Adrian Liviu Giurgea - Senior IT Support Engineer, Selina

Feedback from Adrian Liviu’s ex-colleagues

Let me see

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

SelinaIT Specialist - Internet Services

Jan. 2023RomaniaI am the Workplace administrator for this company with over 3k employees across the world. My main purpose is to handle all Internet Services Tasks that support the company's activities worldwide. My main focus is on : * Google Workspace Administration - all aspects * Fresh Service - Platform Administration * User onboarding and offboarding * Audits of the main Apps and Services * Cost reduction analysis * Webexpenses Admin * Slack Admin * Aircall Admin * Zoom Admin * Office 365 Admin * Windows OS - support * Google Single Sign On Achievements: I have successfully taken over the full responsibility for the majority of the tasks from a departing colleague, during my trial period (in less than 2 months).

HootsuiteInformation Technology Help Desk Technician

Aug. 2020 - Dec. 2022Bucharest, RomaniaHelpdesk technician for EMEA region. • Handle IT Helpdesk tickets for the entire area within Zendesk platform. • Pager Duty maintenance during weekdays for urgent situations. • Travel to the office regularly to perform IT inventories and set up/restore computers. • Perform training for new hires with the IT Helpdesk department. • Organise online meetings to understand and improve procedures within the Helpdesk. • Organise purchases for IT items required by our department. • User creation and app assignment in Active Directory • IT onboarding for EMEA region. • Account deactivations. • Handle tickets regarding the following applications and environments : Google Apps ERP , Active Directory , OKTA , Office 365 admin , Jira/Confluence , Slack Admin , GobalProtect VPN , DUO Security , LastPass , Keeper Security , JamF MDM , SnipeIT , Ring Central , Aria , Workboard , Adobe Cloud , GoToMeeting , Zoom Meetings , Certify , Procurify , Tableau , Sumologic , Wrike , Meraki Systems , SnipeIT , Adobe Cloud. Achievements: • Obtained a high CSAT for handling the ticket queue for the hundreds of EMEA users in my care • Participated actively in improving the knowledge base for handling tickets and shared the procedures with the rest of the team • I have the highest Number of resolved tickets in the EMEA IT team • I have coached 3 team members that joined our team in 18 months • Onboard over 100 new employees • Participate actively in re-designing the asset management procedures for EMEA region • Performed monthly audits for applications to optimise costs of licenses.

Your IT Solutions Freelance Information Technology Consultant

Nov. 2018 - Aug. 2020Galati-Braila Metropolitan Area• I am involved in several projects with e-gaming and finance companies in the Costa del Sol area. • I also help private persons with IT issues and full IT solutions for their homes. • Remote help-desk for small-medium businesses. Achievements: • successfully transition 3 medium size businesses to transition to Cloud Workspaces solutions for their emails, storage, calendar and 2 factor authentication for increased security • performed IT maintenance to several small and medium size businesses with networking, application and hardware issues • helped several small companies move to the Cloud and reduce hardware and security costs.

Gaming Innovation GroupSenior Internal IT Consultant

Jul. 2013 - Nov. 2018Marbella Area, SpainI have handled all company's IT needs for 90 users across the 3 offices, 2 in Marbella and 1 in Gibraltar and remote Support for users in other locations. My main focus was on: • App purchasing and management. Domain management • Liaise with all technology providers for Spain office. • Install and manage conference systems between multiple offices. • Implementation and administration of IT support ticketing system. Achievements: • Implemented a Ubiquiti based wifi solution for the 3 offices • Implemented a cloud based ticketing system for the IT related issues • Participated actively in implementing a cloud based HR system for employee and time management • Built a Device Testing wall with mobile devices and computers for the QA and Dev department • Implemented a MDM solution for company devices • Successfully transitioned Google accounts during the merger of the company • Negotiated mobile phone service contracts for Spain company mobile subscription to reduce costs • onboarded and off-boarded over 100 employees

Netgear BusinessSenior IT Admin and Sales Consultant

Feb. 2012 - Jul. 2013GibraltarI was responsible for all Netgear Limited internal IT needs - 15-20 users. I have handled several projects that included: • Upgrading e-mail and telephone (VoIP) systems internally and as well as for a big number of medium businesses in Gibraltar. • Google Apps Business and 3CX phone systems installations. • IT Maintenance contracts for medium and large businesses. • IT Hardware repairs - Windows installations and configurations, virus removals, registry and junk files cleaning.

OrangeData Entry Specialist

Oct. 2007 - Feb. 2012RomâniaI implemented and maintained the databases for the Oracle module that governs the payment of all energy contracts and all rent contracts. My main focus was on: • Maintaining all databases concerning civil works made by our company for building pillars required for installation of the GSM antennas. • Managing the entire data flux required for the approval of rent contracts with the owners of the lands where the pillars have to be built. • Updating work orders into a special software that governs the entire Site Production.

Metaltrade InternationalInternal IT Support Technician

Jul. 2006 - Oct. 2007RomâniaService for a network composed of more than 100 computers. My responsibilities included: • The administration of the databases required for the ERP Software that rules the entire activity of the firm. • Daily back-up of the databases. including the domain server. • Maintenance for the phone system and printers. • Windows OS installations and maintenance. Repairs of all company's PCs.

CALCNET SRLIT Sales Engenieer

Jun. 2005 - Jul. 2006Galati County, RomaniaSell PC systems and components, sound systems, orders and deliveries to firms. Installation of personal computers and configurations. IT maintenance contracts with several public institutions. Achievements: • 9 IT maintenance contracts for large organisations in our city • over 50 computers sold