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Work Background
HashiCorpSr. Portfolio Delivery Manager | Corporate Digital Transformation
Apr. 2024As a dynamic Senior Portfolio Delivery Manager, I drive strategic initiatives and optimize operations to ensure organizational success. My role blends leadership, strategic planning, and operational execution, enabling me to support our executive team and manage a diverse portfolio of projects effectively. Key responsibilities include: Strategic Leadership: Partnering with senior leadership to define and execute the organization's strategic goals, ensuring alignment across all functions and departments.
Portfolio Management: Overseeing a portfolio of high-impact projects, from conception through delivery, ensuring they meet business objectives and deliver value.
Operational / Delivery Excellence: Implementing best practices and continuous improvement initiatives to enhance efficiency, productivity, and quality across all operations.
Cross-Functional Collaboration: Facilitating communication and collaboration among cross-functional teams to drive cohesive and integrated project execution.
Performance Monitoring: Tracking and analyzing key performance metrics to provide insights and recommendations for continuous improvement and strategic decision-making.
Team Leadership: Leading and mentoring teams to foster a culture of innovation, accountability, and high performance, ensuring they have the support and resources needed to succeed. With a focus on culture, operations, and strategy, I am dedicated to driving excellence and delivering results that propel our organization forward.
HashiCorpSr. Program Manager, Business Systems
Sep. 2022 - Jul. 2024RemoteStrategic Program Management: Led cross-functional teams to design, implement, and optimize business systems that support Go-to-Market (GTM) strategies and objectives.
Process Improvement: Identified, developed, and executed process improvement initiatives to enhance efficiency, reduce costs, and improve overall performance of GTM operations.
Stakeholder Collaboration: Worked closely with sales, marketing, customer success, and other key stakeholders to align business systems and processes with organizational goals and customer needs.
Data Analysis & Reporting: Analyzed data to provide actionable insights, track program performance, and support decision-making processes for continuous improvement.
Technology Implementation: Managed the deployment and integration of new technologies and systems, ensuring seamless adoption and alignment with existing GTM processes.
Risk Management: Developed and maintained risk management plans, proactively identifying and mitigating potential issues to ensure the successful delivery of projects and programs.
LeafLinkStrategic Programs
Oct. 2021 - Jul. 2022Leverage the GTM strategy to create and execute project plans, tailoring as appropriate to meet changing needs and requirements while managing the operational aspects of the project and scope.
Built an end to end GTM Service Desk and agile ticketing process for the Revenue and Operation Team along with continued process improvements.
Facilitates Scrum ceremonies i.e. Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Demos/Reviews, and Sprint Retrospectives.
Act as an Agile Coach, promoting and coaching the Agile mindset and principles, empowering the team to become self-managing and fulfill their cross-functional potential.
Design, update, and implement ways of optimizing and scaling processes to increase efficiency for GTM.
Facilitate and optimize the company OKR process to help teams set, score and share quarterly OKRs so that they drive prioritization and measurement of our top company goals.
Project manage multiple high priority, cross-functional projects with multiple stakeholders at once i.e. New product launches, New market entries, Operational improvements, etc.
Continuously working with the Training and Enablement Manager to implement new processes and updates to current processes.
Built and structured the GTM Sales Portal, a one stop shop to all sales collateral which included Announcements, “How to’s”, SOP’s, Client Facing Collateral, Procedure Documentation, and Training Content that aided in assisting the sales team in their day-to-day.
IntralinksProject Manager
Apr. 2017 - Oct. 2021Greater New York City Area● Work closely with stakeholders across Product, Engineering, Customer Support, and Business Operations teams to define project requirements.
● Owner of project timelines and responsible for delivering several concurrent initiatives while maintaining constant communication with key stakeholders.
● Provide status reporting and communication regarding project milestones, deliverables, dependencies, risks, and issues that would alter a projects outcome.
● Manage cross-functional programs for the Product and Engineering organizations, with shared ownership of the program roadmap.
● Frequently working with Client Services and Product teams on launch the adoption of new features. Ensuring support team members are trained and can support processes and systems that are in place.
● Hold teams accountable for execution of deliverables.
● Develops User Acceptance Test Plans, assists with UATs, and facilitates Client Acceptance Testing.
● Collaborates and communicates with other project managers and leaders to coordinate cross-divisional project initiatives and activities.
● Work closely with the Training, Support and Technical writing teams to ensure the knowledge of upcoming feature releases are correctly documented for training purposes and knowledge transfers.
● Partner with the Global Service team to define and implement new support services and/or changes in the existing services to address gaps in the support experience
Henry ScheinMDM Product Data Steward - Product Data Management
Jan. 2016 - Apr. 2017Melville, New York•Managing shared data such as organizational, customer, product, supplier lists and hierarchies.
•Defining appropriate security roles related to data
•Support User Community questions and inquires
•Define acceptable levels of quality in terms of the defined metrics and any business rules associated with the levels of quality that may indicate business process issues or the need for steward activity. •Confirm that the data model accurately represents the data entity, its attributes and its relationship to other data entities when appropriate.
•Define the data type, length, rules of population and any other formatting rules associated with the proper representation of the data.
IntralinksGlobal Data Management Associate
Oct. 2014 - Jan. 2016Greater New York City Area• Performs data management for IL solutions world-wide. • Responsible for uploading data and users, reorganizing data, migrating data and archiving data.
• Ensures tasks get routed to the proper organizations. • Manages assigned production tasks, and adapts priorities to accommodate customer requests according to personal judgment of urgency and importance.
• Makes process improvement recommendations to improve quality, efficiency, and responsiveness.
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