Kim Smith - Project manager, Scaleddata

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Work Background

Scaled Data HealthDirector of Business Operations

Feb. 2024

Scaled Data HealthOperations Manager

Aug. 2023 - Feb. 2024Results driven Operations Manager with experience in optimizing business processes, leading teams, and driving operational excellence. Adept at analyzing data, implementing process improvements, and delivering exceptional results.

ScaledDataSenior Project Manager

Jan. 2019 - Aug. 2023

MolexProject Management Lead - HR

Aug. 2018 - Jan. 2019Lisle, IL

Boncura Health SolutionsSenior Project Manager

Jul. 2014 - Aug. 2018Lisle, IllinoisIn this role, Kim facilitates business case development and the funding approval process. She consistently drives impressive improvements across the business. Her responsibilities include defining and initiating projects, gathering all requirements, organizing teams for project implementation, and tracking project progress from inception through deployment. She is also accountable for managing costs, schedules, and performance measures tied to the success of each project. COMMITMENT TO EXCELLENCE Kim’s strength is in moving ideas forward. She has the innate ability to see all the possibilities within a project, build the business case, and coordinate efforts that will bring it to fruition. She is an expert troubleshooter who anticipates problems before they arise and provides real-time solutions that positively impact the organization and keep each project on track. ● Since 2015, Kim has managed the acquisition of 25 physician practices, ranging in size from solo practitioner up to a 70-physician practice. Each acquisition presented its own complexities, constraints, and risks, yet she effectively managed and delivered each project within the mandated timeframe. ● For exemplifying DMG’s core values of compassion, accountability, respect, and excellence, Kim received the company’s Key To Care Award on three separate occasions. CORE COMPETENCIES INCLUDE ● Project Management ● Process Design ● Documentation & Reporting ● Human Capital Management (HCM) Implementation (Ultimate Software) ● Applicant Tracking System ● Integration & Test Deployment ● Customer Relationship Management (CRM) ● Budgeting & Forecasting ● Software Development Life Cycle (SDLC) ● SharePoint design ● Microsoft Project Server Administration ● Microsoft Teams ● PowerBI ● Microsoft Project Server Administration ● Bot Development ● Adobe Captivate ● Workforce Management ● Data Analysis ● System Testing ● Help Desk ● Cognos Reporting

Dupage Medical GroupSenior System Analyst

Jan. 2011 - Jan. 2014Prior to her promotion to project manager, Kim served as a business analyst, providing project development, support, quality assurance testing, and training as needed. She excelled in the areas of strategic planning, RFPs, and business case analysis, while supporting over 150 enterprise-wide software applications.

Nicor Services LLCProject Analyst

Aug. 2006 - Jun. 2011Naperville, ILIn this position, Kim facilitated business case development and the funding approval process, gathering requirements for all new projects, organizing teams for project implementation, and tracking project progress from inception through funding approval. She also provided project development, support, and quality assurance testing as needed. During the course of project management, Kim was recognized as an Oracle subject matter expert (SME) and provided daily Oracle support across a broad spectrum of test environments. Her efforts and versatility consistently improved efficiencies enterprise-wide, resulting in her selection to design and coordinate projects of greater complexity.

Nicor Services LLCDispatch Supervisor

Sep. 2003 - Jan. 2006Naperville, IlIn this role, Kim managed the day-to-day dispatch operations and analyzed data for HVAC companies of Tradewinds, Dykstra, and Hawthorn. She hired, trained, supervised and evaluated the performance of 13 FTEs across a 24/7/365 operation, while coaching employees and resolving conflicts. She also generated productivity reports, workload forecasts, and revenue generation reports for all field service personnel. Among her many contributions, Kim led the department in transitioning from a five-day, Monday-thru-Friday operation to a smoothly functioning 24/7/365 operation. She was also instrumental in human capital management, having hired and trained new dispatchers, and adding 75 additional technicians following the integration of two HVAC companies with the dispatch department.

Nicor GasOperations Supervisor

Aug. 2001 - Sep. 2003Aurora, IlIn this role, Kim reported to senior management. She oversaw 13 union employees and supervised the clerical support division of Nicor Field Operations. In addition, she was responsible for tracking outstanding orders, handling customer complaints related to field service, and providing technical support. She consistently met or exceeded department goals by reducing work order turnover time, streamlining processes, generating reports, and creating SOPs. Prior to assuming this position, Kim served in the following roles: ● Dispatcher | Workload Scheduler (1999-2001), Nicor Gas ● 2nd Shift Support (1995-1999), Nicor Services During this period, Kim managed workload for approximately 100 technicians across a three-shift, 24/7/365 operation in specific territories. She also supervised a clerical staff responsible for dispatching technicians and utilizing CAD for communications. She expedited the routing of emergency gas leaks (within an hour), delivered sound judgment under pressure, and immediately communicated status to field personnel and senior management resulting in swift resolutions.