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Work Background
United Freight Management Director Sales & Operations LATAM
Jan. 2020 - Nov. 2024Panama, Costa Rica, El Salvador, Guatemala, HondurasKey Responsibilities
• Regional Expansion and Office Establishment. Directed establishing operational offices in all Central American countries, managing end-to-end processes, including facility acquisition, recruitment, and workflow implementation. Ensured full regulatory compliance and adapted operations to meet each market’s specific requirements.
• Fiscal and Legal Representation. Served as the legal and fiscal representative for the company in each jurisdiction, overseeing relationships with tax authorities, customs agencies, and regulatory bodies. Ensured strict adherence to national and international trade laws, safeguarding operational integrity and minimizing risk.
• Strategic Leadership and Business Development. Developed and executed comprehensive regional business strategies to expand import/export operations and enhance airline representation services. Identified growth opportunities, cultivated new partnerships, and drove increased market share and profitability.
• Operational Oversight and Team Leadership. Managed a cross-border workforce, providing mentorship and strategic direction to office managers and teams. Established KPIs, rolled out training programs, and fostered a high-performance culture focused on operational excellence and customer satisfaction.
• Client and Airline Partnership Management. Built and strengthened relationships with airline partners as their GSA/GHA representative, ensuring superior service delivery and operational alignment. Acted as a key liaison for high-value clients, driving customer loyalty and fostering long-term partnerships.
T-MobileRegional Sales Manager
Oct. 2016 - Nov. 2019Los Angeles, California, United StatesKey Responsibilities
• Regional Sales Oversight: Directed multi-district sales operations, ensuring consistent achievement of revenue goals and market growth targets.
• Sales Strategy Development: Designed and executed comprehensive sales strategies tailored to regional demographics and customer preferences.
• Leadership and Talent Management: Recruited, coached, and led district managers and sales teams to meet and exceed performance objectives.
• Customer-Centric Approach: Improved customer acquisition and retention by implementing innovative service solutions and loyalty programs.
• Data-Driven Operations: Monitored regional sales metrics, identified areas for improvement, and implemented solutions to enhance sales outcomes.
EtihadProgram Director
Dec. 2011 - Jul. 2016Abu Dhabi Emirate, United Arab EmiratesKey Responsibilities:
• Training and Development: Designed and delivered comprehensive training programs for new hires under Emiratization and Omanization initiatives, ensuring seamless onboarding and skill development.
• Relationship Management: Cultivated strong, long-term professional relationships, fostering employee loyalty, self-motivation, and high levels of engagement.
• Project Management: Directed the planning, development, testing, and implementation of multiple high-impact projects, ensuring alignment with organizational goals.
• Cross-Functional Leadership: Organized and facilitated collaborative working groups for projects, managing all phases from tender processes to implementation and handover.
• Team Leadership: Led diverse teams and stakeholders, ensuring accountability, adherence to timelines, and successful delivery of project outcomes.
• Senior Management Role: Contributed as a key member of the VPOL Senior Management Team, driving strategic decisions and organizational performance.
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