelopment & Operations
Apr. 2011 - Apr. 2012Custom web development solutions, typically involving Drupal 6 and 7. Implementing and enforcing code workflow from development and integration through release to live environments. Care, feeding and maintenance of server infrastructure.
Voxel dot NetSystems Administrator
Jun. 2009 - Apr. 2011Customer support and implementation of a variety of client internet systems for a managed service provider. Demystifying the Cloud.
Noble Desktop, LLCCourse Developer
Sep. 2008 - May. 2009Create, test and proofread workbook exercises for Noble Desktop's web & print design software curriculum.
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