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Work Background
Fintech GalaxyOperations Manager
Apr. 2023Lebanon, BeirutCore Responsibilities
• Corporate operations, governance, and policy management
Designed and implemented operating policies, SOPs, approval matrices, and internal control frameworks, ensuring strong corporate governance, disciplined execution, and regulatory alignment across the organization.
• Enterprise operations assurance (IT–Finance–Legal–Cybersecurity)
Led cross-functional operational assurance across IT, Finance, Legal, and Cybersecurity functions; governed access controls and system continuity, optimized vendor and operating costs, standardized onboarding/offboarding controls, and coordinated internal and external audits to ensure ISO/SOC2 readiness and closure of findings.
• Vendor & third-party management
Managed end-to-end vendor and SaaS lifecycle including due diligence, onboarding, risk assessment, performance monitoring, renewals, termination, and cost optimization.
• Procurement management
Established the procurement function from the ground up; led sourcing, RFQs/RFPs, commercial evaluations, contract negotiations, purchase orders, and supplier lifecycle control in collaboration with Finance and Legal.
• Internal applications administration
Acted as business owner for key corporate platforms (SharePoint, ClickUp, HubSpot, Slack, Scrut, Clara, Carta), overseeing structure, user provisioning, access governance, and adoption discipline.
• Regulatory licensing & compliance
Managed regulatory filings, license renewals, inspections, and ongoing compliance with authorities such as CBUAE, SAMA, ADGM, and DSO across multiple jurisdictions.
• Board & shareholder governance
Oversaw board resolutions, share registers, capital changes, share transfers, SAFE conversions, general assemblies, and management of secure data rooms and corporate records.
• Cross-border entity lifecycle & government platform management
Managed company formation, amendments, renewals, legalizations, statutory filings, and KYC updates across UAE, KSA, Bahrain, Egypt, and Jordan.
• Contract lifecycle management
Directed end-to-end contract lifecycle including drafting coordination, legal review workflows, approvals, renewals, and centralized contract repository governance.
• Data governance & records management
Implemented document control frameworks, record-retention standards, and structured digital repositories to ensure secure, accurate, and accessible corporate records.
• Process automation & workflow optimization
Designed and deployed automated workflows and operational dashboards using ClickUp, SharePoint, and Scrut to streamline operations, enhance visibility, and strengthen control.
London Stock ExchangeSenior Market Analyst
Aug. 2022 - Mar. 2023Lebanon, Beirut- Delivered market intelligence and macroeconomic reports to support strategic decisions.
- Acted as main liaison for research coordination across global analytics teams.
- Introduced automation for report generation and increased publishing accuracy.
Refinitiv, an LSEG businessContent Analyst - Global Infrastructure
Oct. 2018 - Aug. 2022Lebanon, Beirut- Researched and maintained regional data content related to MENA construction projects.
- Handled QA, training, and statistical monitoring across teams.
- Participated in project onboarding, evidence review, and content calibration.
Thomson ReutersContent Associate - MENA Projects
Mar. 2015 - Oct. 2018Lebanon, Beirut- Expanded and maintained project intelligence database via outreach, research, and audits.
- Built relationships with public and private sector clients.
- Generated market opportunities and leads for business development.
WamdaContent Writer & Researcher
Aug. 2014 - Mar. 2015Lebanon, Beirut- Created bilingual content focused on entrepreneurship and innovation in the Arab region.
- Contributed to Firnas.org and the Wamda community database on MENA startups.
FreelancerContent Writer, Researcher & Reporter
Jan. 2014 - Dec. 2014LebanonDaily search on the web content for business, finance and economic news about 6 countries (Egypt, Indonesia, Pakistan, Turkey, Sudan and Jordan). Taking out best news and reporting to the PR Manager at Albaraka Bank Beirut, Lebanon.
BLOM BANK s.a.l.Internship
Jun. 2013 - Nov. 2013Beirut District, LebanonBlom Retail - Housing Department: Housing loans / Customers follow ups / Reports to line manager. - Information and Investigation Department: Communication between banks / Investigating about customers applying for loans / Calypso - Olccji programs - General information about other loans (car, personal, kafalat, esfd, tablet, credit cards...).
Fransabank salTrainee
Jul. 2010 - Jul. 2010Bednayel Baalbak, Beqaa Governorate, LebanonFour weeks training at FRANSABANK sal bednayel branch under the request and acceptance of my university. The training has resulted in capturing numerous accounts and expanding client base. In addition to excellent interpersonal, analytical, organizational and banking skills.
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