Glenn Cesar Warren Fernandez

IT Engineer

Tech SupportSystem AnalystEngineerIT

Glenn Cesar Warren Fernandez is a Virtualization Engineer, and Remote Specialist with over a decade of professional experience in the tech industry. He is known for his ability to analyze and administer systems and infrastructures that enhance business operations. Glenn's expertise covers various aspects of IT systems, including VDI system administration, technical support for end-users, and deployment of applications through app packaging. Glenn earned his bachelor’s degree in Bachelor of Science in Electronics and Communications Engineering from AMA Computer College as well as an Engineering Technology Major in Computers at Mindanao State University both in the Philippines. Further advancing his knowledge with VMware Certified Technical Associate - Data Center Virtualization 2023 and completed Systems Administration and IT Infrastructure Services (December 2020), Technical Support Fundamentals (January 2021), and The Bits and Bytes of Computer Networking (February 2021) Coursera Course Certificates. Throughout his career, he has worked with several multinational companies, providing innovative solutions to optimize their IT systems, resulting in increased efficiency and productivity. He is a certified Systems Administrator and IT Technical Support Professional. With a keen eye for detail and a problem-solving mindset, Glenn continues to demonstrate his unwavering commitment to his field and consistently receives commendation for his ability to deliver under pressure.

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Work Background

Virtualization Engineer II

iQorVirtualization Engineer II

Nov. 2019 - Nov. 2024Davao, Davao Region, Philippines

IT Technical Support Specialist

Alorica Philippines, Inc.IT Technical Support Specialist

Oct. 2015 - Nov. 2019Region XI - Davao, Philippines

IT Desktop Engineer

VXI Global Holdings B.V. IT Desktop Engineer

Oct. 2013 - Oct. 2015Region XI - Davao, PhilippinesProvide technical support to all clients for hardware and software systems, onsite analysis, diagnosis and resolution of computer problems for end users. User credentials and computer account creation and administration in Active Directory. Deploy Desktop PC image via Microsoft SCCM, troubleshoot applications or web link connectivity, windows host file entry definition, and provide port information for Data Communications Team for VLAN changes.

Field Service Engineer

Channel Technologies Inc.Field Service Engineer

Apr. 2003 - Oct. 2013Region XI - Davao, PhilippinesService Engineer – Supporting banking systems (hardware and software.) Responsible for service maintenance of all computer systems including Printers, UPS, Automated Teller Machines (ATM), network communication devices and peripherals of its clientele Banks.

Network Operations Specialist

Philweb Inc.Network Operations Specialist

Sep. 2000 - Jan. 2002Davao City PhilippinesProvide Technical support to clients. Setup leased-line connections, telephone lines for RAS, configure routers, Switch and Hubs for Phil web’s Gen. Santos City’s POP (Point-of-Presence). Tasks include daily Monitoring of Grade-of-Service, Customer support Service & managing a small network for Internet browsing.

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